Care Coordinator - Lake Forest

ROWI Teen & Parent Wellness Centers; Lake Forest (IL); On-site; USD 42,000 - 52,000; Full time

Job summary

ROWI Teen & Parent Wellness Centers seeks a Care Coordinator to manage coordination of care for all ROWI clients, including orientation, transportation, doctor visits, and scheduling. The role requires strong communication, teamwork, and adherence to professional standards.

The candidate should have a high school diploma (Bachelor’s preferred), at least two years of driving experience, and one year of experience with youth in a therapeutic setting.

Qualifications

• Minimum high school diploma; bachelor’s degree preferred.
• At least 2 years of driving experience.
• Minimum 1 year working with kids in a therapeutic setting.
• Experience with junior high or high school students preferred.
• Ability to communicate with people from diverse backgrounds.
• Strong written and verbal communication; tact and professionalism.

Responsibilities

• Coordinate individualized care including orientation, transportation, doctor visits, and scheduling.
• Ensure programs and services are delivered to a high standard with quality client care.
• Supervise clients and ensure attendance at designated groups.
• Facilitate assigned groups and activities as directed by management.
• Conduct client orientation on admission and perform required assessments.
• Maintain compliance with Joint Commission Standards and document shift reports.
• Coordinate transportation and drive clients as needed; document in EMR.
• Submit and document all activities in EMR within 24 hours.
• Assist with facility cleanliness and daily lunch coordination.
• Maintain confidentiality and professional boundaries; collaborate with interdisciplinary team.

Skills

Interpersonal skills

Written & verbal communication

Time management

Basic computer skills

Boundary setting

Team collaboration

Education

High school diploma

Bachelor’s degree preferred

Tools

EMR documentation

MS Office

Job description

Position Summary:
Under the supervision of the Program Director the Care Coordinator is responsible for anything related to the coordination of care for all ROWI clients. The Care Coordinator will coordinate individualized service including orientation, transportation, doctor visits, and schedule.

Duties and Responsibilities:

• Ensures programs and services are implemented at the highest standards and clients receive the highest level of care.
• Responsible for client supervision and ensuring they attend designated groups throughout programming.
• Facilitate assigned groups and activities as designated by the Facility Manager.
• Conduct client orientation for all admits on day of admission or assign to another staff if not available. Including UA screening, PHQ9 and other assessments as directed.
• Ensure compliance with Joint Commission Standards.
• Document shift reports and share pertinent information with the team.
• Coordinate the transportation schedule for all clients and drive clients as needed.
• Document all transportation and group activity in EMR.
• Administer and submit documentation in EMR for client Urine Analysis.
• Assist with facility cleanliness as needed.
• Responsible for coordinating client lunch daily.
• Serve as a role model to treatment staff, clients, employees, and guests through a positive, caring, and professional attitude.
• Maintain the confidential nature of clients and related activities.
• Comply with the dress code.
• Complete tasks in a timely and accurate manner.
• Attend designated staff and in-service meetings.
• Any additional duties as assigned by the management team.
• Ability to maintain clear boundaries with clients and staff, set limits and manage clients when in need of direct supervision. Maintains appropriate and professional interactions with clients and staff.
• All documentation in EMR must be submitted within 24 hours.

Other Related Skills and Abilities:

• Ability to manage time effectively.
• Ability to work with minimal supervision.
• Proficient in basic computer skills.
• Able to maintain clear boundaries with clients and staff.
• Engage in appropriate written and verbal communication with families and other professionals.
• Strong interpersonal and organizational skills.
• Excellent written and verbal communication skills.
• Work effectively within an interdisciplinary team environment.
• Ability to set priorities and handle multiple assignments.

Basic Education and Experience Required:

• The Care Coordinator will have a minimum of a high school diploma, Bachelor’s degree preferred.
• Minimum of two (2) years driving experience required.
• Minimum of 1-year working with kids in a therapeutic setting
• Experience with junior high or high school students is preferred.

Knowledge/Competencies:

• Must be able to communicate with people from all educational and cultural backgrounds.
• Must cope constructively with stressful situations.
• Must demonstrate tact, initiative, resourcefulness, professional manner, enthusiasm, and non-judgmental attitude.
• Documents clearly and efficiently.
• Must have strong written communication skills.
• Strong interpersonal and organizational skills.
• Excellent written and verbal communication skills.

Additional Requirements:

• Must have a valid driver’s license and eligibility for insurance with agency’s vehicles.
• Must have valid First-Aid & CPR Certification or be willing to obtain.