Care Management Coordinator

LIBERTY Dental Plan; Oklahoma; On-site; USD 43,000 - 50,000; Full time

Job summary

Join a forward-thinking company as a Care Management Coordinator, where you will make a significant impact in your community by helping members access essential dental care. In this role, you will provide support to Medicaid enrollees with special health care needs, ensuring they receive the benefits they deserve. Your responsibilities will include educating enrollees about their rights, resolving conflicts, and collaborating with various teams to facilitate quality service delivery. This position offers a competitive salary and a comprehensive benefits package, making it an excellent opportunity for those passionate about improving community health.

Benefits

401(k) Retirement Benefits

Medical Insurance

100% Employer-Paid Dental Coverage

Vision Insurance

Flexible Spending Accounts

Voluntary Benefit Programs

Long-term Disability Coverage

Generous Vacation and Sick Leave

Tuition Reimbursement

Employee Assistance Program (EAP)

Qualifications

• Experience in dental field preferred, insurance experience desired.
• Strong customer service and interpersonal skills required.

Responsibilities

• Inform enrollees of available covered dental benefits.
• Assist enrollees in resolving conflicts and barriers to obtaining care.
• Collaborate with internal teams and external entities.

Skills

Verbal Communication

Written Communication

Critical Thinking

Problem Solving

Customer Service

Bilingual in Spanish

Education

Associate Degree

2+ Years Experience in Dental Field

Registered Dental Hygienist (RDH) or Registered Dental Assistant (RDA)

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Job Details

Position Type: Full Time

Salary Range: Undisclosed

Job Shift: Day

Join Liberty Dental Plan as a Care Management Coordinator, making a real impact in your Oklahoma community by helping members access the dental care they need.

The Care Management Coordinatorprovides confidential, unbiased assistance to Liberty Dental Plan Medicaid enrollees in need of dental services who also have co-morbid special health care needs. The CCM supports enrollees by facilitating access to dental benefits, resolving barriers to care, and collaborating across divisions and external organizations to ensure holistic, quality service delivery.

Please Note:This position requires that candidates live in the state of Oklahoma.

Essential Duties & Responsibilities

• Inform enrollees of available covered dental benefits.
• Assist enrollees in resolving conflicts and barriers to obtaining dental care.
• Support enrollees in securing dental services and provide education on their rights and responsibilities.
• Guide enrollees in accessing Liberty’s complaints, appeals, and grievance processes.
• Document cases and events accurately in Health Solutions Plus (HSP).
• Manage telephone and email inquiries regarding services, dissatisfaction, and second opinions.
• Educate enrollees on the Liberty Care Coordination Program.
• Research and respond to inquiries, providing comprehensive written responses as needed.
• Meet required turnaround times for cases and inquiries through various communication channels.
• Collaborate effectively in a remote work environment with internal teams such as Member Services, Provider Relations, Claims, Grievances, Staff Dentists, and Leadership.
• Interface with external entities including dental offices, health plan care coordinators, transportation vendors, hospitals, and community organizations.
• Perform other duties as assigned.

Education & Experience Requirements

• Associate degree or equivalent years of administrative experience required.
• 2+ years of experience in dental fieldpreferred; insurance experience highly desired.
• Registered Dental Hygienist (RDH) or Registered Dental Assistant (RDA) certification is a plus.
• Proficient in Microsoft Excel, Word, and Outlook.
• Strong verbal and written communication skills with the ability to compose comprehensive responses.
• Strong critical thinking and problem-solving skills.
• Excellent customer service and interpersonal skills.
• Ability to work independently and collaboratively in a remote environment.
• Bilingual in Spanish preferred (must be able to pass a dental terminology exam if applicable).
• Knowledge of medical terminology preferred.

Location

Our employees are distributed in office locations in multiple markets across the United States. We are unable to hire or allow employees to work outside of the United States.This position requires that candidates live in the state of Oklahoma.

What Liberty Offers

Happy, healthy employees enhance our ability to assist our members and contribute more actively to their communities. That’s why Liberty offers competitive and attractive benefit packages for our employees. We strive to care for employees in ways that promote wellness and productivity.

Our first-class benefits package supports employees and their dependents with:

• Competitive pay structure and savings optionsto help you reach your financial goals.

• Excellent 401(k) retirement benefits, including employer match, Roth IRA options, immediate vesting during the Safe Harbor period, and access to professional financial advice through Financial Engines.

• Affordable medical insurance, with low-cost premiums for employee-only coverage. Liberty subsidizes the cost for eligible dependents enrolled in the plan.

• 100% employer-paid dental coveragefor employees and eligible dependents.

• Vision insurancewith low-cost premiums for employee-only coverage and dependents.

• Company-paid basic life and AD&D insurance, equal to one times your base salary, with options to purchase additional supplemental coverage.

• Flexible Spending Accountsfor healthcare and dependent care expenses.

• Voluntary benefit programs, including accident, critical illness, and hospital indemnity insurance.

• Long-term disability coverage.

• Expansive wellness programs, including company-wide wellness challenges, BurnAlong memberships, and gym discounts.

• Employee Assistance Program (EAP)to support mental health and well-being.

• Generous vacation and sick leavepolicies, with the ability to roll over unused time.

• 10 paid company holidays.

• Tuition reimbursementfor eligible educational expenses.

• Remote or hybrid work optionsavailable for various positions.

Compensation

In the spirit of pay transparency, the base salary range for this position is$43,000 - $50,000 annually,not including fringe benefits or potential bonuses. At Liberty, your final base salary will be determined by factors such as geographic location, skills, education, and experience. We are committed to pay equity and also consider the internal equity of our current team members when making final compensation decisions.

Please note that the range listed represents the full base salary range for this role. Typically, offers are not made at the top of the range to allow for future salary growth.

Liberty Dental Plan commits to maintaining a work environment that acknowledges all individuals within the workplace and will continue to engage in practices that are inclusive of all backgrounds, experiences, and perspectives. We strive to have every person within the organization have a sense of belonging while encouraging individuals to unleash their full potential. Liberty will leverage diverse perspectives in building high performance teams and organizational culture.

Liberty Dental Plan will continue to strengthen and develop external partnerships by providing equitable health care access and improving population health in the communities we serve.

We comply with all applicable laws and regulations on non-discrimination in employment, recruitment, promotions, and transfers, as well as work authorization and employment eligibility verification requirements.

Sponsorship and Relocation Specifications

Liberty Dental Plan is an Equal Opportunity Employer / VETS / Disabled.

No relocation assistance or sponsorship available at this time.