Care Coordinator - RITH

Medibank Private Limited; Washington (District of Columbia); Remote; USD 70,000 - 90,000; Full time

Job summary

A leading healthcare organization is seeking experienced Registered Nurses to join their Clinical Programs team as Care Coordinators. This remote role involves supporting patients through phone assessments, care planning, and coordination of in-home services, ensuring comprehensive patient-centered care. Ideal candidates will possess strong communication skills and experience in care coordination, with a focus on achieving positive patient outcomes.

Benefits

Subsidised health insurance

Discounts on pet, car, and travel insurance

Access to health and wellbeing services

Qualifications

• At least 2 years’ experience as a Registered Nurse in an acute setting.
• Experience in care coordination or phone-based roles is advantageous.

Responsibilities

• Conducting initial phone assessments, care planning, and goal setting.
• Coordinating in-home services to support patient rehabilitation.
• Monitoring patient progress and updating care plans.

Skills

Communication

Customer Service

Clinical Reasoning

Education

Registered Nurse with unrestricted AHPRA registration

Tools

Electronic Medical Records

Job description

Job Opportunity: Registered Nurse Care Coordinator

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At Medibank, we’ve recently unified our health services under one brand – Amplar Health.

With over 1000 employees, including nurses, GPs, and other allied health professionals, our focus is on improving healthcare experiences and championing greater access, choice, and control for people in Australia managing their health.

The Opportunity

We are seeking experienced Registered Nurses to join our Clinical Programs team as Care Coordinators supporting the RITH program that Amplar Health delivers to patients in their homes.

This is a phone-based role where you will be trained in all aspects of the RITH program to support participating patients and community nurses.

Using your clinical skills, you will ensure a comprehensive, patient-centered management plan by:

• Conducting initial phone assessments, care planning, and goal setting.
• Coordinating in-home services to support patient rehabilitation and recovery.
• Monitoring patient progress and updating care plans as needed.
• Building and maintaining effective stakeholder relationships, including primary and secondary care organizations and support teams.
• Liaising with healthcare professionals and specialists.
• Providing telephone support, education, and advice.

This is a full-time, permanent position primarily working Monday to Friday (8:30 am - 5:00 pm WA time), with occasional weekend shifts. It is a fully remote role, suitable for candidates based in WA with a strong understanding of the WA healthcare system and services.

About You

You are an outstanding communicator, comfortable liaising with people via phone (inbound and outbound), with strong people skills essential for success. Ideally, you have experience supporting post-op patients and managing post-surgical complications. You are empathetic, observant, attentive, trustworthy, and committed to patient safety and comfort. Client and goal-focused, you are driven to achieve positive outcomes. Additionally, you will have:

• At least 2 years’ experience as a Registered Nurse with unrestricted AHPRA registration, preferably in an acute setting.
• Experience in care coordination or phone-based roles is advantageous.
• Strong customer service and relationship management skills.
• Excellent clinical reasoning abilities.
• Capacity to work in a fast-paced environment.
• Proficiency with computer systems for accurate data entry into electronic medical records.
• A reliable internet connection.

Our vision is to be the healthiest workplace in Australia by 2030, offering the best perks and benefits to support your health, including:

• Subsidised Medibank/ahmhealth insurance and discounts on pet, car, and travel insurance.
• Feel Good Health Hub – a digital platform providing access to health and wellbeing services.

Learn more about Amplar Health at https://amplarhealth.com.au

Inclusion and Accessibility

We believe in everyone's potential and strive for inclusivity. We encourage applications from all backgrounds, including Aboriginal and Torres Strait Islander candidates, individuals with disabilities, and LGBTQIA+ community members, including transgender and gender-diverse applicants.

For adjustments or alternative formats during recruitment, contact us at [e-mail]. Learn more about our diversity and inclusion efforts at https://careers.medibank.com.au/culture/diversity-inclusion/.

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