Care Coordinator (Medical Receptionist/PSR)

Confluent Health; Fort Collins (CO); Hybride; USD 23 000 - 25 000; Temps partiel

Avantages offerts par ce poste

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

401(k) with employer matching

Onboarding plan

Growth opportunities

Collaborative team culture

Résumé du poste

Colorado In Motion Physical Therapy is seeking a PRN Front Desk Medical Receptionist to join our Northern Colorado offices. You will be the first voice patients hear, welcoming them and guiding them through check-in, scheduling, and payments.

This fast-paced role requires professionalism, strong communication, and the ability to multi-task across EMR, scheduling systems, and phone support. PRN 20-40 hours weekly with shifts roughly 7am–6pm.

Qualifications

• High School Diploma or GED required or equivalent.
• Experience at a medical front desk or healthcare reception is preferred but not required.
• Strong communication, organization, multitasking, and follow-up skills.
• Comfort using computers, scheduling systems, EMR, email, and basic spreadsheets.
• Professionalism in discussing payments and scheduling with patients.

Responsabilités

• Create a welcoming, professional first impression for patients, visitors, and referral sources.
• Manage front desk operations including patient check-in/check-out, scheduling, insurance verification/authorization, and phone calls.
• Review, schedule, and follow up on referrals by gathering information and updating patient records.
• Keep patient flow moving by confirming appointments, managing waitlists, and handling cancellations.
• Collect copays, balances, and other payments accurately; track or reconcile when needed.
• Uphold HIPAA standards in all front desk interactions and documentation.

Connaissances

Communication

Organization

Multitasking

Follow-up

Detail-oriented

Formation

High School Diploma or GED

Outils

Scheduling software

Electronic Medical Records

Email

Spreadsheets

Description du poste

Overview

Colorado in Motion Physical Therapy, a member of the Confluent Health family, is looking for a PRN Front Desk Medical Receptionist to join our team!

• Pay:$17-$18/HR
• This is a float position for coverage at Northern CO offices
• PRN (20-40 Hours/week) Between Hours of ~7am-6pm

At Confluent Health and our family of affiliated brands, Care Coordinators are the heartbeat of the clinic. They are the first voice a patient hears and the first face they see. You set the tone for the entire patient experience: organized, warm, and professional from the very first call through every visit. This is a fast-paced, multi-tasking role where no two days look the same, and where your ability to stay calm, follow through, and take ownership makes a direct impact on patients and the clinical team.

What we offer:

• Health, Dental, and Vision Insurance
• Paid Time Off
• Family Building and Parental Leave Benefits
• 401(k) with employer matching up to 4%
• Structured onboarding with a 30/60/90-day development plan and ongoing support from clinic leadership
• Clear growth pathways; many of our front desk team members have advanced into clinic management, operations, and leadership roles
• A collaborative team culture where no one is left on an island; you'll have access to leadership and a built-in buddy system across clinic locations

Responsibilities

• Create a welcoming, professional first impression for patients, visitors, and referral sources
• Manage front desk operations including patient check-in, check-out, scheduling, insurance verification/authorization, and phone calls
• Review, schedule, and follow up on incoming referrals by gathering information, creating or updating patient records, and helping patients understand next steps
• Keep patient flow and schedules moving by confirming appointments, working waitlists, filling cancellations, and following up with patients who need future visits
• Collect copays, balances, and other patient payments accurately and professionally, including basic payment tracking or reconciliation when needed
• Protect patient privacy and uphold HIPAA standards in all front desk interactions and documentation

Qualifications

• High School Diploma or GED
• Experience in a medical front desk, healthcare reception, physical therapy, chiropractic, dental, or similar clinical office setting preferred but not required.
• Strong communication, organization, multitasking, and follow-up skills
• Comfort using computers, phones, scheduling systems, electronic medical records, email, and basic spreadsheets
• Ability to discuss payments, scheduling expectations, and basic insurance information with professionalism
• A calm, patient-centered approach with strong attention to detail and a willingness to help the team

About

Confluent Health, LLC and its affiliates are equal opportunity employers committed to building a diverse and inclusive workforce. We do not discriminate based on race, color, religion, sex, sexual orientation, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, national origin, marital status, age, disability, veteran status, or other applicable legally protected characteristics. If you need assistance or would like to request an accommodation due to a disability, please contact us at [e-mail].