Care Management Support Professional - SDOH Coordinator

Humana; Oklahoma; On-site; USD 45,000 - 62,000; Full time

Job summary

Join a forward-thinking organization dedicated to improving health outcomes. As a Care Management Support Professional, you will play a vital role in connecting enrollees with essential community resources. Your expertise in community health and exceptional communication skills will empower individuals to navigate their care needs effectively. This position offers the chance to make a meaningful impact on people's lives while working in a supportive and collaborative environment. If you are passionate about health and community service, this is the perfect opportunity to contribute to a healthier future for all.

Benefits

Medical Benefits

Dental Benefits

Vision Benefits

401(k) Retirement Plan

Paid Time Off

Short-term Disability

Long-term Disability

Life Insurance

Qualifications

• 2+ years experience with community housing resources and health agencies.
• Exceptional communication and interpersonal skills required.

Responsibilities

• Find community support for enrollees' housing, transportation, and food needs.
• Liaise among Care Managers, providers, and community organizations.

Skills

Community Health Knowledge

Exceptional Communication Skills

Decision Making Skills

Multi-tasking

Education

Associate Degree

Tools

Microsoft Office Suite

Job description

Become a part of our caring community and help us put health first

The SDOH Social Determinates of Health (Care Management Support Professional) contributes to administration of care management. The individual in this role provides non-clinical support to the assessment and evaluation of enrollees' needs and requirements to achieve and maintain an optimal wellness state by guiding enrollees and their families toward and facilitate interaction with resources appropriate for the care and wellbeing. This role’s work assignments are mostly straightforward and of moderate complexity.

Position Responsibilities

• Find community-based support to meet enrollees’ housing, transportation, food insecurity, education, and employment needs, in addition to other SDOH needs.
• Support Care Managers and Community Health Workers to find appropriate community housing resources and to address additional SDOH needs.
• Liaise among Humana Care Managers, providers, and community-based organizations to coordinate referrals for enrollees to community-based services and programs and to foster integrated efforts among all parties.
• Handle calls from Enrollee Services for callers who require resources and who are not participating in Care Management; can refer enrollee to Care Management after initial resource assistance.
• Assist with health screening process, unable to reach efforts, conduct non-clinical surveys, and offer Care Management services, as needed.
• Serve as a key knowledge source for community services and information for enrollees and other Humana associates.
• Implement community assessments to identify community resource gaps.
• Monitor enrollee compliance with their care plan and provide motivational interviewing to support medication and treatment adherence.
• Support enrollees’ self-management skills through the provision of culturally appropriate health education and health coaching.
• Attend Humana community events to connect with enrollees and provide education on care management services.
• Build and maintain relationships with providers and community resources to support enrollee identification and referrals.

Use your skills to make an impact

Required Qualifications

• Minimum two (2) years prior experience working with community housing resources, community health agencies/social service agencies (Area Agency on Aging, DME providers, Meal on Wheels etc.)
• Minimum 1-year professional experience.
• Intermediate to Advanced knowledge of Microsoft Office Suite to include Word, Excel, PowerPoint, and Access.
• Decision making skills regarding own work approach/priorities, and work assignments, standards, and resources.
• Exceptional communication and interpersonal skills with the ability to build rapport with internal and external customers and stakeholders.
• Ability to multi-task and work in a very fast-paced environment.
• Must reside in Oklahoma; occasional travel to office for staff meetings, training, etc.

Preferred Qualifications

• Associate degree.
• Related clinical licensure or certification.
• Experience with behavioral change, health promotion, coaching, and wellness.
• Bilingual preferred (Spanish, Native Tribal, Vietnamese, or other)

Work-At-Home Requirements

To ensure Home or Hybrid Home/Office associates’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office associates must meet the following criteria:

• At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable, or DSL connection is suggested.
• Satellite, cellular, and microwave connection can be used only if approved by leadership.
• Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
• Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job.
• Work from a dedicated space lacking ongoing interruptions to protect member PHI/HIPAA information.

Additional Information

Social Security Number Statement

Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from [e-mail] with instructions on how to add the information into your official application on Humana’s secure website.

Interview Format

As part of our hiring process, we will be using an exciting interviewing technology provided by Hire Vue, a third-party vendor. This technology provides our team of recruiters and hiring managers an enhanced method for decision-making.

If you are selected to move forward from your application prescreen, you will receive an email correspondence inviting you to participate in a pre-recorded Voice Interview and/or an SMS Text Messaging interview. (please be sure to check your spam or junk folders often to ensure communication isn’t missed) If participating in a pre-recorded interview, you will respond to a set of interview questions via your phone. You should anticipate this interview to take approximately 10-15 minutes.

If participating in a SMS Text interview, you will be asked a series of questions to which you will be using your cell phone to answer the questions provided. Expect this type of interview to last anywhere from 5-10 minutes. Your recorded interview(s) via text and/or pre-recorded voice will be reviewed and you will subsequently be informed if you will be moving forward to the next round of interviews.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.: $45,400 - $61,300 per year.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About us

Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers, and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, or veteran status. It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.