Care Management Administrative Specialist

BRMS; Folsom (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

BRMS is seeking a Care Management Assistant to support Care Management Coordinators. You will handle high-volume calls, process faxes, and enter authorizations for review, while maintaining HIPAA confidentiality and providing broad clerical support.

The role emphasizes accuracy, meeting strict timelines, and collaboration across the department to ensure smooth operation of utilization reviews.

Qualifications

• High School diploma or GED required; 1–2 years administrative experience in medical/insurance fields.
• Strong written and verbal communication; ability to handle multiple deadlines.
• Knowledge of HIPAA confidentiality and privacy practices.

Responsibilities

• Answer a high volume of telephone calls.
• Receive, log and distribute mail; manage department email.
• Enter requests into the Medical Utilization Review system with accuracy.
• Provide general administrative support to the department.
• Maintain HIPAA confidentiality and adhere to internal policies.
• Work independently and with the team to meet deadlines.

Skills

Communication skills

Customer service

Organizational skills

Keyboarding

Microsoft Office

Medical terminology

Independent worker

Team collaboration

Education

High School diploma or GED

Tools

Microsoft Office Suite

Excel

Document scanning software

Windows-based systems

Job description

BRMS is seeking a Care Management Assistant to support Care Management Coordinators. You will handle high-volume calls, process faxes, and enter authorizations for review, while maintaining HIPAA confidentiality and providing broad clerical support.

The role emphasizes accuracy, meeting strict timelines, and collaboration across the department to ensure smooth operation of utilization reviews.