Care Coordinator (Medical Receptionist/PSR)

Preferred Physical Therapy; Overland Park (KS); On-site; USD 19,000 - 28,000; Part time

Job summary

Confluent Health, LLC in Lenexa, KS seeks Care Coordinators to be the heartbeat of the clinic. You will greet patients, manage front desk operations, verify insurance, schedule visits, collect copays, and ensure HIPAA compliance in every interaction.

This fast-paced role requires calm multi-tasking, strong communication, and a patient-centered approach. Part-time, approximately 25 hours per week, Monday-Thursday mornings and Friday all day; in-person support with a welcoming tone sets the

Qualifications

• Greet patients with a welcoming, professional demeanor.
• Verify insurance and authorizations as needed.
• Schedule appointments and manage front desk flow.
• Collect copays and process payments accurately.
• Maintain patient privacy and HIPAA standards in all interactions.

Responsibilities

• Create a welcoming, professional first impression for patients, visitors, and referral sources
• Manage front desk operations including patient check-in, check-out, scheduling, insurance verification/authorization, and phone calls
• Review, schedule, and follow up on incoming referrals by gathering information, creating or updating patient records, and helping patients understand next steps
• Keep patient flow and schedules moving by confirming appointments, working waitlists, filling cancellations, and following up with patients who need future visits
• Collect copays, balances, and other patient payments accurately and professionally, including basic payment tracking or reconciliation when needed
• Protect patient privacy and uphold HIPAA standards in all front desk interactions and documentation

Skills

Front desk operations

HIPAA compliance

Communication

Multitasking

Customer service

Education

High School Diploma or GED

Tools

Electronic Medical Records

Scheduling Systems

Microsoft Excel

Phone & Email

Job description

Overview

• Pay Range: $17/HR
• Part Time: 25 Hours/Week (Monday-Thursday AM, Friday all day)
• Pay Range: $17/HR
• Part Time: 25 Hours/Week (Monday-Thursday AM, Friday all day)
• Location: Lenexa, Kansas 66214

At Confluent Health and our family of affiliated brands, Care Coordinators are the heartbeat of the clinic. They are the first voice a patient hears and the first face they see. You set the tone for the entire patient experience: organized, warm, and professional from the very first call through every visit. This is a fast-paced, multi-tasking role where no two days look the same, and where your ability to stay calm, follow through, and take ownership makes a direct impact on patients and the clinical team.

Responsibilities

• Create a welcoming, professional first impression for patients, visitors, and referral sources
• Manage front desk operations including patient check-in, check-out, scheduling, insurance verification/authorization, and phone calls
• Review, schedule, and follow up on incoming referrals by gathering information, creating or updating patient records, and helping patients understand next steps
• Keep patient flow and schedules moving by confirming appointments, working waitlists, filling cancellations, and following up with patients who need future visits
• Collect copays, balances, and other patient payments accurately and professionally, including basic payment tracking or reconciliation when needed
• Protect patient privacy and uphold HIPAA standards in all front desk interactions and documentation

Qualifications

• High School Diploma or GED
• Experience in a medical front desk, healthcare reception, physical therapy, chiropractic, dental,

Or Similar Clinical Office Setting Preferred But Not Required.

• Strong communication, organization, multitasking, and follow-up skills
• Comfort using computers, phones, scheduling systems, electronic medical records, email, and basic spreadsheets
• Ability to discuss payments, scheduling expectations, and basic insurance information with professionalism
• A calm, patient-centered approach with strong attention to detail and a willingness to help the team

About

Confluent Health, LLC and its affiliates are equal opportunity employers committed to building a diverse and inclusive workforce. We do not discriminate based on race, color, religion, sex, sexual orientation, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, national origin, marital status, age, disability, veteran status, or other applicable legally protected characteristics. If you need assistance or would like to request an accommodation due to a disability, please contact us at [e-mail].