Care Expert - Belgium (EN)

Portage Ventures GP Inc.; Indiana (PA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Generous equity packages

Flexible vacation policy

Comprehensive health insurance

Training opportunities

Personal coaching

Parental leave

Job summary

PARTECH PARTNERS is looking for a User Care Expert to provide exceptional service by assisting members with their requests via chat, email, and phone. The ideal candidate has at least 2 years of experience in customer support and is bilingual in English and Dutch or French. You will also contribute to internal projects aimed at improving our services and grow as you learn within a dynamic health partner environment. A flexible work setup and generous benefits are offered.

Qualifications

• 2+ years of experience in customer support, education, or communication.
• Bilingual English + Dutch or English + French mandatory.
• Enthusiasm for teamwork, learning, and teaching.

Responsibilities

• Answer members' requests through chat, email, and phone.
• Work on projects to improve processes and tools.
• Help grow and nurture the User Care team.

Skills

Customer support experience

Bilingual in English and Dutch or French

Empathetic mindset

Comfortable with technology

Passion for member care

Strong written communication

Job description

Location

Anywhere in Belgium; Anywhere in France

Employment Type

Full time

Department

Care

You. Better. With Alan.

Alan is building a vertically integrated health partner that unites insurance and smart healthcare delivery into one seamless system. Our vision is to make prevention the new norm of care for all.

Our mission: Help people live in good health to 100 while helping employers feel proud, turning health benefits from a cost centre into their most valuable investment.

By connecting all aspects of care (private, public, and direct to consumer) we create the most member-centric healthcare experience, reducing claims costs while generating new monetization opportunities.

We partner with tens of thousands of companies across France, Spain, Belgium, and Canada, serving over a million members.

How we work: our Leadership Principles

• Mission is the Boss — We think long-term and are methodical optimists who take risks, seeking our mission's success above all else.

• Distributed Ownership — Accountable enlightened despots: everyone owns their decisions and results.

• Radical Transparency — All information is accessible and written-first, so everyone can make the best decisions asynchronously.

• Always Growing — Direct, positive, and caring feedback, combined with self-growth ownership.

YOUR MISSION

Taking care of our clients is at the heart of our business. Our User Care Experts are on the frontline to answer our members (via chat, email and phone), solve their problems and offer an amazing customer experience.

• Helping our members — Your first mission will be to deal with our members' requests in a meaningful, delightful and timely manner. Your goal is to be transparent, accurate, clear and helpful to our members. After all, we are dealing with a crucial subject — their health — and we are committed to offering them exceptional service.

• Improving Alan — As a User Care Expert, you’ll also have the opportunity to work on projects next to answering our members. The focus of these projects depends on your interest and background. We expect you to help us implement better processes and tools, and to contribute to improving our product. This will involve analysing what you see, identifying areas for improvement and making suggestions on what we can do better.

• Grow and learn — At Alan, we are dedicated to learn as much as we can. It's not every day that you can join a fast-growing company, tackling an obsolete sector by putting the member at the heart of it all. You will become an expert in healthcare and insurance, and help new members of the great healthcare team.

• Pioneering — The care team today is still relatively small. However, we have bold ambitions and will grow quickly. You will be involved in building, nurturing and enhancing our care team on a daily basis.

JOIN THE CARE TEAM

You will be a good fit for the role if you:

• Have 2+ years of experience in: a customer-support role; or education; or communication

• Are bilingual English + Dutch OR English + French

• Have a passion for caring for members, and solving their problems

• Love written communication

• Are comfortable with computers and technology in general

• Have a very empathetic mindset

• Are motivated and entrepreneurial

• Have an enthusiasm for teamwork, learning and teaching

• Bonus points if you know how the Belgian healthcare system works — we will teach you if you don’t.

Everything else you know is a plus! We want our team to be made up of a diversity of experiences and backgrounds.

Good to know:

• For this opportunity, we are aiming to hire full time and within the A2-B1 level range.

• Insurance is a regulated profession and requires all agents in contact with the public to pass a basic insurance knowledge test within their first year of exercise (some exemptions apply). This exam is covered by Alan ; reach out to us to know more!

Perks & Benefits

At Alan, we believe that being in good health is a basic need, and it starts with our employees. This is why Alaners are provided with a stimulating environment and perks ensuring they are happy, efficient and spend only high-quality time with co-workers. Therefore, we offer:

• Fair rewards. Generous equity packages complement your base salary.

• Flexible Office. Amazing office space at our HQ in Paris, sponsored co-working hubs in Ghent Brussels or Antwerp or a full-remote experience with home office equipment sponsorship, we want you to live where you’re the happiest.

• All the tools you need. Top of the range equipment: MacBook Pro, keyboard, laptop stand, monitor, and Bose noise-canceling headphones.

• Flexible vacation policy and flexible working hours. Organize your time as you wish.

• Delightful healthcare insurance: Extremely comprehensive health insurance - 100% for you and your children, 90-100% for partners depending on your country (permanent contracts only).

• Transport. You can use your own inspiration based on the Green mobility budget (for Senior level Alaners)

• Learning & Training opportunities. A highly flexible Training policy, free books and budget to attend and speak at conferences if the opportunity arises.

• Personal growth through coaching. At Alan, coaching isn't just a perk -it's core to who we are. Every Alaner is paired with a dedicated coach from day one, who helps maximize their impact, nurture engagement, and navigate Alan's values to develop their full potential.

• Parental leave. Extended parental leave for all new parents.

Important note: we hire people, not roles.

If you're excited about this opportunity but don't check every box, we'd love to hear from you. Everyone, no matter how underrepresented, should feel free to apply as it can only bring learnings or success.

Remember, this is just a guide, not a checklist.

We'll be thrilled to receive your application!