Care Coordinator (Medical Receptionist/PSR)

Confluent Health; Leawood (KS); Hybride; USD 35 000 - 39 000; Plein temps

Avantages offerts par ce poste

Health insurance

Dental insurance

Vision insurance

Paid Time Off

Family Building and Parental Leave

401(k) with employer matching

Structured onboarding program

Growth opportunities

Collaborative culture

Résumé du poste

Advanced Physical Therapy in Leawood, KS is seeking a Full Time Front Desk Medical Receptionist to join our South Leawood team. You are the first voice and face patients encounter, setting a warm, professional tone throughout visits.

Responsibilities include front desk operations, scheduling, insurance verification, and patient payments. Previous customer-facing experience is helpful, but comprehensive training is provided to ensure success.

Qualifications

• High school diploma or GED is required.
• Experience in customer-facing roles is preferred.
• Ability to stay organized and detail-oriented in a fast-paced environment.
• Comfortable communicating on the phone with patients and staff.

Responsabilités

• Create a welcoming first impression for patients and visitors.
• Handle front desk operations including check-in/out, scheduling, and phone calls.
• Verify insurance and manage referrals as needed.
• Assist patients with payments and basic billing inquiries.
• Maintain patient privacy and HIPAA compliance.

Connaissances

Customer service

Multitasking

Phone communication

Attention to detail

Basic computer skills

Formation

High School Diploma or GED

Description du poste

Overview

Advanced Physical Therapy, a member of the Confluent Health family, is looking for a Full Time Front Desk Medical Receptionist to join our South Leawood team!

At Confluent Health and our family of affiliated brands, Care Coordinators are the heartbeat of the clinic. They are the first voice a patient hears and the first face they see. You set the tone for the entire patient experience: organized, warm, and professional from the very first call through every visit. This is a fast-paced, multi-tasking role where no two days look the same, and where your ability to stay calm, follow through, and take ownership makes a direct impact on patients and the clinical team.

Compensation: $17-$18.50/HR

Location: Leawood, Kansas 66209

What we offer:

• Health, Dental, and Vision Insurance
• Paid Time Off
• Family Building and Parental Leave Benefits
• 401(k) with employer matching up to 4%
• Structured onboarding with a 30/60/90-day development plan and ongoing support from clinic leadership
• Clear growth pathways; many of our front desk team members have advanced into clinic management, operations, and leadership roles
• A collaborative team culture where no one is left on an island; you'll have access to leadership and a built-in buddy system across clinic locations

Responsibilities

• Create a welcoming, professional first impression for patients, visitors, and referral sources
• Manage front desk operations including patient check-in, check-out, scheduling, insurance verification/authorization, and phone calls
• Review, schedule, and follow up on incoming referrals by gathering information, creating or updating patient records, and helping patients understand next steps
• Keep patient flow and schedules moving by confirming appointments, working waitlists, filling cancellations, and following up with patients who need future visits
• Collect copays, balances, and other patient payments accurately and professionally, including basic payment tracking or reconciliation when needed
• Protect patient privacy and uphold HIPAA standards in all front desk interactions and documentation

What We’re Looking For:

You don't need a healthcare background to be great in this role — but you do need to be someone who genuinely enjoys helping people, thrives in a busy environment, and takes ownership of your work. If you've worked in any customer-facing role and want to build a career in healthcare, we want to hear from you.

• High School Diploma or GED required
• 1+ year of experience in a customer-facing or patient-facing role, this could include retail, hospitality, call center, medical reception, or any setting where you regularly interacted with the public in person or over the phone
• Demonstrated ability to manage multiple tasks at once while staying organized and detail-oriented
• Comfortable and confident communicating on the phone, including handling upset or frustrated callers with patience and professionalism
• Basic computer proficiency: comfortable learning new systems, navigating scheduling software, sending emails, and working in spreadsheets
• No prior medical experience required — we provide comprehensive training including EMR navigation, insurance fundamentals, scheduling workflows, and phone etiquette

About

Confluent Health, LLC and its affiliates areequal opportunity employers committed to building a diverse and inclusive workforce. We do not discriminate based on race, color, religion, sex, sexual orientation, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, national origin,marital status,age, disability, veteran status, or other applicable legally protected characteristics.If you need assistance or would like to request an accommodation due to a disability, please contact us at [e-mail].