Care Coordinator – Pathlight HOME

IMPOWERFL; Orlando (FL); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Medical, Dental and Vision Benefits

401(k) Retirement Plan

Generous PTO & Sick Time

Employee Assistance Program (EAP)

Employer-Paid Life & AD&D Insurance

Life Insurance (Supplemental Coverage)

Short-Term & Long-Term Disability

Critical Illness Insurance

Accident Insurance

Student Forgiveness Programs

Job summary

IMPOWER seeks a Care Coordinator for Pathlight HOME in Orlando to support behavioral health services. You will coordinate clinic visits, outpatient therapy, medications, referrals, and telehealth, serving as the primary contact for individuals served and collaborating with clinicians and partners to ensure timely access to care.

The role emphasizes coordinating appointments, maintaining records, and aiding with documentation, while supporting continuity of care in a fast-paced setting.

Qualifications

• Bachelor’s degree in a human services or related field required.
• At least 1 year of experience in a fast-paced medical office, behavioral health, psychiatric practice, or similar healthcare environment.
• Strong organizational, communication, judgment, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Knowledge of de-escalation techniques and professional boundaries.
• Comfortable using computers, Microsoft Office, electronic health records, and other technology.
• Bilingual skills are a plus.

Responsibilities

• Process referrals and establish new records in the electronic health record (EHR), ensuring required consents and documentation are completed.
• Coordinate in-person and telehealth appointments and provide technology assistance as needed.
• Track prescriptions, maintain pharmacy information, coordinate required documentation, and assist with prior authorizations.
• Verify insurance and funding eligibility and complete required grant-related documentation.
• Maintain accurate appointment, demographic, insurance, funding, and pharmacy information.
• Coordinate laboratory services, medical record requests, community referrals, and referrals to higher levels of care.
• Conduct Psychosocial Rehabilitation (PSR) groups for individuals in the Pathlight program in accordance with applicable program and Medicaid requirements.
• Assist with FAR assessments, track required assessment timeframes, and communicate with outpatient providers regarding reassessments.
• Collaborate with clinical staff and Pathlight Case Managers to identify and address barriers to care and connect individuals with appropriate services and community resources.

Skills

Organizational skills

Communication skills

Judgment

Problem-solving

Time management

De-escalation techniques

Professional boundaries

Tech literacy

Education

Bachelor’s degree in human services or related field

Tools

EHR systems

Microsoft Office

Healthcare software

Job description

Care Coordinator - Pathlight HOME

Employment Status: Full-Time / Non-Exempt

Pay: $18.03 per hour ($37,502.40 annually), with higher compensation based on experience and education.

About The Position

IMPOWER is seeking a Care Coordinator to support behavioral health services for individuals served through the Pathlight program. This on-site position plays an important role in helping individuals access and stay connected to care by coordinating clinic visits, outpatient therapy, medication needs, referrals, and telehealth services.

As a Care Coordinator, you’ll serve as a primary point of contact for individuals served and work closely with clinical providers, Pathlight Case Managers, Clinic Assistants, pharmacies, funding sources, and community partners to help ensure timely access to services and continuity of care.

Key Responsibilities

• Process referrals and establish new records in the electronic health record (EHR), ensuring required consents and documentation are completed
• Coordinate in-person and telehealth appointments and provide technology assistance as needed
• Track prescriptions, maintain pharmacy information, coordinate required documentation, and assist with prior authorizations
• Verify insurance and funding eligibility and complete required grant-related documentation
• Maintain accurate appointment, demographic, insurance, funding, and pharmacy information
• Coordinate laboratory services, medical record requests, community referrals, and referrals to higher levels of care
• Conduct Psychosocial Rehabilitation (PSR) groups for individuals in the Pathlight program in accordance with applicable program and Medicaid requirements
• Assist with FAR assessments, track required assessment timeframes, and communicate with outpatient providers regarding reassessments
• Collaborate with clinical staff and Pathlight Case Managers to identify and address barriers to care and connect individuals with appropriate services and community resources

Qualifications

• Bachelor’s degree in a human services or related field required
• Bilingual skills are a plus
• At least one year of experience in a fast-paced medical office, behavioral health, psychiatric practice, or similar healthcare environment
• Strong organizational, communication, judgment, and problem-solving skillsAbility to manage multiple priorities in a fast-paced environment
• Knowledge of de-escalation techniques and professional boundaries
• Comfortable using computers, Microsoft Office, electronic health records, and other technology
• Bilingual skills are a plus

Benefits

• Medical, Dental and Vision Benefits
• 401(k) Retirement Plan
• Generous PTO & Sick Time
• Employee Assistance Program (EAP)
• Employer-Paid Life & AD&D Insurance
• Supplemental Coverage including:
• Life Insurance
• Short-Term & Long-Term Disability
• Critical Illness
• Accident Insurance
• Student Forgiveness Programs

Pre-Employment Requirements

Employment is contingent upon successful completion of all applicable pre-employment requirements, which may include Level II background screening, local law enforcement checks, drug screening, verification of education and credentials, and E-Verify and drug screening.

Equal Employment Opportunity

IMPOWER is an Equal Opportunity Employer and is committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, religion, sex, pregnancy, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law.

IMPOWER provides reasonable accommodations to qualified individuals with disabilities and applicants who require an accommodation during the application or hiring process, in accordance with applicable law.

Message From the Department of Children and Families

Please see the link to the new Care Provider Background Screening Clearinghouse Education and Awareness website.

https://info.flclearinghouse.com