Care Enrichment Coordinator

001 University of Rochester; City of Rochester (NY); On-site; USD 25,000 - 34,000; Full time

Job summary

The University of Rochester invites applications for a Patient Engagement Specialist in Inpatient Psychiatry. You will work with an interdisciplinary team to engage patients, support safety, and assist with activities in the unit milieu during a 2:00pm–10:30pm shift.

Requirements include an Associate's degree in a human service field and at least 2 years in human services; experience in psychiatric crisis settings is preferred. Bilingual abilities are a plus.

Qualifications

• Associate's degree in a human service related field.
• 2 years of experience in human services or equivalent.
• Experience in psychiatric crisis or emergency setting preferred.

Responsibilities

• Engage patients by listening, building rapport, and trust in the patient milieu.
• Communicate what to expect to help mitigate frustrations in inpatient care.
• Support patients with activities and items needed in the milieu.
• Monitor interactions and assist with de-escalation using CPI techniques.
• Identify early signs of escalating behavior to reduce restraints.
• Facilitate completion of surveys and participate in quality improvement.
• Participate in staff development, orientation, and training.

Skills

Flexible schedule

Effective communication

Empathy toward patients

Education

Associate's degree in a human service related field

Job description

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Location (Full Address): 601 Elmwood Ave, Rochester, New York, United States of America, 14642

Opening: Worker Subtype: Regular Time Type: Full time Scheduled Weekly Hours: 40 Department: 500133 Psychiatry SMH Crisis Work Shift: UR - Day (United States of America) Range: UR URCA 203 H Compensation Range: $18.33 - $24.75 The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

Responsibilities:

With some latitude, the Patient Engagement Specialist position works in the Inpatient Psychiatry clinical setting in collaboration with an interdisciplinary clinical team to facilitate patient engagement, encourage safety, and provide support to patients in the milieu setting. The focus of this position is to provide services that engage and support patients during their stay in the inpatient psychiatry units. Participates in unit-based research and quality improvement, involving data collection and documentation of patient services.

ESSENTIAL FUNCTIONS

• Engage patients by actively listening, building rapport, and trust with active presence in the patient milieu.
• Effectively communicates with patients, providing information on what to expect while staying in an inpatient unit to facilitate mitigation of frustrations.
• Navigates complex and emotional patient expressions by processing and utilizing activities to develop rapport, such as games, TV, coloring, etc., with patients in the milieu.
• Gathering non‑nursing items for patients (food, drinks, scrubs, socks, hygiene items, etc.).
• Collaborates with the interdisciplinary team by monitoring patient interactions in the milieu and facilitating verbal de‑escalation through utilization of CPI techniques.
• Utilizes effective communication with nursing staff and PSOs by identifying potential risks and early signs of escalating patient behaviors (e.g., agitation, confusion, anxiety) so that interventions can be offered sooner in effort to reduce the use of restraint/seclusion.
• Facilitates patient completion of the PIX Inpatient Experience Survey as well as other quality improvement efforts on the units.
• Participates in ongoing staff development programs, workshops and seminars.
• Implements orientation and training for staff development, including the orientation and training of new Patient Engagement Specialists.
• Models ICARE Values, supports diversity and inclusion strategies and approaches that reduce stigma, engages patients, and promote patient‑driven decision making.
• Other duties as assigned.

SCHEDULE:

2:00pm-10:30pm

MINIMUM EDUCATION & EXPERIENCE

• Associate's degree in a human service related field
• 2 years of experience in human services, Experience in a psychiatric crisis or emergency setting (preferred) or equivalent combination of education and experience

KNOWLEDGE, SKILLS AND ABILITIES

• Availability to work a flexible work schedule including evenings and weekends, effective communication and teaching skills, and the ability to empathize with patients, families and/or support systems.
• Ability to speak Spanish, Vietnamese or be fluent in American Sign Language (preferred)

The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.

Located in western New York, Rochester is our namesake and our home. One of the world’s leading research universities, Rochester has a long tradition of breaking boundaries—always pushing and questioning, learning and unlearning. We transform ideas into enterprises that create value and make the world ever better. If you’re looking for a career in higher education or health care, the University of Rochester may offer the perfect opportunity for your background and goals. At the University of Rochester, we are committed to fostering, cultivating, and preserving an inclusive and welcoming culture and are united by a strong commitment to be ever better—Meliora. It is an ideal that informs our shared mission to ensure all members of our community feel safe, respected, included, and valued.