Care Coordinator III

Buckeye Health Plan; Cleveland (OH); Remote; USD 28,000 - 48,000; Full time

Job summary

Buckeye Health Plan is seeking a remote Care Coordinator to support Long Term Care (LTC) Care Coordination. The role involves member outreach via phone or home visits, scheduling, and coordination of care plans with providers.

This position requires residency in Ohio and may travel up to 10% to Ohio offices for meetings. The role emphasizes engagement with members, education on benefits, and collaboration with care managers to ensure continuity of care, with a schedule from 8am–5pm ET and

Qualifications

• Requires a high school diploma or GED.
• Requires 2–4 years of related experience.

Responsibilities

• Provide outreach to members via phone or home visits to discuss care plan/service plan.
• Coordinates care activities with healthcare providers, partners, and members to accommodate changes.
• Serves as support for member and provider inquiries related to care plans.
• Documents and maintains member records in accordance with state and regulatory requirements.

Skills

Member outreach

Care coordination

Communication skills

Healthcare terminology

Education

High school diploma or GED

Job description

• NOTE: This is a work-from-home, remote role with occasional travel (up to 10%) to our various Ohio offices for essential business meetings. This position supports Long Term Care (LTC) Care Coordination through activities such as member outreach and mailings, appointment scheduling and reminders, prescription coordination, and provider follow-up. Preference will be given to applicants with experience in one or more of the following areas: managed care, physician office or health system operations, healthcare administration, and medical terminology. Must reside in Ohio.
• Line of Business: Buckeye Community Health Plan
• Department: MED-Case Management
• Schedule: 8am-5pm ET, with the potential for overtime, including evenings and weekends as needed

Position Purpose

• Provides outreach to members via phone or home visits to engage members and discuss care plan/service plan including next steps, resources, questions or concerns related to recommended care, and ongoing education for the member throughout care/service, as appropriate
• Coordinates care activities based on the care plan/service plan and works with healthcare and community providers and partners, and members/caregivers to accommodate changes or progress, as needed
• Serves as support on various member and/or provider inquiries, requests, or concerns related to care plan/service plans
• Develops in-depth knowledge of care management services including responding to some complex or escalated issues
• Communicates with care managers, practitioners, and others as needed to facilitate member services and to ensure continuity of care
• Performs service assessments/screening for members with some complex needs and documents the member’s care needs.
• Documents and maintains member records in accordance with state and regulatory requirements and distribution to providers as needed
• Works with care management team with triaging, adjusting, and escalating complex requests to management
• Follows standards of practice and policies compliant with contractual requirements and regulatory guidelines and standards
• Ability to identify needs and make referrals to Care Manager, community cased organizations, and Disease Manager
• Provide education on benefits and resources available
• May assist with training and development needs
• Performs other duties as assigned.
• Complies with all policies and standards.

Education & Experience

Requires a High School diploma or GED.

Requires 2 - 4 years of related experience

Pay Range: $20.39 - $34.71 per hour

About Centene

At Centene, we connect people to the care they need to live healthier lives — and the work you do here makes that impact real every day. You’ll take on meaningful challenges that directly support individuals, families, and communities, building your skills while making healthcare more accessible and effective. It’s work with a purpose you can see, backed by a team committed to improving lives well beyond the workday.

Benefits

Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status. Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility.

Equal Opportunity

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

Additional Disclosures

Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act