Care Manager

Her Campaign; Billings (MT); On-site; USD 23,000 - 33,000; Full time

Job summary

HER Campaign is seeking a Care Manager for a 3.3 residential program in Billings, MT. This non-exempt role reports to the Clinical Director and involves coordinating non-clinical case management, advocacy, and recovery support.

Responsibilities include intake support, Medicaid enrollment, goal planning, and discharge coordination while operating under clinical supervision to ensure trauma-informed, survivor-centered care.

Qualifications

• High School diploma or GED required.
• Associate or Bachelor’s degree in human services, social work, psychology, or related field preferred.
• Minimum 2–3 years of experience in behavioral health, case management, residential care, or related environment.
• Experience with individuals with complex trauma, mental health needs, substance use disorders, and residential settings preferred.
• Must be at least 18 years of age.

Responsibilities

• Provide non-clinical case management and recovery support under clinical supervision.
• Coordinate intake processes, Medicaid enrollment, eligibility verification, and benefit coordination.
• Collaborate with clinical staff to address medical, mental health, legal, and safety needs.
• Develop individualized care plans and connect residents with holistic services.
• Assist with discharge planning and ongoing post-discharge coordination.

Skills

Trauma-informed care practices

Survivor-centered care

Verbal communication

Professional boundaries

Trauma-informed crisis support

Education

High School diploma or GED

Associate or Bachelor’s degree in human services/social work/psychology

Job description

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Job Title: Care Manager (CM) - 3.3 Residential

Type and FLSA Status: Non-Exempt

Reports To: Clinical Director

Salary: $17-$24/ hour Last updated: 08.2026

ABOUT HER CAMPAIGN

HER Campaign is a faith-based nonprofit organization dedicated to supporting individuals

impacted by substance use disorders, trauma, and co-occurring mental health needs,

including survivors of human trafficking. Since our founding in 2016, HER Campaign has

supported individuals through crisis intervention, stabilization, and various stages of recovery

and restoration.

Our mission is to empower individuals to heal, grow, and discover purpose through a

continuum of care that integrates safe environments, trauma-informed practices,

therapeutic support, spiritual support, and community connection. We are committed to

creating environments where individuals can stabilize physically, mentally, emotionally, and

spiritually while being supported in their journey toward healing, recovery, and long-term

restoration.

Rooted in the belief that “Hospitality Comes First,” HER Campaign fosters a culture of dignity,

respect, compassion, accountability, and excellence. We believe every individual deserves

to be treated with honor and provided with the support, resources, and opportunities

necessary to pursue healing and a future of hope.

Through its affiliated licensed entities, HER Campaign supports the development and

operation of substance use disorder and related supportive services designed to meet the

needs of individuals with substance use disorders, including individuals with co-occurring

mental health needs. Programs may also serve individuals with trauma histories and other

complex needs, including survivors of human trafficking. Services are provided through

appropriately licensed entities in accordance with applicable state licensing requirements,

regulatory standards, payer requirements, and evidence-based practices, including the

ASAM Criteria when applicable.

HER Campaign provides mission alignment, organizational leadership, administrative

infrastructure, and operational support to strengthen the delivery of safe, effective,

compassionate, and person-centered services across its programs and locations.

PROGRAM PHILOSOPHY

HER Campaign supports trauma-informed, person-centered, strengths-based, and holistic

recovery environments that recognize the integration of mental, emotional, physical, social, and

spiritual well-being.

Programs are designed to meet individuals where they are and provide appropriate support

based on their needs, goals, level of care, and recovery journey. Services are delivered in a

manner that promotes dignity, safety, accountability, personal responsibility, connection, and

hope.

Licensed substance use disorder services are provided through affiliated licensed entities in

accordance with applicable state licensing requirements, regulatory standards, payer

requirements, and evidence-based practices, including the ASAM Criteria when applicable.

Spiritual support may be incorporated into services and activities consistent with the individual's

preferences and goals. Participation in spiritual activities is voluntary and client-centered.

POSITION OVERVIEW

Services are delivered within an ASAM 3.3 clinically managed residential framework with 24/7

structured staffing, interdisciplinary care coordination, and ongoing risk monitoring. The Care

Manager provides individualized support and advocacy for residents recovering from substance

use disorders, co-occurring behavioral health conditions, and those who have survived human

trafficking. Care Managers do not provide psychotherapy, diagnosis, or clinical treatment

services and operate under clinical supervision. Care Managers provide non-clinical case

management, resource coordination, advocacy, and recovery support services under the

direction of the Clinical Director and interdisciplinary treatment team. They work closely with

each participant to assess needs, create personalized care plans, and connect them with

holistic services such as trauma-informed therapy, medical care, education, life skills training,

and community resources. Works within a 24/7 residential staffing environment with access to

on-call clinical and supervisory support. The Care Manager ensures coordination of services,

monitors progress, and advocates for residents’ safety and long-term stability. They serve as a

consistent point of support, fostering trust, empowerment, and hope while guiding residents

toward healing and independence from intake through discharge and post-discharge

coordination. Care Managers do not provide psychotherapy, diagnosis, or clinical treatment

services and operate under clinical supervision.

