Care Coordinator - Inbound Team

Ennoble Care; Voorhees Township (NJ); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading mobile healthcare provider located in Voorhees, New Jersey is looking for a full-time Care Coordinator to support patients and collaborate with clinicians. The ideal candidate will provide exceptional customer service, manage care compliance, and document communications accurately. Benefits include medical, dental, vision, and paid time off, along with training and 401(k) options.

Benefits

Medical, Dental, Vision benefits

Paid Time Off

401(k) with up to 3% company match

Referral Program

Qualifications

• Experience in a fast-paced environment required.
• Ability to document tasks accurately in a timely manner.
• Must pass drug screen and background check.

Responsibilities

• Provide support to patients and manage care compliance.
• Document client communications accurately.
• Collaborate with clinicians and staff for comprehensive care.

Skills

Compassionate and empathetic

Excellent customer service

Ability to multitask

Proficient in Microsoft Office

Comfortable speaking on the phone

Tools

Electronic medical records

Telephone systems

Outlook

Job description

Ennoble Care is a mobile primary care, palliative care, and hospice service provider with patients in multiple states. Ennoble Care’s clinicians go to the home of the patient, providing continuum of care for those with chronic conditions and limited mobility. Ennoble Care offers programs including remote patient monitoring, behavioral health management, and chronic care management, to ensure that patients receive high-quality care by a team they know and trust. We seek individuals who are driven to make a difference and embody our motto, “To Care is an Honor.” Join Ennoble Care today!

Imagine being the superhero of healthcare, helping Ennoble Care deliver exceptional service to doctors, clinicians, staff, and patients to achieve healthcare goals. We are looking for a full-time Care Coordinator to join our Inbound Team – a team that works with patients and medical professionals every day and aligns with our motto, "To Care Is An Honor".

Job Description:

Ennoble Care is seeking a Full-time Care Coordinator – Inbound Team to work out of our Voorhees, New Jersey office. This role ensures Ennoble Care provides high-quality care services by collaborating with clinicians, staff, and patients to reach healthcare goals and maintain clear communication. The Care Coordinator – Inbound Team should be compassionate, experienced, and highly organized, ensuring patients’ immediate needs are addressed.

Key Responsibilities:

• Frequent contact with patients to provide support and manage compliance with care management programs to increase positive outcomes
• Document all client communications (verbal or written) accurately
• Communicate with the Primary Care Clinician or designee regarding patient emergent needs and/or life-threatening episodes to ensure comprehensive care plans are complete and accurate
• Collaborate with cross-organizational areas to meet the needs of Ennoble Care’s patients, their family members, and partner facilities
• Become proficient at using technology including secure email, telephone systems, and electronic medical records
• Adhere to documentation protocols and best practices for daily work logs, issue escalation, and internal communications
• Demonstrate excellent customer service with positive feedback from customers and patients
• Contribute as a positive member of the department by supporting all team members in a productive and constructive manner

Qualifications:

• Comfortable speaking on the phone for large portions of the day
• Compassionate and empathetic toward patients with exceptional customer service
• Ability to take accurate notes and document tasks in a timely manner
• Ability to multitask between different patients and workstreams while staying organized and efficient with time
• Ability to thrive in a fast-paced environment
• Proficient in using a computer, including Outlook and other Microsoft Office programs
• Must be able to pass a drug screen and background check, have a positive attitude, adapt to change, be a team player, and be willing to learn new skills continuously
• Nice to have: Knowledge of basic healthcare terms, conditions, roles, and basic care principles

Full-time Benefits:

• Medical, Dental, Vision and supplementary benefits such as Life Insurance, Short Term and Long Term Disability, Flexible Spending Accounts for Medical and Dependent Care, Accident, Critical Illness, and Hospital Indemnity
• Paid Time Off
• Paid Office Holidays

All Employees Benefits:

• Paid Sick Time
• 401(k) with up to 3% company match
• Referral Program
• Payactiv: pay-on-demand. Cash out earned money when and where you need it!

Equal Opportunity

Ennoble Care is an Equal Opportunity Employer and does not discriminate against protected characteristics. We are committed to hiring the best team possible.