Care Coordinator (Veterans Services)

BestCare Treatment Services Inc; Madras (OR); On-site; USD 52,000 - 68,000; Full time

Job summary

BestCare Treatment Services Inc. is seeking a Veterans Care Coordinator/Navigator to support Jefferson County veterans in behavioral health services within CMHP-CCBHC. The role involves case management, crisis support linkage, and guiding clients to medical and community resources.

Responsibilities include direct veteran interactions, transportation support, and cross-team collaboration with clinicians and prevention teams to improve access to care and recovery activities.

Qualifications

• High School diploma or equivalent; bachelor’s degree or 5 years of relevant experience in the behavioral health field.
• Familiarity with veterans/services as well as mental illness and substance abusing populations.
• If in recovery from mental illness and/or substance abuse, must be able to demonstrate continuous sobriety under non-residential, independent living conditions for the immediate past two years.

Responsibilities

• Direct interactions with veterans engaged in behavioral services at the Jefferson County CMHP-CCBHC.
• Provide transportation to counseling/treatment appointments when appropriate and approved.
• Help veterans connect with medical services and OHP Assisters.
• Refer and assist with accessing varied services (food banks, primary care, education, etc.).
• Collaborate with clinical teams and prevention-health education for veterans suicide prevention strategies.

Education

High School diploma or equivalent

Bachelor’s degree or 5 years of relevant experience in the behavioral health field

CADC-I or QMHA-I certification

Job description

Description

The Veterans Care Coordinator/Navigator will provide care coordination/patient navigation services to Jefferson County veterans who are engaged in behavioral health services at the Jefferson County Community Mental Health Program (CMHP) – CCBHC/Certified Community Behavioral Health Clinic.

Duties

• Veterans Care Coordinator/Navigator duties will largely consist of the following (not be limited to):
• Direct interactions with veterans who are open in behavioral services at the Jefferson County CMHP-CCBHC.
• Telephone contacts, which include veterans in CMHP-CCBHC services, who need support, may be struggling and may need crisis mental health services and/or rapid access to SUD assessment, detox, and treatment services. Also, doing reminder calls to veterans who are scheduled for assessments, groups, individual sessions, medication management appointments, and other BestCare services in Jefferson County.
• Transportation: taking clients to some counseling/treatment appointments, when appropriate and if approved by supervisor.
• Helping veterans in behavioral health services connect with medical services, including primary care, and helping them connect with OHP Assisters when indicated.
• Referrals to and assistance with accessing various services, when appropriate (i.e. Food Bank, LINC, primary care/medical services, community college, parenting, etc.). Case management services, including documentation.
• Helping clients develop and connect to community-based pro-social or wellness-oriented recovery activities and veterans’ activities.
• Being part of a CCBHC-CMHP behavioral health treatment team and working closely with clinicians, medical practitioners, and peer support.
• Connecting with the CCBHC-CMHP Prevention-Health Education Team to work on veterans’ suicide prevention strategies, initiatives, and community trainings.
• Other duties as assigned by the Program Director or Mental Health-Adult Team Program Manager.

ORGANIZATIONAL RESPONSIBILITIES

• Models BestCare’s mission, vision, and values, promoting integrity, compassion, and collaboration;
• Supports the organization’s commitment to equity, respect, and inclusion, fostering an environment of open-mindedness, cultural awareness and respect for all individuals;
• Aligns department goals with organizational strategic initiatives;
• Complies with Code of Conduct, Business Ethics, Employee Handbook, and all relevant policies and OARs;
• Maintains professionalism, confidentiality, and compliance with HIPAA, 42 CFR, and Oregon statutes;
• Completes assigned training timely and satisfactorily, and attends other seminars, training, and educational opportunities to develop professional skills and abilities;
• Ensures that any required certifications and/or licenses are kept current and renewed timely;
• Works independently and collaboratively as a positive member of the BestCare team;
• Performs other organizational duties as assigned.

Requirements

QUALIFICATIONS

EDUCATION AND/OR EXPERIENCE REQUIREMENTS

• 1. High School diploma or equivalent; bachelor’s degree or 5 years of relevant experience in the behavioral health field.
• 2. Familiarity with veterans/services as well as mental illness and substance abusing populations.
• 3. If in recovery from mental illness and/or substance abuse, must be able to demonstrate continuous sobriety under non-residential, independent living conditions for the immediate past two years.

LICENSES AND CERTIFICATIONS

• CADC-I or QMHA-I certification required or

Eligibility to register within 1 week of hiring to obtain QMHA-I within 6 months or CADC-I within 1 year

• Must maintain a valid Oregon Driver License or ability to obtain one upon hire and be insurable under the organization’s auto liability coverage policy (minimum 21 years of age and with no Type A violations in the past 3 years, or three (3) or more Type B violations) and must have a reliable vehicle with adequate insurance to travel as needed.

PREFERRED

• Associate’s degree in a behavioral health field
• Bilingual in English/Spanish a plus