Care Experience & Operations Lead

C002 Medical University Hospital Authority (MUHA); United States; On-site; USD 120,000 - 180,000; Full time

Job summary

The Manager of Care Experience and Operations at Medical University of South Carolina (MUSC Health) leads efforts to investigate and operationalize new initiatives that differentiate how patients and customers experience care across digital and in-person channels.

You will collaborate with cross-functional teams to implement relationship-centered solutions, monitor key metrics, and drive improvements that are safe, timely, and value-driven.

Qualifications

• Bachelor’s degree or equivalent education and/or relevant work experience.
• 8 years progressive work experience and 3 years management experience.

Responsibilities

• Lead care experience projects and collaborate with cross-functional teams to enhance patient journeys.
• Implement evidence-based healthcare practices that exceed expectations across the care continuum.
• Utilize data-driven evaluation processes to monitor KPIs and outcomes.
• Promote relationship-centered communication techniques across the organization.
• Develop and optimize clinical workflows in partnership with clinicians and staff.
• Travel up to 25% to support enterprise-wide initiatives.

Education

Bachelor’s degree or equivalent education and/or relevant work experience

Job description

The Manager of Care Experience and Operations at Medical University of South Carolina (MUSC Health) leads efforts to investigate and operationalize new initiatives that differentiate how patients and customers experience care across digital and in-person channels.

You will collaborate with cross-functional teams to implement relationship-centered solutions, monitor key metrics, and drive improvements that are safe, timely, and value-driven.