Care Management Supervisor (Cleveland, TN)

MHC Mental Health Cooperative, Inc.; Cleveland (TN); On-site; USD 46,000 - 57,000; Full time

Benefits offered by this job

Medical Insurance/Prescription Drug

Health Savings Account

Dental Insurance

Vision Insurance

Gym membership discounts

Job summary

Mental Health Cooperative, Inc. is hiring a Care Management Supervisor in Cleveland, TN. The role leads a team delivering Tennessee Health Link services, ensuring clinical and administrative compliance.

Responsibilities include supervision, coordination with multidisciplinary staff, and supporting care managers in crisis situations, with salary around base pay plus incentives for language, leadership, and behavioral health experience.

Qualifications

• Master’s degree in a health-related field preferred.
• Experience in a mental health setting preferred.
• Bachelor’s level in health-related field with minimum 6 months care management team leader experience or 1+ years of care management experience required.
• Valid Tennessee Driver’s License.
• Acceptable Motor Vehicle Report (MVR).
• Acceptable Criminal Background Investigation.
• Personal Automobile Insurance Transportation That Seats 4 People Cell Phone.

Responsibilities

• Supervise care management teams and provide clinical and administrative recommendations.
• Ensure program protocols/policies and procedures are carried out.
• Conduct planning sessions and meetings with the team as required.
• Coordinate prompt assignments of consumers to care managers and ensure contact.
• Address team concerns and work toward resolution.
• Provide on-site consulting with Office Coordinator, Program Manager, and Care Managers as needed.
• Provide support and consultation for care managers with consumers in crisis situations.
• Ensure consumers are seen upon admission and discharge from hospital or residential facilities.
• Plan for consumer daily psychiatric, medical, and environmental needs.
• Review care management documentation for medical necessity.

Skills

Leadership

Supervision

Communication

Decision making

Coaching

Team building

Education

Master’s degree in health-related field

Bachelor’s degree in health-related field with care management experience

Job description

Company Overview

Ranked one of Tennessee's top places to work, MHC is a rare and special place where outstanding company culture is intentional. Where clients and associates are treated the same, as equals. Mental Health Cooperative, Inc. (MHC) was formed in 1993 to serve individuals with severe and persistent mental illness. Since then, we have expanded our services to children and adolescents with severe emotional disorders across Middle and East Tennessee. Our sole purpose is to support and treat those challenged with serious mental illness and poverty. Although based out of Nashville, we serve several communities across Middle and East Tennessee with satellite offices in Antioch, Gallatin, Dickson, Columbia, Cleveland, Murfreesboro, Clarksville, Cookeville, Chattanooga, and Memphis. If you are interested in joining a team that is caring, collaborative, innovative and energizing this might be a great place for you!

Job Details

Job Title: Care Management Supervisor (Cleveland, TN)

Schedule: Monday to Friday, 8:00 AM-4:30 PM

Salary: $51,500 (base pay) with additional incentive for language skills, leadership, and behavioral health experience. Mileage reimbursement available.

Job Summary

Provide leadership, supervision, and support to team of assigned staff that are providing services to consumers enrolled in Tennessee Health Link.

