Care Management Coordinator II

Socket.dev; Los Angeles (CA); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Tuition Reimbursement

Retirement Plans

Medical, Dental and Vision

Wellness Program

Volunteer Time Off (VTO)

Job summary

L.A. Care Health Plan in Los Angeles is seeking a Care Management Coordinator II to outreach to members, caregivers, providers, and community partners to enroll high-need members into CM and DM programs.

You will assess members' strengths, challenges, and barriers to care via telephonic HRA and support care planning with the ICT. You will coordinate information flow between CM team, providers, medical groups, and ICT; reinforce health education, coordinate benefits such as transportation and

Qualifications

• High School Diploma or GED required.
• At least 6 months of experience in an administrative/customer service role in health care.
• Preferred: 1 year of Medical Assistant experience.
• Preferred: 6 months experience processing authorizations in a managed care setting.
• Knowledge of medical terminology.

Responsibilities

• Initiate cases accurately and route information with proper documentation.
• Engage members to participate in CM/DM programs and address unmet needs.
• Conduct telephonic HRAs with high-risk members and assist with care interventions.
• Coordinate provider/specialist appointments and follow-up on treatment plans.
• Coordinate care by handling calls with members/caregivers and providers.
• Follow up on screenings and link to resources; provide information about CM/DM programs.
• Perform other duties as assigned.

Skills

Medical terminology

Verbal communication

Written communication

Microsoft Office

Organization

Time management

Customer service

Empathy

Team player

Education

High School Diploma or GED

Associate's Degree (preferred)

Tools

Microsoft Office

Job description

Salary Range:$50,216.00(Min.) -$62,770.00(Mid.) -$75,324.00(Max.)

Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members, we make sure our members get the right care at the right place at the right time.
Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose.

Job Summary

The Care Management Coordinator II is responsible for outreach to members/caregivers, providers, Community Based Organizations (CBO), and others to help enroll our highest need members into the Care Management (CM), and Disease Management (DM) programs. The position is responsible to assess member’s strengths, challenges, needs, and barriers to care through conducting telephonic Health Risk Assessment (HRA). The position works with the member/caregiver, Care Management Specialist, Community Health Worker, and the Interdisciplinary Care Team (ICT) to support the development and implementation of the care plan and address unmet needs.

This position coordinates the flow of information between the CM team and the member/caregiver, provider, medical group, and other members of the ICT. The position supports the coordination of member care as instructed by the Care Management Specialist and outlined in the care plan including the reinforcement of health education and disease management information; coordinating benefits such as transportation and DME; and linking member to community resources to address the Social Determinants of Health (SDoH) of the member. The position is responsible to ensure the CM team meets the contractual and regulatory requirements and timelines by maintaining accurate documentation and following up with the member and provider as needed.

In addition, this position is assigned projects to support the department in meeting its regulatory and contractual requirements, such as running reports, data validation, quality checks and other projects. The position assists with the communication and coordination between programs and maintains confidentiality when communicating member information.

Duties

Responsible for the time sensitive processes for initiating cases, managing referrals to the department, appropriate documentation, routing of information, performing computer data input, faxing, emailing, filing of confidential member information, and maintaining logs of activity, etc. (40%)

Engages members to participate in the CM/Disease Management programs by reaching out and promoting the programs to address member’s unmet needs. (10%)

Completes telephonic calls to conduct the HRA with high risk members participating in the CM program. Assists the care team with developing and assessing health interventions. (10%)

Conducts telephonic outreach calls to members/caregivers regularly and evaluates and documents their progress towards their healthcare goals. Consults and collaborates with the Care Management Specialist to set up provider/specialist appointments and follow up on treatment plans. (10%)

Handles the incoming and outgoing calls to members/caregivers and providers to coordinate care as identified in the care plan. (10%)

Initiates follow up calls to members to administer screenings or confirm linkage to appropriate resources. Provides general information to members and providers about the CM and DM programs. (10%)

Performs other duties as assigned. (10%)

Education Required

High School Diploma/or High School Equivalency Certificate

Education Preferred

Associate's Degree

Experience

Required:At least 6 months of experience in an administrative and customer service role in a health care/health services setting .

Preferred:1 year of Medical Assistant experience.
6 months of experience processing authorizations at a managed care/health plan setting.

Skills

Required:Knowledge of medical terminology

Strong verbal and written communication skills

Proficiency in Microsoft Office with a high level of accuracy

Excellent organizational, and time management skills

Detail-oriented and a team player

Excellent customer service skills with compassion and empathy

Ability to demonstrate sensitivity and respect for the opinions, perspectives, customs, and individual differences of others.

Ability to value diversity of people and ideas, as well as interact with people from a wide range of backgrounds.

Ability to be flexible, open-minded, listen to and consider others’ viewpoints.

Ability to work well and develop effective relationships with diverse personalities.

Preferred:Bilingual in one of L.A. Care Health Plan’s threshold languages is highly desirable. English, Spanish, Chinese, Armenian, Arabic, Farsi, Khmer, Korean, Russian, Tagalog, Vietnamese.

Licenses/Certifications Preferred

Certified Medical Assistant (CMA)

Required Training

Preferred:Motivation Interviewing

Trauma Informed Care

Physical Requirements

Light

Additional Information

Salary Range Disclaimer: The expected pay range is based on many factors such as geography, experience, education, and the market. The range is subject to change.

L.A. Care offersa wide range of benefits including

• Paid Time Off (PTO)
• Tuition Reimbursement
• Retirement Plans
• Medical, Dental and Vision
• Wellness Program
• Volunteer Time Off (VTO)