Care Engagement Specialist I.

Pyramid Consulting, Inc; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

Pyramid Consulting, Inc is looking for a Care Engagement Specialist I for a 2+ month remote contract. This role focuses on improving experiences for Medicare members by providing essential support services. The ideal candidate will possess strong communication skills and a background in healthcare.

Benefits

Health Insurance (medical, dental, vision)

401(k) plan

Paid sick leave

Qualifications

• Call center experience required.
• Proficient with Microsoft 365 and other software programs.
• Good time management skills as this is a remote position.

Responsibilities

• Provide concierge service to improve Medicare member experience.
• Aim to meet metric goals for appointments and audits.
• Conduct annual HRAs and assess care gaps.

Skills

Call center

Microsoft Office

Medical (Medicaid/Medicare)

Good communication

Time management

Bilingual

Education

High school diploma plus work experience

Tools

Microsoft 365

Job description

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Pyramid Consulting, Inc provided pay range

This range is provided by Pyramid Consulting, Inc. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$22.50/hr - $23.00/hr

Immediate need for a talented Care Engagement Specialist I. This is a 02+ months contract opportunity with long-term potential and is located in U.S(Remote). Please review the job description below and contact me ASAP if you are interested.

Job ID: 25-75637

Pay Range: $22.50 - $23/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

• Shift (Start/End Time): Prefer Central Time Zone 8:30-5:00 Overtime not required
• The Care Engagement Specialists provide a concierge service to our most vulnerable Medicare members to improve member experience, close care gaps, complete annual HRAs, increase member retention, remove social determinants of health and improve health outcomes.
• The monthly metric goals are Conversions-the number of appts made during a successful call: 20% meets expectation-30% exceeds expectation
• Quality Audits: 92% or better per audit
• Call volume: 1000 or better
• HRAs Completed: 68 or better
• Care Gap Assessments Completed: 200 or better
• Adherence to schedule: 90% or better
• Consistent engagement as a WFH employee as seen in the Cloud Dialer Power BI report.
• Client’s required training, role specific training and meet the team.

Key Requirements and Technology Experience:

• Key skills; Call center, Microsoft Office, Medical(Medicaid/Medicare).
• Proficient with Microsoft 365 and other software programs.
• Good communication and documentation skills with members facing medical needs.
• Good time management skills as this is a remote position.
• Bilingual is a plus.
• Call center experience
• Medical background
• High school plus work experience.

Our client is a leading Healthcare Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Contract

Job function

• Job function

  Health Care Provider

• Industries

  Hospitals and Health Care

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