Care Coordinator - LPN

Chronic Care Staffing LLC; Blacklick (OH); Remote; USD 60,000 - 80,000; Full time

Job summary

A healthcare services provider is seeking a Care Coordinator to manage chronic conditions by conducting monthly patient calls. This role requires a CMA/RMA certificate or LPN/RN license and proficiency with EHR systems. The Care Coordinator will educate patients about their health, promote adherence to care plans, and connect them with community resources to enhance their well-being. A HIPAA-compliant home office is essential for this position.

Qualifications

• Must have an unencumbered active CMA/RMA certificate or LPN/RN license.
• Active BLS certification is required.
• Excellent verbal and written communication skills.
• High proficiency with EHR systems is necessary.

Responsibilities

• Conduct monthly CCM calls to assess health status.
• Educate patients about chronic conditions.
• Promote adherence to care plans with patients.
• Connect patients with community resources.

Skills

Problem solving

Clinical reasoning

Critical thinking

Effective communication

Knowledge of CCM regulations

High proficiency in EHR systems

Education

CMA/RMA certificate or unencumbered active compact license LPN/RN

Active BLS certification

Tools

Google Suite

Atlas

Job description

The Care Coordinator is a trained professional that helps patients manage their chronic conditions by calling patients monthly. Monthly calls will include assessing current health status, educating patients about their chronic conditions, answering questions and acting as a resource between the patient and the provider, addressing any urgent patient needs, and following up on any changes in patient condition.

Job Duties & Responsibilities

• CCM monthly calls or verbal enrollments.
• Other services such as Health Risk Assessments, Transitional Care Management, Remote Patient Monitoring, etc.
• Communicate with patients and family members about their chronic conditions, medications, quality measures, barriers to care, and practice-specific requests.
• Communicate effectively with providers, staff, and other healthcare professionals.
• Promote adherence to a care plan developed in coordination with the patient, primary care provider, and family/caregiver(s).
• Increase patients\' ability for self-management and shared decision-making, and assist patients in reaching established goals.
• Connect patients to relevant community resources, with the goal of enhancing patient health and well-being, increasing patient satisfaction, and reducing healthcare costs
• Represent CCS in a caring and professional manner to providers and other healthcare professionals.
• Comply with organizational guidelines and healthcare laws and regulations, including CMS guidelines.
• Be flexible and a team player.
• Maintain expected call volume (see Call Expectations Policy).

Required Skills and Qualifications

• Unencumbered active CMA/RMA certificate or unencumbered active compact license LPN/RN.
• Active BLS certification
• Ability to plan and organize time effectively, work independently, and show good judgment.
• Excellent problem solving, clinical reasoning, and critical thinking skills.
• Ability to communicate effectively both verbally and in writing.
• Knowledge of CCM regulations and of CCM billing requirements.
• High proficiency in working within EHR systems.
• Operational knowledge of Google Suite, Atlas, and other required software.

Home Office

Care Coordinators must have a HIPAA-compliant workplace that is free of any distractions. The workplace must be in a room with a locked door to prevent accidental PHI disclosures. The home office must have high-speed internet and a CCS-approved computer with two monitors.

Physical Demand

Includes but is not limited to vision, hearing, repetitive motion, typing, and sedentary extended viewing of a work environment computer screen.

Reasonable accommodations may be made, with advanced notice, to enable individuals with disabilities to perform the essential functions and expectations of the position without compromising patient care.

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