Care Management Associate

CVS Health; Sacramento (CA); Remote; USD 80,000 - 100,000; Full time

Job summary

CVS Health seeks an Outbound Enrollment Representative to engage with patients and explain available health programs. This full-time position involves making outbound calls, educating members on wellness programs, and documenting interactions. Ideal candidates will have experience in healthcare, customer service, and sales.

Benefits

Medical, dental, and vision insurance

401(k) plan

Employee stock purchase plan

Paid time off

Flexible work schedules

Qualifications

• 1+ years of experience in a medical or healthcare environment.
• 1+ years experience in customer service or call center role.
• Proficiency in Microsoft Office.

Responsibilities

• Work directly with patients to explain available programs.
• Educate members on health and wellness programs.
• Document calls and take thorough notes.

Skills

Attention to detail

Customer service

Communication

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

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At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Pay rate $18.50-19.00 depending on experience. Candidate must live in Pacific or Mountain Time Zone in order to be considered.

Position Summary

We have a new and exciting opportunity working on our CVS Health Accordant Team! Everyone values good health. Accordant's care management programs bring members and their health care providers together to bridge the health care experience.

As an Outbound Enrollment Representative, you will work directly with our patients/members to understand their complex medical conditions and explain the available programs that will assist with their care and help improve their quality of life. In this role you will initiate interaction with members through outbound calls, educate the members on our health and wellness programs, and & encourage member to participate. This position will have a focus on continuous learning as our programs vary and you will need this to be able to articulate and educate members on the benefits of the programs. Successful candidates will also have a strong attention to detail as you will need to document the call while speaking to the member taking thorough notes.

This position includes helping patients with rare health conditions understand the specifics about the health benefit they are eligible for at no additional cost by communicating the features, advantages, and benefits of the program. Inside sales experience is preferred as the core purpose of this role is to encourage the member to agree to enrolling in a benefit program offered through their health insurance. This position often represents the first impression that the potential new member has of our organization and is critical to sustaining a high level of engagement.

This role requires at least 4-5 weeks of remote paid training.

This role is a full-time, permanent position. The regular shift would include Monday-Friday: Hawaii schedule of 8:00 – 5:00 (11:00 – 8:00 PST or 12:00 – 9:00 MST)

Performance is monitored and measured in accordance to established production goals.

We offer a comprehensive benefits package which includes medical, dental, vision insurance as well as a wide-ranging list of supplemental benefits and discount programs. In addition to sixteen paid days off for employees, we also offer ten paid holidays.

Required Qualifications

1+ years of experience in a medical or healthcare environment, Inside sales role or customer service/call center environment

1+ years experience using Microsoft Office: Word, Excel, and Outlook - must be able to toggle between multiple systems

Preferred Qualifications

Experience in the healthcare industry

Specialty pharmacy background

Experience in an inside sales role

Education

High School Diploma or GED required

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The Typical Pay Range For This Role Is

$18.50 - $38.82

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great Benefits For Great People

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
  
  

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 06/26/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitals and Health Care

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