Care Coordinator-Remote/Hybrid

Center for Primary Care, P.C.; Augusta (GA); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Center for Primary Care is seeking a Care Coordinator to support chronic care management across CPC locations. This role requires traveling to Martinez, GA for on-site training, then hybrid/remote work with monthly in-person meetings and bi-monthly travel to CPC offices.

You will conduct patient outreach, monitor health status, coordinate care with clinicians, maintain EMR documentation, and ensure HIPAA compliance.

Qualifications

• Education: High School graduate or GED required.
• Licensure/Certification: Registered MA, Certified MA, or current LPN required; Basic Life Support or ability to obtain within 6 months.
• Experience: 1-2 years of Medical Assistant or similar medical experience.

Responsibilities

• Coordinate and perform patient outreach and monitor health status.
• Review patient conditions and compliance with physician-directed care.
• Maintain accurate documentation in EMR and other databases.
• Provide effective communication between patients, medical staff, and providers.
• Assist in coordination of care with physicians, specialists, and insurance providers.
• Travel as required; on-site training at Martinez, GA, then hybrid/remote work.

Education

High School diploma or GED

LPN/MA certification

Tools

EMR software

Microsoft Office

Job description

• Location Remote - Augusta, GA, United States


• Job Category Clinical - CPC Corporate, CCM Coordinator


• Employee Type Full-Time Non-Exempt


• Required Degree High school


• Travel 25%


• Manage Others No

• Email [e-mail]

Center for Primary Care

Who we are:

For over 30 years the Center for Primary Care (CPC) has cared for families in the CSRA by providing patients with the most convenient, accessible, and personal healthcare available. Our mission is to improve the health and wellbeing of the families we serve by providing compassionate and high-quality care in a joyful setting. The physicians, healthcare professionals, and support team at our 10 practices, plus laboratory, imaging, and corporate locations work to transform our mission into action.

What our employees say:

At Center for Primary Care, we understand that the work environment is as important as the hard work you do. Center for Primary Care is Great Place to Work Certified

Learn more about CPC's culture and Great Place to Work Certification by clocking on the link below:

• Coverage that cares for body, mind, and spirit.


• Comprehensive benefits, including no charge medical, lab, and imaging visits at Center for Primary Care locations.


• A predictable work schedule that allows you to thrive both professionally and personally.


• Mental Health Support Services and Resources.


• Bonus Program.


• Retirement plan with generous, 100% vested employer match plus profit sharing.


• Paid Time Off including 6 weeks 100% Paid Parental Leave.


• Employee Discount Programs.

Key Responsibilities:

Required Travel: The Care Coordinator is required to complete 2-3 months of on-site training at the Corporate office located in Martinez, GA before transitioning to hybrid/remote. After required training is complete, the Care Coordinator must be able to travel to the Corporate office once a month for an in-person meeting. Additionally, the Care Coordinator will be required to travel to their assigned CPC office twice a month.

Essential Functions

The Care Coordinator works under the direct supervision of the Manager of Chronic Care with responsibility to the Director of Operations. The Coordinator conducts patient outreach and is responsible for monitoring patient health status, review patients' conditions and symptoms, evaluation of patients' compliance with physician directed care, and orchestrating seamless care for patients.

• Demonstrates, through behavior, Center for Primary Care's Mission Statement.


• Takes responsibility for providing exceptional customer service.


• Maintains patient confidentiality at all times' adheres to all HIPAA guidelines.


• Follows CPC guidelines, infection prevention practices, demonstrates appropriate use of PPE, performs hand washing according to polity, and follows safety and workplace incident procedures.


• Performs miscellaneous job-related duties as assigned.


• Provides an effective communication link between patients, medical staff, and other providers.


• Performs timely follow up calls and collects health information through patient outreach.


• Evaluates areas of concern, and assist patients with their health care needs, including medical record retrieval, psychosocial support, community resources, medication assistance, etc.


• Provides ongoing education and outreach to support patient's achievement of self-management.


• Coordinate and collaborates with medical staff involved in the care of the patient; ensuring all preventative health opportunities are discussed and conducted, as appropriate.


• Assist in coordination of care with primary care physicians, specialists, patients, insurance companies, and other providers in the community.


• Maintains accurate and complete documentation within the EMR, and other electronic databases.


• Meets with office staff monthly to provide updates.


• Reports information regarding quality improvement activities for any care gap closure.

This list is not meant to be restrictive, totally inclusive, or limited in employee assignment or responsibilities.

All essential functions must be performed. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential functions . The above information is intended to describe the general nature and level of work being performed by people assigned to this job. It is not intended to be an exhaustive list of responsibilities, duties and skills required of personnel so classified. Examples listed do not preclude the performance of other duties similar in nature or in level of complexity.

Requirements

Qualifications for Success:

Education, License/Certification, and Experience Requirements

Education: High School graduate or GED required.

Licensure/Certification: Registered MA, Certified MA, or current LPN required. Basic Life Support or be able to obtain within 6 months.

Experience: 1-2 years of Medical Assistant or similar medical experience.

• Strong working medical knowledge of the clinical needs and disease processes for the chronically ill population.


• Knowledge of general health care practices, office workflows, and medical terminology.


• Must have good verbal and written communication skills.


• Ability to work autonomously and be directly accountable for assignments.


• Strong computer and EMR skills.

Additional Job Details:

Work Setting: Remote/hybrid. This position may require limited travel throughout the business day.

Job Type: Full-Time

Schedule: Weekdays and a bility to work flexible and extended hours, as needed.

Compensation: Market competitive base pay, commensurate with education and experience.

Summary

Center for Primary Care is an equal opportunity employer and complies with federal, state, and local anti-discrimination laws, regulations, and ordinances.

Center for Primary Care is a Drug-Free Workplace employer.