Care Management/Member Advocate

Meta Care; Fargo (ND); Hybrid; USD 40,000 - 60,000; Part time

Benefits offered by this job

Medical, dental, and vision insurance

Retirement plan

Paid holidays

Vacation and sick leave

Company contribution toward medical premiums

Job summary

Meta Care in Fargo, ND, is seeking a Care Management/Member Advocate to guide clergy in navigating healthcare complexities. This part-time/full-time position focuses on building relationships, coordinating care, and providing educational resources. Candidates should have a minimum of 3 years of healthcare experience, exceptional communication skills, and familiarity with Microsoft Office. Benefits include medical, dental, and vision insurance, as well as retirement plans. A compassionate demeanor and dedication to supporting others are essential.

Qualifications

• Minimum 3 years of healthcare experience required.
• Exceptional communication and listening skills with the ability to offer emotional support.
• Ability to work independently while collaborating with healthcare professionals.

Responsibilities

• Build trusted relationships with clergy through regular outreach and personal visits.
• Coordinate medical, dental, and specialist appointments for seamless care.
• Conduct on-site hospital visits and advocate for members during hospitalizations.

Skills

Healthcare experience

Communication skills

Organizational abilities

Technical proficiency (Microsoft Office)

Education

Preferred LPN or RN

CNA or Medical Assistant background

Job description

Overview

Job Title: Care Management/Member Advocate

Location: Catholic Diocese of Fargo, ND

Job Type: Part-Time/Full-Time

Reports to: Vice President of Care Management

About the Role

As a Care Manager and Member Advocate, you will serve as a trusted guide and advocate for the clergy of the Catholic Diocese of Fargo, helping them navigate the complexities of healthcare while supporting their overall well-being. Rather than providing hands-on clinical care, you will serve as a compassionate coordinator and advocate — ensuring clergy receive the right care, in the right place, at the right time.

This care management/member advocate role blends purpose-driven service with professional expertise, offering the opportunity to build meaningful relationships while helping clergy access the resources they need to flourish. If you are passionate about supporting others, thrive in a mission-centered environment, and want to make a meaningful difference in the lives of those who serve the Church, this role offers a rare and fulfilling opportunity.

Key Responsibilities

• Member Support & Relationship Building: Build trusted relationships with clergy through regular outreach and personal visits.
• Member Support & Relationship Building: Serve as a primary point of contact for clergy needing assistance navigating healthcare and benefits.
• Member Support & Relationship Building: Identify unmet needs and proactively connect clergy with appropriate services and resources.
• Member Support & Relationship Building: Promote preventive wellness by educating members on health initiatives and available resources.
• Member Support & Relationship Building: Provide educational materials and resources focused on prevention, wellness, and chronic disease management.
• Member Support & Relationship Building: Provide clear, accessible health information to help members understand and utilize their benefits.

• Care Coordination & Navigation: Coordinate medical, dental, and specialist appointments to ensure seamless care experiences.
• Care Coordination & Navigation: Assist members in navigating healthcare systems and provider networks.
• Care Coordination & Navigation: Support benefit coordination and collaborate with plan design vendors when needed.
• Care Coordination & Navigation: Coordinate third-party services when needed (DME, home health, specialty providers, etc.).
• Care Coordination & Navigation: Connect members with community resources including transportation, home care, and support services.

• Advocacy & Clinical Support: Conduct on-site hospital visits and serve as an advocate for members during hospitalizations.
• Advocacy & Clinical Support: Provide post-hospitalization follow-up and care coordination.
• Advocacy & Clinical Support: Conduct on-site visits to members in facilities including assisted living, skilled nursing facilities, retirement homes, and hospitals.
• Advocacy & Clinical Support: Conduct home safety assessments and arrange modifications or meal services when needed.
• Advocacy & Clinical Support: Assist with remote monitoring tools such as glucometers, blood pressure cuffs, and alert systems.

• Collaboration & Program Support: Collaborate closely with Meta Care’s support team including pharmacists, nutritionists, and social workers.
• Collaboration & Program Support: Collaborate with Client leadership to ensure strong communication and coordination of services.
• Collaboration & Program Support: Work collaboratively with Client-affiliated ministries and services including retirement homes and assisted living facilities.
• Collaboration & Program Support: Participate in client meetings to identify needs and ensure comprehensive support.
• Collaboration & Program Support: Develop outreach initiatives to increase awareness of available services and benefits.

• Documentation & Professional Standards: Maintain accurate and timely documentation of member interactions and services provided.
• Documentation & Professional Standards: Maintain strict confidentiality in accordance with PHI and HIPAA guidelines.
• Documentation & Professional Standards: Engage respectfully and professionally with clergy members and colleagues.
• Documentation & Professional Standards: Travel as needed to member locations and events.
• Documentation & Professional Standards: Perform additional duties as assigned by the Vice President of Care Management.

Who We’re Looking For

• Minimum 3 years of healthcare experience required.
• Preferred LPN or RN (active license not required). Ideal for nurses seeking a meaningful non-bedside role.
• CNA or Medical Assistant backgrounds are also encouraged (active license not required).
• Experience in clinical or medical office settings with a passion for helping individuals navigate the healthcare system.
• Exceptional communication and listening skills with the ability to offer emotional support.
• Strong organizational abilities and attention to detail.
• A humble, service-oriented demeanor and genuine desire to support others.
• Ability to work independently while collaborating with healthcare professionals and Meta Care team.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint).

Compensation & Benefits

Compensation Based On Experience And Qualifications.

Full-Time employees are eligible for:

• Medical, dental, and vision insurance
• Retirement plan
• Seven (7) paid holidays
• Vacation and sick leave
• Company contribution of 90% toward individual medical premiums

Availability & How to Apply

If you are compassionate, detail-oriented, and inspired by the opportunity to support clergy members in their health and wellness journey, please submit your resume and a cover letter to [e-mail].

Equal Employment Opportunity

Meta Care Inc. is proud to be an equal-opportunity employer. All qualified applicants are encouraged to apply.

Powered by JazzHR

BqGUb5ck6B