Care Coordinator - Front Desk

Confluent Health; Escondido (CA); On-site; USD 2,342,000 - 2,755,000; Full time

Benefits offered by this job

Paid time off

Medical insurance

Dental insurance

Vision insurance

Disability insurance

401(k) with employer match

Comprehensive training

Structured onboarding

Clear growth pathways

Job summary

Confluent Health is seeking a Care Coordinator to be the first voice and face for patients—organized, warm, and professional from the first call through every visit.

In this fast-paced front desk role you will handle check-in/check-out, scheduling, insurance verification, and patient inquiries, while ensuring HIPAA privacy and accurate payments.

We provide comprehensive training and growth opportunities as you support the clinical team and patient experience.

Qualifications

• High School Diploma or GED required.
• At least 1 year in a customer- or patient-facing role.
• Ability to manage multiple tasks while staying organized.
• Comfort communicating on the phone with patience and professionalism.
• Basic computer proficiency and scheduling software experience.
• We provide comprehensive training (EMR navigation, scheduling workflows, and phone etiquette).

Responsibilities

• Create a welcoming, professional first impression for patients, visitors, and referral sources.
• Handle front desk operations including check-in/check-out, scheduling, insurance verification/authorization, and calls.
• Review, schedule, and follow up on referrals; update patient records and explain next steps.
• Maintain patient flow by confirming appointments, managing waitlists, and handling cancellations.
• Collect copays and payments accurately and track basic reconciliations.
• Protect patient privacy and uphold HIPAA standards in all interactions.

Skills

Customer service

Multi-tasking

Communication skills

Attention to detail

Phone etiquette

Education

High School Diploma or GED

Tools

EMR navigation

Scheduling software

Job description

Overview

At Confluent Health and our family of affiliated brands, Care Coordinators are central to the patient experience. They are the first voice a patient hears and the first face they see. You set the tone for the entire experience: organized, warm, and professional from the first call through every visit. This is a fast-paced, multi-tasking role where no two days look the same, and where your ability to stay organized, follow through, and take ownership makes a direct impact on patients and the clinical team.

How we support you:

• Competitive compensation
• Benefits include generous paid time off, medical, dental, vision, disability, and 401(K) with a 4% employer match
• Comprehensive training including EMR navigation, insurance fundamentals, scheduling workflows, and phone etiquette
• Structured onboarding and ongoing support from clinic leadership
• Clear growth pathways; our front desk team members have advanced into clinic management, operations, and leadership roles

Responsibilities

• Create a welcoming, professional first impression for patients, visitors, and referral sources
• Handle front desk operations including patient check-in, check-out, scheduling, insurance verification/authorization, and phone calls
• Review, schedule, and follow up on incoming referrals by gathering information, creating or updating patient records, and helping patients understand next steps
• Keep patient flow and schedules moving by confirming appointments, working waitlists, filling cancellations, and following up with patients who need future visits
• Collect copays, balances, and other patient payments accurately and professionally, including basic payment tracking or reconciliation when needed
• Protect patient privacy and uphold HIPAA standards in all front desk interactions and documentation

Qualifications

• High School Diploma or GED
• At least one year of experience in a customer-facing or patient-facing role, this could include retail, hospitality, call center, medical reception, or any setting where you regularly interacted with the public in person or over the phone
• Demonstrated ability to manage multiple tasks at once while staying organized and detail-oriented
• Comfortable and confident communicating on the phone, including handling incoming calls with patience and professionalism
• Basic computer proficiency: comfortable learning new systems, navigating scheduling software, sending emails, and working in spreadsheets
• No prior medical experience required — we provide comprehensive training including EMR navigation, insurance fundamentals, scheduling workflows, and phone etiquette

About

Benefits include generous paid time off, medical, dental, vision, disability, and 401(K) with a 4% employer match.

Compensation: $17-$20/Hourly

Confluent Health, LLC and its affiliates are equal opportunity employers committed to building a diverse and inclusive workforce. We do not discriminate based on race, color, religion, sex, sexual orientation, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, national origin, marital status, age, disability, veteran status, or other applicable legally protected characteristics. If you need assistance or would like to request an accommodation due to a disability, please contact us at [e-mail].