Care Coordinator- NoHo

Spear Physical Therapy; New York (NY); On-site; USD 20,457 - 29,136; Full time

Benefits offered by this job

One Medical paid membership

401(K) Safe Harbor Match

Mental Health benefits

Company events

Job summary

A leading physical therapy clinic in New York is seeking a Care Coordinator to enhance patient care and service at their NoHo clinic. The ideal candidate will have customer service experience and strong communication skills. Responsibilities include welcoming patients, managing appointment flows, and ensuring an outstanding service experience. The clinic values team collaboration and offers competitive benefits, including health and wellness programs.

Qualifications

• Previous customer service experience required.
• Strong communication skills and ability to multi-task.
• Attention to detail and willingness to grow.

Responsibilities

• Support patient care and ensure a welcoming environment.
• Respond to phone calls and emails promptly.
• Guide patients through the out-of-network experience.

Skills

Customer service experience

Strong communication skills

Team-orientated

Attention to detail

Education

BA/BS degree preferred

Job description

3 days ago Be among the first 25 applicants

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Spear Physical Therapy provided pay range

This range is provided by Spear Physical Therapy. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$18.00/hr - $18.00/hr

Care Coordinator

Spear Physical and Occupational Therapy is seeking a qualified, passionate Care Coordinator to join the team at our NoHo clinic in Manhattan. Care Coordinators are responsible for supporting patient care by making our patients feel welcomed and valued whilst also controlling the flow of the appointment. Care Coordinators are expected to respond to all phone calls and emails within 2 hours and always within 24 hours. Care Coordinators will guide our patients through our out-of-network experience and greet all patients who enter the clinic with a smile. Care Coordinators are expected to execute 5-star customer service. Spear strives to foster a true community environment for both patients and team members; therefore, a collaborative spirit is valued to ensure everyone receives the care and support they need.

Qualifications

• Previous customer service experience
• Someone who is hospitable, welcoming, and team-orientated
• Strong communication skills and ability to multi-task
• A strong attention to detail and willingness to grow
• BA.BS degree preferred, not required

What We Offer

• We know that exceptional patient service can only be achieved when our team is well cared for
• We strive to create an environment that bolsters career growth while providing the flexibility and time necessary to simply be a human being. Further benefits include:
• One Medical paid membership. Learn more at onemedical.com/business
• Mental Health benefits that include paid time off and support services through Journey Live & employer sponsored EAP program
• Medical, Dental, Vision Benefits, Commuter FSA Plan
• 401(K) Safe Harbor Match: SPEAR will make a matching contribution equal to 100% of the first 3% of annual compensation, plus 50% of the next 2% of annual compensation. The total SPEAR matching contribution will not exceed 4% of your annual compensation
• Generous paid time including PTO, Floating Holidays, Company Holidays, Mental Health
• Commuter FSA Plans – pretax savings plans for travel to & from work
• Employee Perks: discounted rates for entertainment, travel, fitness, insurance plans, etc. Gym membership discounts with Blink & Crunch Fitness
• Company Events - Annual Summer Picnic and Holiday Awards Celebration

Physical Requirements

• Manual dexterity to manipulate office equipment and make written notations
• Ability to use computer keyboard 90% of each workday
• Hearing acuity to communicate over the telephone
• Visual acuity to read information on computer screen
• The ability to sit, stand, walk for extended periods of time
• Occasionally lift 10 pounds floor to waist

Seniority level

Not Applicable

Employment type

Full-time

Job function

Other

Industries

Software Development

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