Care Coordinator - Inspir (UES)/Telehealth

Spear Physical Therapy; New York (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a forward-thinking company as a Care Coordinator, where your passion for customer service and patient care will shine. In this dynamic role, you'll be the welcoming face for patients, guiding them through their experience while ensuring top-notch service. With a focus on teamwork and collaboration, you'll thrive in an environment that values your contributions. Enjoy a range of benefits designed to support your well-being and career growth, from flexible schedules to comprehensive health plans. If you're ready to make an impact and grow with a leader in outpatient therapy, this opportunity is for you!

Benefits

Medical, Dental, Vision Benefits

401(K) Safe Harbor Match

Generous Paid Time Off

Employee Perks for Entertainment and Fitness

Company Events

Qualifications

• Previous customer service experience is essential.
• Strong communication skills and ability to multi-task.

Responsibilities

• Support patient care and manage appointment flow.
• Respond to phone calls and emails promptly.

Skills

Customer Service

Communication Skills

Attention to Detail

Multi-tasking

Education

BA/BS Degree

Job description

Care Coordinator - Inspir (UES)/Telehealth

Care Coordinator - Inspir (UES)/Telehealth

2 weeks ago Be among the first 25 applicants

Spear Physical Therapy provided pay range

This range is provided by Spear Physical Therapy. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$18.00/hr - $18.00/hr

Spear Physical and Occupational Therapy is seeking a qualified, passionate Care Coordinator to join the team at our Inspir location in the Upper East Side.

Care Coordinators are responsible for supporting patient care by making our patients feel welcomed and valued whilst also controlling the flow of the appointment. Care Coordinators are expected to respond to all phone calls and emails within 2 hours and always within 24hours.

Care Coordinators will guide our patients through our out-of-network experience and greet all patients who enter the clinic with a smile. Care Coordinators are expected to execute 5-star customer service. Spear strives to foster a true community environment for both patients and team members; therefore, a collaborative spirit is valued to ensure everyone receives the care and support they need.

Qualifications

• Previous customer service experience
• Someone who is hospitable, welcoming, and team-orientated
• Strong communication skills and ability to multi-task
• A strong attention to detail and willingness to grow
• BA.BS degree preferred, not required
  
  
  
  

What We Offer

• We know that exceptional patient service can only be achieved when our team is well cared for
• We strive to create an environment that bolsters career growth while providing the flexibility and time necessary to simply be a human being. Further benefits include:
• One Medical paid membership. Learn more at onemedical.com/business
• Mental Health benefits that include paid time off and support services through Journey Live & employer sponsored EAP program
• Medical, Dental, Vision Benefits, Commuter FSA Plan
• 401(K) Safe Harbor Match: SPEAR will make a matching contribution equal to 100% of the first 3% of annual compensation, plus 50% of the next 2% of annual compensation. The total SPEAR matching contribution will not exceed 4% of your annual compensation
• Generous paid time including PTO, Floating Holidays, Company Holidays, Mental Health
• Commuter FSA Plans – pretax savings plans for travel to & from work
• Employee Perks: discounted rates for entertainment, travel, fitness, insurance plans, etc. Gym membership discounts with Blink & Crunch Fitness
• Company Events - Annual Summer Picnic and Holiday Awards Celebration
  
  
  
  

Physical Requirements

• Manual dexterity to manipulate office equipment and make written notations
• Ability to use computer keyboard 90% of each workday
• Hearing acuity to communicate over the telephone
• Visual acuity to read information on computer screen
• The ability to sit, stand, walk for extended periods of time
• Occasionally lift 10 pounds floor to waist
  
  
  
  

#Spear Standard Package

We value empathy in our team members and a dedication to clinical excellence -- whatever your workstyle -- above all else. While we are looking for both entrepreneurial big-thinkers and those dedicated simply to the day-to-day of treatment, successful candidates will understand that being clear is kind and that actions express priorities. No matter where you are in your career, we are positive you will find your niche with us and grow.

Further success factors may include:

Passion for the field hospitality and customer service.

Self-motivation and willingness to go above and beyond.

Enjoyment of seeking out an opportunity to make an impact daily and connecting with people.

A proactive, collaborative, team-oriented attitude because we don’t work in silos.

You celebrate wins and learn from losses with your patients, colleagues, and surrounding communities.

A resonance with our SPEAR-IT values:

Service

Passion

Empathy

Accountability

Respect

Impact

Teamwork

ABOUT US:

Spear Physical and Occupational Therapy is the nation’s leading outpatient practice. With more than 40 clinics in the New York Tri-State Area and 25 years of experience, Spear provides unprecedented patient access to physical and occupational therapy through its robust list of services covered by most major insurances. Since its founding, Spear has been honored by some of the top medical, academic, and business communities. Among these accolades, they have twice been named the nation’s top physical therapy practice by the American Physical Therapy Association and WebPT, received the Columbia Award for Leadership in Clinical Education, served as official therapists to Olympic teams and Broadway shows, and been featured for their expertise in The New York Times, CBS News, Good Morning America, The Today Show, and more. Learn more about Spear’s history of excellence at spearcenter.com.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Software Development

Referrals increase your chances of interviewing at Spear Physical Therapy by 2x

Sign in to set job alerts for “Care Coordinator” roles.

Manhattan, NY $84,981.00-$106,654.00 5 months ago

New York, NY $37,000.00-$47,000.00 2 months ago

New York, NY $37,000.00-$47,000.00 2 months ago

Program Coordinator, Bureau of Harlem Neighborhood Health

Unit Initiatives & Support Coordinator, Bureau of Alcohol and Drug Use Prevention, Care and Treatment

Opioid Overdose Prevention Program Community Coordinator

New York, NY $55,000.00-$70,000.00 2 weeks ago

Engagement Coordinator, Broadway House Women's Shelter

Brooklyn, NY $50,000.00-$68,935.00 5 months ago

Brooklyn, NY $65,000.00-$65,000.00 2 weeks ago

New York, NY $42,005.00-$44,007.00 3 months ago

Care Coordinator - Lower Manhattan Clinics

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.