Care Management Assistant

PeaceHealth; Ketchikan (AK); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Full medical/dental/vision coverage

403b retirement plan with employer contributions

Paid time off

Employer-paid life and disability insurance

Tuition reimbursement

Wellness benefits

Expanded EAP and mental health program

Job summary

An established industry player is looking for a Care Management Assistant to join their dedicated team. In this full-time role, you will be responsible for assisting with discharge arrangements in collaboration with healthcare professionals. Your contributions will ensure that operational functions are met efficiently and effectively. This position offers a supportive environment where your organizational and communication skills will shine. If you thrive in a fast-paced setting and are passionate about making a difference in patient care, this opportunity is perfect for you. Join a company that values the wellbeing of its caregivers and offers a comprehensive benefits package.

Qualifications

• 3+ years of administrative experience in a professional office environment.
• Excellent communication and problem-solving skills required.

Responsibilities

• Assist with discharge arrangements and documentation for care facility and home discharge.
• Support Care Management Team with daily operational functions and clerical duties.

Skills

Verbal Communication

Written Communication

Problem-Solving

Organization Skills

Analytical Skills

Flexibility

Office Equipment Management

Windows PC Applications

Education

High School Diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

CareConnect

Concur

Job description

PeaceHealth is seeking a Care Management Assistant for a Full Time, 1.00 FTE, Day position. The salary range for this job opening at PeaceHealth is $22.33 – $33.49. The hiring rate is dependent upon several factors, including but not limited to education, training, work experience, terms of any applicable collective bargaining agreement, seniority, etc.

Job Summary

Responsible for assistance with discharge arrangements for care facility and home discharge. Provides support to the Care Management Team to ensure that the day to day operational functions of the department are met in a timely manner. Assists with discharge arrangements for care facility and home discharge in collaboration with the RN Care Manager and/or Social Worker. Responsible for timely and appropriate documentation within the electronic medical records system.

Essential Functions

• Assists with arranging home health skilled services and durable medical equipment. Assists with post-discharge follow up appointments and arranging new PCP for un-doctored patients.
• Assists with issuing Medicare Important Message letters, confirming PCP and demographic and faxing hospital clinical updates to PCP and/or payors.
• Confirms outpatient therapy or post-hospital anticoagulation arrangements.
• Ensures that appropriate documentation is placed timely within CareConnect. Ensures documentation of discharge planning assistance interventions are placed in CareConnect.
• Greets visitors and health care personnel, screens visitors and telephone calls to determine urgency of contact and facilitates appropriate routing or referral.
• Performs clerical duties which may include front office support, scheduling assistance, management of daily assignments, and time keeping.
• Gathers/enters data, retrieves/creates reports as delegated, which may include Concur expense reporting.
• Performs other duties as assigned.

Qualifications

Education

• High School Diploma or equivalent (Required)

Experience

• Minimum of 3 years Required: Administrative experience in a professional office environment
• Preferred: Medical office experience
• Preferred: Formal business and/or administrative assistant training or experience

Skills

• Excellent verbal, written communication, and problem-solving skills. (Required)
• Strong organization and analytical skills. (Required)
• Ability to manage multiple priorities, projects and display flexibility in a fast paced and changing work environment. (Required)
• Ability to work with office equipment. (Required)
• Proficiency in Windows based PC applications (including Word, Excel, PowerPoint, and Outlook). (Required)

Working Conditions

Lifting

• Consistently operates computer and other office equipment.
• Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Sedentary work.

Environmental Conditions

• Predominantly operates in an office environment.

Mental/Visual

• Ability to communicate and exchange accurate information.
• The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.

PeaceHealth is committed to the overall wellbeing of our caregivers: physical, emotional, financial, social, and spiritual. We offer caregivers a competitive and comprehensive total rewards package. Some of the many benefits included in this package are full medical/dental/vision coverage; 403b retirement plan employer base and matching contributions; paid time off; employer-paid life and disability insurance with additional buyup coverage options; tuition and continuing education reimbursement; wellness benefits, and expanded EAP and mental health program.

For full consideration of your skills and abilities, please attach a current resume with your application. EEO Affirmative Action Employer/Vets/Disabled in accordance with applicable local, state or federal laws.