Care Coordinator (Onsite)

Advocate Health; Charlotte (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

Advocate Health is seeking a detail-oriented Medical Administrative Assistant to support referrals, authorizations, and scheduling. The role requires coordinating with providers, understanding benefits, and ensuring seamless patient care.

Key duties include coordinating referrals, scheduling procedures, reviewing time allotments, and recording medical information. A high school diploma and computer skills are essential; Epic experience and CMS/insurance knowledge are preferred.

Qualifications

• High School Diploma or GED required.
• Certified Medical Assistant preferred.
• Epic experience required.
• Customer service experience required.
• Computer experience required.
• Thorough understanding of Insurance coverage and Medical Necessity policies preferred.

Responsibilities

• Complete referrals and coordinate with referring and receiving practices.
• Schedule surgical procedures, diagnostic testing with internal/ancillary providers.
• Review schedules for accuracy and proper time allocation.
• Scan Medical Records into patient charts.
• Other administrative tasks.
• Follow up on all referrals to ensure no care gaps.

Skills

Customer service

Epic experience

Insurance knowledge

Computer experience

Education

High School Diploma or GED

Certified Medical Assistant - preferred

Tools

Epic EHR

Job description

CMA preferred

Job Summary

Assists patients and providers with coordinating of referrals, obtaining authorizations and scheduling. This position is also responsible for understanding benefits coverage and ensures patient's care is coordinated.

Essential Functions

• Completes referrals for patients and coordinates with referring and receiving practices and/or departments.
• Coordinates and schedules surgical procedures, diagnostic testing, or other services within various departments with internal and ancillary providers.
• Reviews schedules and confirms schedules are accurate and time is properly allocated.
• Scan Medical Records into patient charts.
• Other administrative Tasks
• Follows up on all referrals to ensure no care gaps.

Physical Requirements

Must be able to sit for long periods of time and work in a fast-paced office environment. Should be able to bend and lift up to 10 lbs.

Education, Experience and Certifications

High School Diploma or GED required. Certified Medical Assistant - preferred. Computer experience required. Thorough understanding of Insurance coverage (FSC/Coverage/Plan types) and Medical Necessity policies preferred. Epic experience required. Customer service experience required.