Care Management Specialist 3

Ohio State University; United States; On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off

State retirement plan

Job summary

The Ohio State University Wexner Medical Center is seeking a Care Management Specialist to support student and graduate dental clinics, coordinate patient care, and improve outcomes. The role requires understanding treatment plans, managing provider needs, and communicating with patients, faculty, and staff in a busy clinical setting.

Ideal candidates will have two years of practice experience and either a CODA-accredited dental hygiene program with a license or a dental degree from a CODA or

Qualifications

• Two years of dental practice experience required.
• Active dental hygiene license or a dental degree is required, CODA accreditation preferred.

Responsibilities

• Coordinate student clinic patient care and monitor quality outcomes.
• Resolve complex patient grievances and enhance patient experience.
• Support clinic operations and chair utilization, liaising with patients, students, staff and faculty.
• Develop and implement clinic procedures; exercise clinical judgement independently.

Education

Dental hygiene program CODA accredited

Dental degree from CODA or non-CODA accredited school

Job description

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Job Title: Care Management Specialist 3 Department: Dentistry | Clinic Administration

The Ohio State University College of Dentistry seeks a Care Management Specialist to work with the student clinics and graduate clinics to facilitate patient care. The Care Management Specialist is a supportive position that is part of the patient care team that jointly cares for patients who are waiting for treatment, in treatment, and post treatment as well as supports student providers. The Care Management Specialist is an important part of the health care delivery system ensuring an optimal healthcare experience for our dental patients. The Care Management Specialist utilizes their dental hygiene training and experience working within a dental practice to better understand and facilitate the interdisciplinary process of each patient’s oral health care needs. The Ohio State University College of Dentistry is the fourth largest public dental school in the United States and it is the only public dental school in Ohio. The college is divided into ten divisions with all major ADA-recognized dental specialties represented. The College has approximately 600 students in its undergraduate and graduate programs. The Care Management Specialist will provide clinic operational support to assure effective and efficient provision of patient care. Coordinate student clinic patient care with regard to patient management and monitor quality care outcomes. Manage/resolve complex patient grievances and enhance the patient experience. Enhance chair utilization and assist with student accountability. Serve as liaison between patients, students, staff, and faculty. Contribute to or lead development, implementation, and compliance of clinic operating procedures and protocols. Solve complex problems and exercise clinical judgement-based decisions while working independently and with minimal guidance. Serve on college committees and workgroups. The ideal candidate is able to work under pressure in a busy clinical environment where interruptions are frequent and assigned responsibilities are varied. Understand a patient treatment plan, care sequencing, and how to effectively manage both patient and provider needs. Effectively interact with patients, faculty, students, and staff, in addition to individuals outside the college community (e.g., families, caregivers, referring providers, etc.), in positive manner, to achieve patient satisfaction. Work both autonomously and within a multi-disciplinary team environment; exercise initiative, resourcefulness, and sound judgment with an ability to solve problems and make decisions.

This position requires successful completion of a criminal background check and drug and alcohol screening. Candidate must be able to perform tasks involving physical activity, which may include lifting of supplies and equipment as well as bending, standing, and walking. The position also requires sitting for extended periods of time, visual acumen, manual dexterity, and fingering for working with computer keyboards. While performing the duties of this job, the employee is frequently exposed to significant work pace/pressure.

Schedule: Regular office hours are Monday-Friday from 7:30AM-4:30PM; may be asked to work additional hours as needed to support patient care.

Qualifications: Required: Qualified candidates must have two years of practice experience and meet one of two requirements listed below: 1. Graduated from a dental hygiene program accredited by the Commission on Dental Accreditation (CODA) or a related field, maintain an active dental hygiene license; or 2. A dental degree from either a CODA or non-CODA accredited dental school. Desired: More than four years of experience preferred. Advanced degree may be desired.

Additional Information: Location: Postle Hall (0024) Position Type: Regular Scheduled Hours: 40 Shift: First Shift Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the Candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the frequently asked questions.

The university is an equal opportunity employer, including veterans and disability.

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Ohio State benefits give you options to take care of what matters most to you — and opportunities to make adjustments as your life and needs change, including:

• Medical, dental and vision coverage, with Ohio State paying a significant portion of the cost.
• Paid time off, including sick and vacation time and 11 holidays.
• State retirement plan or an alternative retirement plan, both with generous employer contributions.

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