Care Experience Coordinator

The California State University; San Jose (CA); On-site; USD 50,856 - 72,629; Full time

Benefits offered by this job

Comprehensive benefits package worth 30-35% of base salary.

Job summary

The California State University in San Jose is seeking a Care Experience Coordinator to provide vital administrative and health education support. This role will be pivotal in ensuring a welcoming student experience within Health Services.

Responsibilities include scheduling appointments, managing student health records, and promoting wellness services. Candidates should be well-organized, possess strong interpersonal skills, and have a detailed understanding of confidentiality in health settings. A comprehensive benefits package is also offered.

Qualifications

• High school diploma or equivalent or a combination of education and experience which provides the required knowledge and abilities.
• At least two years of experience in a medical or behavioral health setting.

Responsibilities

• Provide administrative support to ensure a positive student experience.
• Assist students in accessing Health Services and Wellness Promotion.
• Maintain accurate and secure student health records.
• Educate students about policies and wellness services.

Skills

Ability to establish cooperative working relationships

Knowledge of software applications

Ability to troubleshoot office administration problems

Ability to maintain confidentiality

Ability to organize and coordinate work

Education

High school diploma or equivalent

Tools

Word processing software

PowerPoint

Excel

Job description

Job Summary

Reporting to the Director of Care Experience and Operations and receiving general work direction from the Care Experience Lead, the Care Experience Coordinator provides administrative, clinic, and health education support to ensure a welcoming and positive student experience. This role serves as a primary point of contact for students accessing Health Services, Counseling and Psychological Services, and Wellness & Health Promotion. The incumbent maintains confidential health information, coordinates patient access and scheduling, supports clinic operations, and assists with health education outreach efforts.

Key Responsibilities

• Greet and assist students in person and by phone, providing a welcoming and supportive experience
• Schedule appointments, manage check‑ins, and coordinate patient flow
• Maintain accurate and confidential student health records in electronic systems
• Enter and update data in the Electronic Health Record (EHR) and related databases
• Prepare documents, reports, and correspondence
• Manage provider schedules and support meetings and daily operations
• Process billing information, collect payments, and maintain related records
• Order and maintain office and clinic supplies
• Provide basic troubleshooting for office technology and report complex issues
• Provide students with health information, program guidance, and referrals
• Support outreach and health education efforts to promote wellness services
• Educate students about policies, procedures, and privacy rights
• Assist with tracking clinic activity, generating reports, and collecting patient feedback
• Support quality improvement efforts and special projects as assigned

Knowledge, Skills & Abilities

• Ability to establish and maintain cooperative working relationships within a diverse multicultural environment
• Ability to compose and appropriately format correspondence to student‑clients
• Knowledge of software applications such as word processing, PowerPoint, Excel, database management, and electronic record‑keeping
• Ability to prepare and deliver informational talks and lead group discussions with or without audio‑visual aids
• Ability to conduct interviews or focus groups to obtain data on campus community health habits and/or needs
• Ability to understand problems from a broader perspective, anticipate impact and adjust accordingly
• Ability to troubleshoot most office administration problems and respond to inquiries and requests related to the work area
• Ability to interpret and apply policies and procedures independently; consult and use judgment and discretion to act when precedents do not exist
• Ability to perform accurately in a detailed‑oriented environment
• Ability to proof accuracy of entered/recorded information and numbers (amount, time, codes)
• Ability to organize, coordinate, and guide the work of others based on student‑patient needs
• Ability to effectively handle interpersonal interactions at all levels and highly sensitive interpersonal situations
• Ability to maintain confidentiality and appropriately handle sensitive communications with employees and external agencies
• General awareness of emerging technologies, including artificial intelligence (AI), and a willingness to develop skills in their appropriate, responsible, and ethical use in a higher education environment, consistent with institutional policies and practices

Required Qualifications

• High school diploma or equivalent or a combination of education and experience which provides the required knowledge and abilities

Preferred Qualifications

• At least two (2) years of experience as a patient care coordinator or similar in medical or behavioral health settings
• At least two (2) years of experience working in a higher education setting providing direct student service
• At least two (2) years of demonstrated experience working with highly confidential information
• Experience as a patient care coordinator or similar in an integrated health setting
• Experience providing customer service via phone, including call centers
• Demonstrated experience improving customer service metrics and experience

Compensation

Classification: Health Education Assistant

Anticipated Hiring Range: $5,555/month – $5,895/month (Step 11 – Step 14)

CSU Salary Range: $4,557/month – $6,508/month (Step 1 – Step 20)

San José State University offers employees a comprehensive benefits package typically worth 30‑35% of your base salary.

Equal Employment Opportunity Statement

San José State University is an equal opportunity employer. The university prohibits discrimination based on age, ancestry, caste, color, disability, ethnicity, gender, gender expression, gender identity, genetic information, marital status, medical condition, military status, nationality, race, religion, religious creed, sex, sexual orientation, sex stereotype, and veteran status. This policy applies to all San José State University students, faculty, and staff, as well as university programs and activities. Title IX of the Education Amendments of 1972 and certain other federal and state laws prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus). Reasonable accommodation is made for applicants with disabilities who self‑disclose. San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.