Care Management Coordinator

Group Health Cooperative of Eau Claire; Altoona (WI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid vacation

Wellness program

Dental insurance

Job summary

Group Health Cooperative of Eau Claire is seeking a health-screening support role in Altoona, WI. Under minimal supervision, you will perform member health screenings and help enroll members into our case management program.

You will coordinate care, advocate for member needs, and ensure accurate documentation while maintaining confidentiality and high-quality service.

Qualifications

• High school diploma or equivalent required.
• Excellent communication and customer service skills required.
• Experience in the insurance industry preferred.

Responsibilities

• Perform health screening assessments on our members via outbound and inbound calls.
• Coordinate care and connect members with available resources.
• Work with the Case Management team to enroll members into the program.
• Advocate for members regarding accessibility of services and needs.
• Maintain accurate and complete records with confidentiality.

Skills

Customer service

Excellent communication

Microsoft Office

Insurance industry experience

Education

High School diploma or equivalent

Job description

Employment opportunities with the Cooperative.

Health is Our Business

Making a move with your employment is a big deal. If you're considering working at the Cooperative, you may be wondering what we are all about.

Member-Focused

We work hard each and every day to build genuine, meaningful relationships, answer questions and offer solutions to your members. We want them to know we are here every step of the way when it comes to health care.

Community-Driven

Our roots are firmly planted in western Wisconsin. We believe in being actively involved in the communities we serve. Employees are encouraged to participate alongside us through sponsorship events, community restoration projects, fundraising opportunities, and much more.

Voted one of the Best Employers in the Chippewa Valley three years in a row!

Great Culture with Amazing Benefits

As the saying goes, work hard...play harder. You should like the people you spend the day with and we do! We celebrate big and little things each year, because it's a truly important part of a healthy work culture.

Wellness Walks

Health & Fitness Challenges

On-Site Fitness Classes

Sit/Stand Stations

And More!

WORK WITH US

Current Openings

Think you'd be a good fit? See what opportunities we have available below.

Location: Altoona, WI

Job Id:1542-1317

# of Openings:1

Position Purpose

With minimal supervision; assists in performing health screenings on members to evaluate a member’s medical and social needs for potential enrollment into the case management program. Relates effectively with others for continuity of care; maintains satisfactory relations with others, maintains accurate and complete records.

Essential Position Functions

• Perform health screening assessments on our members both by making outbound calls and taking inbound calls;
• Helps coordinate care and connect members with resources;
• Work closely with the Case Management team to ensure members are appropriately enrolled into the case management program;
• Advocate on behalf of the member regarding accessibility of services, assessing and interpreting member needs;
• Identifies problems and assists with the best possible solution in an accurate and prompt manner;
• Solves moderately complex problems and/or conducts moderately complex analysis;
• Communicates in a pleasant, professional, and efficient manner assuring exceptional customer service
• Prioritizes and organizes own work to meet agreed upon deadlines;
• Relates effectively with co-workers regarding continuity of care and Care Management of members;
• Maintains a professional approach with the highest standard of confidentiality;
• Displays concern and initiative;
• Cooperates and maintains good rapport with staff, other departments, members, providers, and agencies involved in providing quality care to the member;
• Maintains the standards of accurate and complete recording and reporting;

Minimum Requirements of the Position

• High school graduate or equivalent.
• One to three years of customer service experience. Prior experience in the insurance industry preferred.
• Excellent communication and customer service skills.
• Ability to learn and adapt;
• Proficient in the use of Microsoft Office Suite.

Group Health Cooperative of Eau Claire complies with applicable Federal civil rights laws and does not discriminate, exclude or treat candidates less favorably on the basis of race, color, national origin (including limited English proficiency and primary language), age, disability, or sex (including sex characteristics, including intersex traits; pregnancy or related conditions; sexual orientation; gender identity; and sex stereotypes).

This full time position offers an outstanding benefit package, including three weeks of vacation the first year, a generous retirement plan, health and dental insurance, a wellness program, and much more!

Group Health Cooperative of Eau Claire is an affirmative action and equal opportunity employer.