Care Management Support Assistant

Humana; Kentucky; Remote; USD 39,000 - 49,000; Full time

Benefits offered by this job

Medical, Dental and Vision Benefits

401(k) Retirement Savings Plan

Paid Time Off and Holidays

Job summary

Humana is seeking a Care Management Support Assistant to contribute to administration of care management. This role provides non-clinical support to assessment and evaluation of members’ needs, guiding families toward resources for wellness and interacting with care and wellbeing resources.

The position performs administrative, clerical, operational, and customer support tasks, typically handling routine and semi-routine assignments. Travel to Humana offices may be required for training.

Qualifications

• 3+ years of technical experience.
• Knowledge of Microsoft Word, Excel and Outlook.
• Administration support experience in a healthcare industry
• Familiarity with care and well-being resources
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Responsibilities

• Provide non-clinical support to the assessment and evaluation of members’ needs.
• Guide members and families toward appropriate resources for care and wellbeing.
• Perform administrative/clerical/operational/customer support tasks.
• Typically work on routine and patterned assignments.

Skills

Technical experience

Microsoft Word

Microsoft Excel

Microsoft Outlook

Healthcare admin experience

Familiarity with care resources

Customer support

Tools

Microsoft Access

Job description

Become a part of our caring community

The Care Management Support Assistant contributes to administration of care management. Provide non-clinical support to the assessment and evaluation of members’ needs and requirements to achieve and/or maintain optimal wellness state by guiding members/families toward and facilitate interaction with resources appropriate for the care and wellbeing of members. The Care Management Support Assistant performs administrative/clerical/operational/customer support/computational tasks. Typically work on routine and patterned assignments.

The Care Management Support Assistant contributes to administration of care management. Provides non-clinical support to the assessment and evaluation of members’ needs and requirements. This support helps achieve and/or maintain optimal wellness state. It does so by guiding members/families toward and facilitating interaction with resources appropriate for the care and wellbeing of members. The Care Management Support Assistant performs varied activities and moderately complex administrative/operational/customer support assignments. Perform computations. Typically work on semi-routine assignments.

Use your skills to make an impact

Required Qualifications

• 3+ years of technical experience
• Knowledge of Microsoft Word, Excel and Outlook
• Administration support experience in a healthcare industry
• Familiarity with care and well-being resources
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Preferred Qualifications

• Associate’s Degree
• Microsoft Access proficiency

Work at Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Travel: While this is a remote position, occasional travel to Humana’s offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$39,000 - $49,400 per year

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About us
About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer atHumana.comand atCenterWell.com.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.