Care Coordinator- Harlem

Spear Physical Therapy; New York (NY); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

One Medical membership

Mental Health benefits + EAP

Medical, Dental, Vision

401K Safe Harbor Match

Generous PTO & holidays

Commuter FSA

Team events

Job summary

Spear Physical and Occupational Therapy is seeking a qualified Care Coordinator for our W 120th St location in Harlem. You will welcome patients, manage calls and emails, and guide them through the out-of-network experience while ensuring a 5-star level of service.

Join a collaborative team with a patient-first focus, contributing to a culture that values empathy, teamwork, and excellence in care. This on-site role offers comprehensive benefits and growth opportunities.

Qualifications

• Experience in customer service settings.
• Friendly, welcoming, team-oriented mindset.
• Strong communication skills and ability to multi-task.
• Attention to detail and willingness to grow.

Responsibilities

• Greet patients and guide them through the clinic experience.
• Respond to phone calls and emails within 2 hours and within 24 hours.
• Support patient flow and manage out-of-network processes.
• Deliver 5-star customer service and foster a community vibe.

Skills

Customer service

Hospitality

Communication

Detail orientation

Education

BA/BS degree preferred

Job description

Spear Physical and Occupational Therapy is seeking a qualified, passionate Care Coordinator to join the team at our W 120th St location in Harlem.

Care Coordinators are responsible for supporting patient care by making our patients feel welcomed and valued whilst also controlling the flow of the appointment. Care Coordinators are expected to respond to all phone calls and emails within 2 hours and always within 24hours.

Care Coordinators will guide our patients through our out-of-network experience and greet all patients who enter the clinic with a smile. Care Coordinators are expected to execute 5-star customer service. Spear strives to foster a true community environment for both patients and team members; therefore, a collaborative spirit is valued to ensure everyone receives the care and support they need.

Qualifications

• Previous customer service experience
• Someone who is hospitable, welcoming, and team-orientated
• Strong communication skills and ability to multi-task
• A strong attention to detail and willingness to grow
• BA.BS degree preferred, not required

What We Offer

• We know that exceptional patient service can only be achieved when our team is well cared for
• We strive to create an environment that bolsters career growth while providing the flexibility and time necessary to simply be a human being. Further benefits include:
• One Medical paid membership. Learn more at onemedical.com/business
• Mental Health benefits that include paid time off and support services through Journey Live & employer sponsored EAP program
• Medical, Dental, Vision Benefits, Commuter FSA Plan
• 401(K) Safe Harbor Match: SPEAR will make a matching contribution equal to 100% of the first 3% of annual compensation, plus 50% of the next 2% of annual compensation. The total SPEAR matching contribution will not exceed 4% of your annual compensation
• Generous paid time including PTO, Floating Holidays, Company Holidays, Mental Health
• Commuter FSA Plans - pretax savings plans for travel to & from work
• Employee Perks: discounted rates for entertainment, travel, fitness, insurance plans, etc. Gym membership discounts with Blink & Crunch Fitness
• Company Events - Annual Summer Picnic and Holiday Awards Celebration

Physical Requirements

• Manual dexterity to manipulate office equipment and make written notations
• Ability to use computer keyboard 90% of each workday
• Hearing acuity to communicate over the telephone
• Visual acuity to read information on computer screen
• The ability to sit, stand, walk for extended periods of time
• Occasionally lift 10 pounds floor to waist

We value empathy in our team members and a dedication to clinical excellence -- whatever your workstyle -- above all else. While we are looking for both entrepreneurial big-thinkers and those dedicated simply to the day-to-day of treatment, successful candidates will understand that being clear is kind and that actions express priorities. No matter where you are in your career, we are positive you will find your niche with us and grow.

Further success factors may include:

Passion for the field hospitality and customer service.

Self-motivation and willingness to go above and beyond.

Enjoyment of seeking out an opportunity to make an impact daily and connecting with people.

A proactive, collaborative, team-oriented attitude because we don’t work in silos.

You celebrate wins and learn from losses with your patients, colleagues, and surrounding communities.

A resonance with our SPEAR-IT values:

Service

Passion

Empathy

Accountability

Respect

Impact

Teamwork

ABOUT US:

Spear Physical and Occupational Therapy is the nation’s leading outpatient practice. With more than 40 clinics in the New York Tri-State Area and 25 years of experience, Spear provides unprecedented patient access to physical and occupational therapy through its robust list of services covered by most major insurances. Since its founding, Spear has been honored by some of the top medical, academic, and business communities. Among these accolades, they have twice been named the nation’s top physical therapy practice by the American Physical Therapy Association and WebPT, received the Columbia Award for Leadership in Clinical Education, served as official therapists to Olympic teams and Broadway shows, and been featured for their expertise in The New York Times, CBS News, Good Morning America, The Today Show, and more. Learn more about Spear’s history of excellence at spearcenter.com.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.