Care Management Support Coordinator II

centene; Town of Texas (WI); Hybrid; USD 2,458,000 - 3,860,000; Full time

Job summary

Centene in Wisconsin is seeking a member services representative to provide outbound calls supporting care plan steps, resources, scheduling, and member education for both members and providers.

You will connect members with health plan and community resources, document non-clinical records per policy, assist with onboarding, and refer social determinants of health needs. It also describes pay range and flexible work arrangements.

Qualifications

• Outbound member outreach via phone for care plan steps and scheduling.
• Provide access to health plan resources and education for members and providers.
• Document non-clinical member records per state/regulatory standards.

Responsibilities

• Serve as front-line contact for member/provider inquiries.
• Assist onboarding and distribute welcome letters and program materials.
• Refer to Social Determinants of Health resources as needed.

Skills

Member outreach

Care plan support

SDOH referrals

Documentation

Education

High School diploma or GED

Job description

Position Purpose

• Provides outreach to members via phone to support with care plan next steps, community or health plan resources, questions or concerns related to scheduling and ongoing education for both the member and provider throughout care/service
• Provides support to members to connect them to other health plan and community resources to ensure they are receiving high-quality customer care/service
• May apply working knowledge of assigned health plan(s) activities and resources
• Serves as the front-line support on various member and/or provider inquiries, requests, or concerns which may include explaining care plan procedures, and protocols
• Supports member onboarding and day-to-day administrative duties including sending out welcome letters, related correspondence, and program educational materials to assist in the facilitation of a successful member/provider relationship
• Documents and maintains non-clinical member records to ensure standards of practice and policies are in accordance with state and regulatory requirements and provide to providers as needed
• Knowledge of existing benefits and resources locally and make referrals to address Social Determinants of Health (SDOH) needs
• Performs other duties as assigned
• Complies with all policies and standards

Education/Experience

Requires a High School diploma or GED
Requires 1 – 2 years of related experience

License/Certification

• For Florida-Sunshine Health Plan - All interactions with members are done telephonically.

Pay Range: $17.84 - $28.02 per hour

At Centene, we connect people to the care they need to live healthier lives — and the work you do here makes that impact real every day.
You’ll take on meaningful challenges that directly support individuals, families, and communities, building your skills while making healthcare more accessible and effective. It’s work with a purpose you can see, backed by a team committed to improving lives well beyond the workday.

Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status. Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility.

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act