Care Coordinator Trinsic

UCHealth; Aurora (CO); Hybrid; USD 25,000 - 38,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off (PTO)

Tuition assistance

Job summary

UCHealth in Aurora, CO is seeking a patient outreach coordinator to support care management through outreach, scheduling, referrals, and transitions of care. This full‑time role offers a hybrid schedule with about 50% remote work and 50% onsite.

You will collaborate with care teams to close care gaps, connect patients with community resources, and resolve access barriers, requiring clear communication, organization, and the ability to work in a fast-paced healthcare environment.

Qualifications

• High School diploma or GED.
• Preferred: 1 year of relevant experience.
• Preferred: Customer service, medical terminology, or care coordination experience.
• Preferred: 1-2 years' experience in healthcare, care coordination, patient navigation, medical office operations, population health, health plan operations
• Preferred: Experience assisting patients with scheduling, referrals, healthcare navigation, community resources, and barriers to accessing care
• Preferred: Experience conducting patient outreach by telephone, electronic communication to support engagement and completion of healthcare needs
• Preferred: Experience supporting care management, population health, chronic disease, preventative care, or quality improvement programs
• Preferred: Healthcare/Medical terminology

Responsibilities

• Coordinate patient outreach, appointments, referrals, and transitions of care.
• Support care teams with care gap closure, preventive care, and value-based initiatives.
• Act as liaison between patients and clinics to resolve issues and improve access to care.
• Connect patients with community resources to address socioeconomic barriers.
• Within scope of job, requires critical thinking skills, decisive judgement and the ability to work with minimal supervision.

Education

High School diploma or GED

Job description

Description

Location

UCHealth Aurora, CO

Department

CIN Co JV Administration

Work Schedule

Full Time, 0.00 hours per pay period (2 weeks)

Shift

Days

Pay

$18.40 - $27.60 / hour. Pay is dependent on applicant's relevant experience

This is a hybrid position - approximately 50% remote and 50% onsite as work dictates.

Summary

Supports comprehensive patient care management through outreach, care gap closure, resource coordination, scheduling, and patient support services.

Responsibilities

Coordinate patient outreach, appointments, referrals, and transitions of care.

Support care teams with care gap closure, preventive care, and value-based initiatives.

Act as liaison between patients and clinics to resolve issues and improve access to care.

Connect patients with community resources to address socioeconomic barriers.

Within scope of job, requires critical thinking skills, decisive judgement and the ability to work with minimal supervision. Must be able to work in a fast-paced environment and take appropriate action.

Requirements

• High School diploma or GED.
• Preferred: 1 year of relevant experience.
• Preferred: Customer service, medical terminology, or care coordination experience.
• Preferred: 1-2 years' experience in healthcare, care coordination, patient navigation, medical office operations, population health, health plan operations
• Preferred: Experience assisting patients with scheduling, referrals, healthcare navigation, community resources, and barriers to accessing care
• Preferred: Experience conducting patient outreach by telephone, electronic communication to support engagement and completion of healthcare needs
• Preferred: Experience supporting care management, population health, chronic disease, preventative care, or quality improvement programs
• Preferred: Healthcare/Medical terminology

Employees are our number one asset.

UCHealth promotes a culture that invests in professional success and personal well-being through a comprehensive total rewards program. *

Recognition

• Performance bonus: UCHealth offers a 3-Year Incentive Bonus to recognize employee contributions to our success in quality, patient experience, organizational growth, financial goals and tenure. The bonus accumulates annually each October and is paid out in October during the third year of employment.
• Performance-based pay increase: The Annual Merit Pay Increase recognizes work performance that meets or consistently exceeds performance standards documented through UCHealth's established evaluation process and accounts for increased experience, skills and cost of living.
• Market reviews: All UCHealth positions are reviewed annually to ensure UCHealth base pay aligns with market standards. Base pay rates are adjusted as needed to stay market competitive.

Health and well-being

• Medical, dental and vision coverage.
• Access to 24/7 mental health and well-being support for employees and dependents.
• Discounted gym memberships and fitness resources.
• Free Care.com membership.
• Voluntary benefits such as accident insurance, critical illness insurance, group legal plan, identity theft protection, pet insurance, auto and home insurance, and employee discount programs.
• Time away from work: Paid time off (PTO), paid family and medical leave (inclusive of Colorado FAMLI), leaves of absence.
• Employer-provided basic life and accidental death and dismemberment coverage with buy-up coverage options.
• Employer-provided short-term disability and long-term disability with a buy-up coverage option.

Retirement and savings

• 403(b) plan with employer matching contribution.
• Additional 457(b) plan may be available.
• Flexible spending accounts for health care and dependent day care; health savings account available when enrolled in high-deductible (HD) medical plan.

Education and career growth

• UCHealth provides access to academic degrees and certificate programs to promote professional and personal growth.
  • Up to 100% of tuition, books and fees paid for by UCHealth for specific educational degrees.
  • Other programs may qualify for up to $10,000/year pre-paid by UCHealth or up to $5,250/year in the form of tuition reimbursement.
• Access to LinkedIn Learning, which offers thousands of virtual courses and seminars, and internal professional development opportunities.
• Employees have access to free assistance navigating the Public Service Loan Forgiveness program and submitting their federal student loans for forgiveness.
• Eligibility for some programs is based on an employee's scheduled work hours.

We improve lives. In big ways through learning, healing, and discovery. In small, personal ways through human connection. But in all ways, we improve lives.

UCHealth always welcomes talent. This position will be open for a minimum of three days and until a top applicant is identified.

UCHealth recognizes and appreciates the rich array of talents and perspectives that equal employment and diversity can offer our institution. As an equal opportunity employer, UCHealth is committed to making all employment decisions based on valid requirements. No applicant shall be discriminated against in any terms, conditions or privileges of employment or otherwise be discriminated against because of the individual's race, color, national origin, language, culture, ethnicity, age, religion, sex, disability, sexual orientation, gender, veteran status, socioeconomic status, or any other characteristic prohibited by federal, state, or local law. UCHealth does not discriminate against any qualified applicant with a disability as defined under the Americans with Disabilities Act and will make reasonable accommodations, when the do not impose an undue hardship on the organization.

Who We Are (uchealth.org)