Care Management Assistant

humana; Florida; On-site; USD 38,000 - 46,000; Full time

Job summary

Humana seeks a Care Management Support Assistant to help administer care management and support assessment and evaluation of members’ needs. This role includes basic administrative tasks and will report to the Associate Operations Director.

Work is performed under supervision within established policies and guidelines, with focused responsibilities. The role emphasizes assisting with care and wellness resources and supporting member interactions, with two Apopka and three Clermont workdays in

Qualifications

• 2+ years of Microsoft Office experience with Word, Outlook and Excel.
• 1+ years of Administrative support experience in healthcare.
• Familiarity with care and well-being resources.

Responsibilities

• Contributes to administration of care management.
• Performs basic clerical/operational/customer support tasks under supervision.

Skills

Microsoft Office

Administrative support

Bilingual English/Spanish

Education

Associate's Degree

Tools

Microsoft Access

Job description

Become a part of our caring community

The Care Management Support Assistant contributes to administration of care management. Provide non-clinical support to the assessment and evaluation of members' needs and requirements. This support aims to achieve and maintain optimal wellness state. It does so by guiding members/families toward, and facilitating interaction with, resources appropriate for the care and wellbeing of members. The Care Management Support Assistant 1 performs basic administrative/clerical/operational/customer support/computational tasks. Typically work on routine and patterned assignments. You will report to the Associate Operations Director.

The Care Management Support Assistant's decisions are limited to defined parameters around work expectations, quality standards, priorities, and timing. The assistant works under close supervision and within established policies, and guidelines, with minimal opportunity for deviation.

Use your skills to make an impact

Required Qualifications

• 2 years of Microsoft Office experience with Word, Outlook, and Excel
• 1+ years of Administrative support experience in a healthcare industry
• Familiarity with care and well-being resources
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Preferred Qualifications

• Associate's Degree
• Demonstrated excellent customer service and communication skills
• Microsoft Access proficiency
• Bilingual English/Spanish

Work Hours: Monday to Friday 8AM-5PM

Location: You will work 2 days in Apopka and 3 days in Clermont

Alert:

Humana values personal identify protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from [e-mail] with instructions on how to add the information into your official application on Humana's secure website.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$38,000 - $45,800 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About Us

About CenterWell Senior Primary Care: CenterWell Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. Our unique care model focuses on personalized experiences, taking time to listen, learn and address the factors that impact patient well-being. Our integrated care teams, which include physicians, nurses, behavioral health specialists and more, spend up to 50 percent more time with patients, providing compassionate, personalized care that brings better health outcomes. We go beyond physical health by also addressing other factors that can impact a patient's well-being.

About CenterWell, a Humana company: CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high-quality healthcare that is accessible, comprehensive and, most of all, personalized. As the largest provider of senior-focused primary care, a leading provider of home healthcare and a leading integrated home delivery, specialty, hospice and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional and social wellness of our patients. CenterWell is part of Humana Inc. (NYSE: HUM). Learn more about what we offer at CenterWell.com.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability