Care Gaps Navigator | Community Health Advocate

Tanner Health; Carrollton (GA); On-site; USD 40,000 - 52,000; Full time

Job summary

Tanner Health in Carrollton, GA seeks a Care Gaps Investigator within the TMP Quality and Training department to identify and close care gaps using EMR and payer portals.

Under supervision, you will schedule patients for preventive services and submit required documentation to ensure timely care. This role emphasizes accuracy, confidentiality, and excellent customer service while coordinating with data abstractors and Trainers.

Qualifications

• Must possess strong organization and time management skills.
• Must possess strong customer service skills.
• Knowledge of medical terminology and knowledge of electronic medical records preferred.
• Ability to read and write legibly.
• Proficient use of Word and Excel.
• Pleasant professional demeanor when dealing with the public with stressful and sensitive issues.
• Ability to maintain confidentiality of information.
• Proficient in basic computer skills.

Responsibilities

• Identify Care Gaps, schedule services, and submit documentation to close gaps.
• Utilize EMR and payer portals to locate and address missing preventive care for patients.

Skills

Organization

Time management

Detail orientation

Customer service

Medical terminology

EMR knowledge

Word

Excel

Education

Associate degree or 2 years of college

Job description

Tanner Health in Carrollton, GA seeks a Care Gaps Investigator within the TMP Quality and Training department to identify and close care gaps using EMR and payer portals.

Under supervision, you will schedule patients for preventive services and submit required documentation to ensure timely care. This role emphasizes accuracy, confidentiality, and excellent customer service while coordinating with data abstractors and Trainers.