Responsibilities

• Supervise care management teams and provide appropriate clinical and administrative recommendation.
• Ensure program protocols/policies and procedures are carried out.
• Conduct planning sessions and meetings with team as required by the Agency and as needed.
• Coordinate prompt assignments of consumers to care managers and ensure appropriate contact.
• Promptly address team concerns and work to obtain resolution.
• Responsible for on-site consulting with Office Coordinator, Program Manager, and Care Managers as needed or assigned.
• Provide support and consultation for care managers with consumers in crisis situations.
• Ensure consumers are seen upon admission and discharge from the hospital, diversion services, or residential treatment facilities.
• Ensure consumer’s daily psychiatric, medical, and environmental needs are planned for and coordinated.
• Review care management documentation to ensure this documentation is individualized and meets consumer’s needs and shows medical necessity for continued service.
• Ensure consumers are provided efficient transitions within the Agency and in the community.
• Assist care manager with referral and linkage to community resources and advocate for consumers when necessary.
• Meet regularly with Program Manager and/or Program Director for supervision (individual and/or group).
• Work closely with team nurse to coordinate care coordination, health promotion, and transitional care activities to ensure outcomes and promotion of overall health.
• Attend regular Supervisor’s meeting.
• Attend and facilitate team meetings and ensure multi-disciplinary approach.
• Ensure appropriate documentation for these meetings.
• Counsel care managers on performance and complete scheduled performance appraisals.
• Ensure care management staff completes scheduled performance appraisals distributed by Human Resources.
• Collect and monitor completion of clinical documentation as outlined in Agency policy and procedures, (i.e., hospital, 90-day housing review, etc.).
• Collect and review all appropriate documentation for payroll and financial reimbursement and submit to Accounting Department in a timely manner.
• Interpret necessary agency reports, use them to monitor outcomes of assigned care managers as outlined in Agency policy and procedure manual.
• Provide individual supervision of assigned Care Managers and maintain supervision records in accordance with Agency and BHO standards.
• Supervision includes but not limited to in-office meetings, ride-alongs, and chart audits.
• Assist in the hiring of Care Management staff.
• Ensure timely and appropriate documentation as required by the Agency.
• Develop and maintain community relations through prompt follow-up with contacts.

Requirements

• Master’s degree (M.A., M.S.) in a health-related field preferred.
• Experience in a mental health setting preferred.
• Bachelor’s level in a health-related field with a minimum of 6 months care management team leader experience or 1+ years of care management tier experience required.
• Valid Tennessee Driver’s License.
• Acceptable Motor Vehicle Report (MVR).
• Acceptable Criminal Background Investigation.
• Personal Automobile Insurance Transportation That Seats 4 People Cell Phone.

About You

• Leadership Skills: Ability to lead by example.
• Motivational skills.
• Timely decision-making and decision-quality skills.
• Coaching/Mentoring skills.
• Building effective teams (creates strong morale, defines success in terms of the whole team, etc.).
• Accountability.
• Proactive in management of discharge rate for team.
• Proactive in management of rate of staff turnover for team For self and to peers in effort to meet department/agency goals.
• Prioritization.
• Meet deadlines.
• Prepared for meetings.
• Task completion.
• Organization.
• Plan for time off.
• Time Management.
• Self-Disciplined.
• Communication.
• Within team, within department, across departments.
• Ability to get messages across that have the desired effect.
• Verbal and written skills.
• Informing: provided the information people need to know to do their jobs.
• Problem Solving Skills.
• Timely conflict resolution skills.
• Crisis management skills.
• Uses data/logic/methods to solve problems with effective solutions.
• Can identify hidden problems.
• Looks beyond the obvious and doesn’t stop at first answers.

Benefits

• Mental Health Cooperative offers a full comprehensive benefit plan for you to participate in. The following products are available:
• Medical Insurance/Prescription Drug Coverage
• Health Savings Account
• Dental Insurance
• Vision Insurance
• Pet Insurance
• Basic Life and AD&D Insurance
• Short- & Long-Term Disability
• Supplemental Life Insurance
• Cancer Insurance
• Accident Insurance
• Critical Illness Insurance
• 403b - Retirement Plan
• Calm App for medication and mental health
• Gym membership discounts

Company Commitment

Mental Health Cooperative embraces inclusion, diversity and equal opportunity. We're committed to building a team that represents a variety of backgrounds, perspectives, and skills. Mental Health Cooperative is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

MHC was founded in Nashville, Tennessee, in response to the need for assertive community-based treatment for individuals who have required frequent inpatient psychiatric hospitalization. Since 1993, MHC has been passionately helping adults with severe mental illness to live quality lives in the community with our state-of-the-art treatment and support. In 1999, MHC recognized the need to support the whole family and expanded services to include children and youth. We established our non-profit agency by merging three community organizations: Urban Case Management of Meharry Community Health Center, Continuous Treatment Team of Council of Community Services, and Mobile Crisis Team of the Crisis Intervention Center. This fusion resulted in an innovative, comprehensive, and multidisciplinary approach that addresses the specialized needs of individuals living with severe behavioral health conditions and challenges related to poverty. MHC remains the only organization in the state focused solely on this population.

To learn more, visit our website: https://www.mhc-tn.org/about-us/