Care Coordinator Community

Good Shepherd Services; New York (NY); On-site; USD 48,000 - 55,000; Full time

Benefits offered by this job

Tuition Assistance

Paid Time Off

Personal and Pet Insurance

403(b) Retirement Plan

Job summary

Good Shepherd Services is seeking a dedicated and compassionate bilingual (Spanish-speaking) Care Coordinator to support youth in our Health Home program. The role guides participants and guardians through the health care system, addresses access barriers, and monitors interventions to ensure high-quality care coordination.

The candidate will report to the CARE MANAGER SUPERVISOR, HEALTH SERVICES, and work on-site at 685 E. 187th Street, Bronx, NY 10458.

Qualifications

• Bachelor's degree required with two years' experience.
• Bilingual Spanish/English candidates encouraged.
• Experience as a Case Planner, Care Coordinator, Case Manager, or Case Worker.
• Experience in child welfare and related systems.

Responsibilities

• Secure care management enrollments and conduct needs assessments.
• Develop and monitor the IPC to coordinate services.
• Coordinate services across medical, behavioral health, and social domains.
• Maintain documentation in Care Management Portal and EHRs.
• Assist clients in obtaining public benefits.

Skills

Bilingual Spanish/English

Care coordination

Communication skills

Care management experience

Education

Bachelor's degree

Tools

Medicaid MAPP

Electronic Health Records (EHRs)

Job description

Good Shepherd Services is an equal opportunity employer. We welcome prospective employees for administrative support and direct service and leadership roles, who will join us on that journey, uphold our values and approach, and believe in our mission.

Good Shepherd Services does not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, military status or any other applicable protected classification, in any of our activities or operations. These activities include, but are not limited to, hiring and termination of staff, selection of volunteers and vendors, and provision of services.

We are committed to providing a workplace that is accessible and accommodating to employees with disabilities. As part of our commitment to providing a barrier-free recruitment and selection process, we will provide reasonable accommodations upon request for candidates with disabilities. If you require any accommodations to participate in the hiring process, please inform us of your needs in advance.

We are seeking a dedicated and compassionate Bilingual (Spanish-speaking) Care Coordinator to support youth enrolled in our Health Home program. The Care Coordinator will play a key role in guiding participants and their legal guardians through the health care system by addressing access barriers, fostering relationships with service providers, and monitoring interventions and outcomes to ensure high-quality care coordination.

Reports to: CARE MANAGER SUPERVISOR, HEALTH SERVICES

Location: 685 E. 187th Street, Bronx, NY 10458

Hours: 35 hours, Non-Exempt (Staff are expected to be on-site as requested. Hybrid schedules may be provided based on program needs and leadership discretion.)

Salary Range:

Care Coordinators with two years' experience or less $48-53K Annually

Care Coordinators with two years' experience or more $50-55k Annually

• Secure all required Care Management enrollment consents from the individual or their legal guardian.
• Conducts initial and ongoing comprehensive needs assessments (Child and Adolescent Needs and Strengths; CANS) to determine the individual’s appropriate level of care management.
• Oversee the development, implementation, and ongoing management of the Individualized Plan of Care (IPC), ensuring that:
  • Services are coordinated according to the enrollee’s acuity level.
  • Treatment recommendations are supported and reinforced.
  • The individual’s needs are continuously monitored and evaluated across prevention, wellness, medical, behavioral health, care transitions, and social/community service domains.
• Meets all client contact requirements, including:
  • For child-serving Care Managers, completing required face-to-face visits in accordance with the individual’s assigned acuity level (high, medium, or low).
• Completes all Care Management documentation accurately and within required timeframes, utilizing the designated Care Management Portal (Medicaid Analytics Performance Portal; MAPP) and Electronic Health Records (EHRs) as appropriate.
• Serves as an advocate for clients within the agency and among external service providers.
• Promotes wellness and prevention by connecting enrollees to appropriate resources and services based on their identified needs and preferences.
• Provides education to children and caregivers regarding chronic condition management, immunizations, screenings, and other preventive health interventions.
• Assists clients in obtaining and maintaining public benefits necessary for accessing health care and supportive services, including Medicaid, cash assistance, Social Security, SNAP, housing supports, legal services, and employment or training programs.
• Communicates effectively with individuals, families, and caregivers, ensuring sensitivity to language, literacy, and cultural preferences.
• Facilitates care planning meetings and participates as a member of the interdisciplinary team to ensure comprehensive, coordinated, and holistic care.
• Identifies community-based resources and manages referrals, access, engagement, follow-up, and coordination of services.
• Actively participates in hospital discharge planning to ensure that all recommended post-discharge services are arranged prior to the individual’s release.
• Attends and participates in ongoing staff development and training to maintain and enhance skills required for effective Care Management practice.
• Ensures that children receive periodic evaluations and follow-up treatment for dental, vision, and hearing care in accordance with Medicaid EPSDT guidelines.
• Performs all other duties as assigned.

Qualifications of Care Coordinator

Education and/or credential requirements are determined by children's acuity level and requires one or more of the following:

• Bachelor of Arts or Science degree with two years' experience required
• Bilingual Spanish/English speaking candidates are highly encouraged to apply
• Must have previous experience as a Case Planner, Care Coordinator, Case Manager, and/or Case Worker in a social service setting
• Experience with Child Welfare; ACS; and Foster Care is helpful

The candidate must possess the following Experience:

• Relevant expertise and experience in serving children and families in child welfare, developmental disabilities, mental health, healthcare, and/or other systems, as well as those receiving preventive services.
• Care Coordinators serving high acuity enrollees will be required to have demonstrated knowledge and understanding of the needs of such children and their families as evidenced by additional years of experience, education, or training.
• Care Coordinators assigned to children who have medical fragility must have extensive experience in coordinating their care
• Experience providing service coordination and information, linkages, and referrals for community-based services.

Tuition Assistance 40+ Days of Paid Time Off

Personal and Pet Insurance 403 (B) Retirement Plan