KEY RESPONSIBILITIES

Intake & Assessment
?

Assist with intake processes by gathering requested psychosocial, social, and environmental

information as directed by clinical staff. Care Managers do not complete clinical

assessments, diagnoses, or level-of-care determinations.

?

Assist residents with Medicaid enrollment, eligibility verification, and benefit coordination

within program timelines.

?

Collaborate with clinical staff to address immediate medical, mental health, legal, and

safety needs.

?

Support development of individualized goal plans in coordination with clinical staff

Individualized Planning & Goal Setting
?

Provide case management services across the continuum of care from admission through

discharge and coordinated post-discharge follow-up.

?

Facilitate seamless transitions between levels of care, community providers, recovery

supports, and other identified resources.

?

Monitor progress toward individualized goals and assist residents in overcoming barriers to

treatment engagement, recovery, and long-term stability.

?

Support discharge planning and continuing care arrangements beginning at admission and

continuing throughout treatment.

?

Care management activities are informed by the resident’s ASAM multidimensional

assessment (Dimensions 1–6), treatment plan, and clinical recommendations established by

qualified clinical staff.

?

Establish short-term care management goals, including healthcare, Medicaid, and

aftercare planning.

?

Coordinate medical and legal supports based on identified need and program clinical

guidance

?

Support only essential legal interventions necessary for placement continuation or core

documentation.

?

Regularly review and update service plans based on progress and changing needs.

Advocacy & Care Coordination
?

Ensure consistent communication with the residential team.

?

Serve as the central point of coordination between residents, therapists, healthcare

providers, psychiatric/medical consultants (as applicable), and residential staff.

?

Ability to engage respectfully with individuals from diverse backgrounds with

trauma-informed, nonjudgmental care.

?

Ability to maintain appropriate therapeutic boundaries and adhere to ethical service

delivery standards.

Documentation & Compliance
?

Maintain accurate, timely, and confidential case management documentation, including

case notes, service plans, coordination notes, progress updates, incident reports, and exit

summaries as applicable.

?

Ensure compliance with organizational, ethical, and regulatory documentation standards.

?

Maintain documentation in accordance with HIPAA standards and applicable state and

program licensing requirements, supporting continuity within a clinical record system.

?

Complete required documentation, service notes, and case management records within

established organizational timelines.

?

Ability to maintain extreme confidentiality to the organization, clients, and staff members.

?

Maintains confidentiality of substance use disorder treatment information in accordance

with HIPAA, 42 CFR Part 2, and organizational confidentiality policies, including appropriate

handling of protected health information and release of information requirements.

Crisis Management & Support
?

Ability to recognize escalation cues and respond using trauma-informed de-escalation

techniques and provide trauma-informed crisis intervention in alignment with de-escalation

training.

?

Collaborate with residential staff to ensure safety and de-escalation during incidents.

?

Participate in needs assessments and exit planning when resident need exceeds program

capacity.

?

Assist with identifying and reporting changes in resident presentation, safety concerns,

behavioral escalation, or other risks. Participate in safety monitoring and crisis response

activities according to program protocols and under clinical direction.

?

Ability to identify safety risks, behavioral escalation, and changes in mental health status

and elevate appropriately.

?

Ability to manage exposure to trauma-related content and maintain professional

functioning.

Life Skills & Empowerment Support
?

Guide residents in building independent living skills such as self-advocacy, time

management, and communication.

?

Encourage participation in therapeutic, educational, and resilience-focused activities.

Medical Appointment Coordination
?

Coordinate timely medical, psychiatric, and specialty appointments based on resident

needs and clinical recommendations.

?

Provide transportation for initial medical appointments; coordinate with Residential

Coaches for telehealth, follow-ups, and transportation as needed.

?

Collect and communicate medical updates promptly to ensure continuity of care. Care

Managers do not provide medical interpretation, clinical recommendations, or medical

treatment decisions.

Transition & Discharge Planning
?

Initiate transition planning in coordination with clinical recommendations by week 2 to

prepare for the next phase of care.

?

Coordinate with referral partners for placement, travel logistics, and documentation.

?

Ensure warm handoffs to new programs with survivor consent and understanding.

?

