Care Coordinator (Onsite)

Hugh Chatham Health; Charlotte (NC); On-site; USD 29,000 - 43,000; Full time

Benefits offered by this job

Paid Time Off

Health and welfare benefits

Flexible Spending Accounts

Retirement plans with employer match

Educational Assistance Program

Job summary

Advocate Health in Charlotte, NC, is seeking a Medical Administrative Specialist to coordinate referrals, obtain authorizations and schedule procedures, while ensuring coverage questions are resolved for patients and providers.

The role supports multiple departments, uses Epic, and requires attention to detail and strong customer service. A CMA preference is noted, and experience with insurance policies is valued.

Qualifications

• High School Diploma or GED required.
• Certified Medical Assistant preferred.
• Epic experience required.
• Strong computer and insurance coverage understanding; customer service skills.

Responsibilities

• Completes referrals for patients and coordinates with referring and receiving practices/departments.
• Coordinates and schedules surgical procedures, diagnostic testing, or other services with internal and ancillary providers.
• Reviews schedules and confirms accuracy and time allocation.
• Scans medical records into patient charts.
• Performs other administrative tasks.
• Follows up on referrals to ensure no care gaps.

Skills

Customer service

Insurance policy understanding

Communication

Education

High School Diploma or GED

Certified Medical Assistant - preferred

Tools

Epic

Job description

Department

37820 Carolinas Medical Center - Transplant: Heart Adult

Status

Full time

Benefits Eligible

Yes

Hours Per Week

40

Schedule Details/Additional Information

Weekdays

Pay Range

$20.80 - $31.20

CMA preferred

Job Summary

Assists patients and providers with coordinating of referrals, obtaining authorizations and scheduling. This position is also responsible for understanding benefits coverage and ensures patient's care is coordinated.

Essential Functions

• Completes referrals for patients and coordinates with referring and receiving practices and/or departments.
• Coordinates and schedules surgical procedures, diagnostic testing, or other services within various departments with internal and ancillary providers.
• Reviews schedules and confirms schedules are accurate and time is properly allocated.
• Scan Medical Records into patient charts.
• Other administrative Tasks
• Follows up on all referrals to ensure no care gaps.

Physical Requirements

Must be able to sit for long periods of time and work in a fast-paced office environment. Should be able to bend and lift up to 10 lbs.

Education, Experience And Certifications

High School Diploma or GED required. Certified Medical Assistant - preferred. Computer experience required. Thorough understanding of Insurance coverage (FSC/Coverage/Plan types) and Medical Necessity policies preferred. Epic experience required. Customer service experience required.

Our Commitment To You

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

Benefits And More

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.