Provide post-exit follow-up with any outside resource referrals and client as appropriate.

Resident Meeting Cadence
?

Meet with each assigned resident at least twice weekly for ongoing support and

stabilization.

?

Maintain consistent appointment scheduling through Skylight (e.g., same day/time weekly)

when possible.

?

Clearly communicate and document any necessary schedule changes.

?

Participates in interdisciplinary treatment team meetings and contributes information

regarding resident progress, barriers to treatment, recovery environment concerns, and

ASAM Dimensions.

EXPERIENCE/EDUCATION:

? High School diploma or GED required

? Associate or Bachelor’s degree in human services, social work, psychology, or related field preferred

? Minimum 2–3 years of experience in behavioral health, case management, social services, residential care, or related human services environment

? Experience working with individuals with complex trauma, mental health needs, substance

use disorders, and/or residential behavioral health settings strongly preferred

? Must be at least 18 years of age

? Ability to obtain and maintain required certifications and training within established

timeframes

? Ability to work flexible hours including evenings, weekends, and holidays as required

Training and Health Requirements
Employee must complete required onboarding and ongoing training as a condition of employment, including but not limited to:

? Trauma-informed care training and application in clinical practice

? 42 CFR Part 2 confidentiality requirements

? Crisis intervention/de-escalation training (CPI or equivalent)

? CPR and First Aid certification (must remain current)

? Program-specific clinical, documentation, and compliance training

Employee must also meet the following conditions of employment:

? Successful completion of all required background checks (including criminal

background, registry checks, and exclusion list screening as applicable)

? Negative tuberculosis (TB) screening prior to or upon hire, with ongoing testing as

required by program policy or public health guidance

? If assigned to duties involving client transportation or driving on behalf of the

program, employees must possess a valid driver’s license, maintain an acceptable

driving record, and meet agency insurance requirements.

SKILLS/COMPETENCIES:

? Knowledge of trauma-informed practices and a commitment to empowering survivors of

human trafficking.

? Possess excellent verbal and written communication skills

? Ability to build effective professional relationships

? Ability to prioritize tasks and meet deadlines

? Possess strong organizational skills and ability to multitask

? Ability to assess situations, make sound decisions, and apply critical thinking

? Ability to work independently and take initiative

? Demonstrate ethical decision-making and sound reasoning

? Microsoft Office Suite, Google Workspace, database systems, and program portals

? Flexibility: Willingness to work evenings, weekends, or holidays as needed to ensure

consistent care for residents.

PHYSICAL AND WORK ENVIRONMENT

This position performs work in office, program, remote, and community settings as assigned.

The employee may be required to sit, stand, walk, travel between program locations, attend

meetings, and respond to operational or clinical needs consistent with the responsibilities of

the position.

The position requires the ability to communicate effectively in person, by telephone, and

electronically; operate computers and electronic health record systems; review and prepare

documentation; and respond appropriately to urgent or crisis situations requiring

consultation, decision-making, or other responsibilities within the scope of the position.

The work environment may include exposure to emotionally intense situations involving

individuals experiencing trauma, substance use disorders, mental health concerns, or

behavioral health crises. The employee is expected to maintain professionalism, support

safety practices, maintain appropriate professional boundaries, and promote a

trauma-informed environment.

EMPLOYMENT DISCLAIMER

This Position Description is intended to describe the general nature, scope, and level of work

performed by this position. It is not intended to be an exhaustive list of all duties, responsibilities, qualifications, or requirements associated with the position.

The Company reserves the right to modify this Position Description at any time based on

organizational needs, program requirements, regulatory requirements, accreditation

standards, or changes in professional practice.

This Position Description does not create an employment contract or alter the at-will

employment relationship established under applicable law.

OTHER DUTIES

Employees may be assigned additional duties, responsibilities, or activities consistent with

their position, qualifications, and scope of practice. Duties and responsibilities may change

based on organizational needs, program requirements, regulatory requirements, or other

operational considerations.

Employees are expected to support the mission, values, policies, procedures, standards of

conduct, and compliance requirements of the company and its affiliated licensed entities,

as applicable to their role.

EQUAL EMPLOYMENT OPPORTUNITY

The Company provides equal employment opportunities to all employees and applicants for

employment and prohibits discrimination, harassment, and retaliation in accordance with

applicable federal, state, and local laws.

Employment decisions are made based on qualifications, skills, experience, performance, and

organizational needs without regard to protected characteristics under applicable law.

The Company is committed to maintaining a professional, respectful, and inclusive workplace

that supports dignity, safety, and respect for all employees, clients, volunteers, and community

partners.

This employer participates in E-Verify and will provide the federal government with Form I-9

information to confirm that individuals are authorized to work in the United States.