Care Coordinator Family Support

CareBridge; Norwich (CT); On-site; USD 40,000 - 70,000; Full time

Job summary

Join a forward-thinking organization as a Care Coordinator, where you'll play a vital role in empowering families and connecting them to essential community resources. This position is ideal for individuals passionate about making a difference in people's lives. You will work closely with families to assess their needs, coordinate care plans, and facilitate access to services that enhance their quality of life. Your expertise in case management and communication will be crucial as you collaborate with a diverse care team. If you're ready to make a meaningful impact in the community, this is the opportunity for you.

Qualifications

• High school diploma with 1 year of related experience required.
• Preferred: BS/BA in Human Services, Social Work, or Psychology.

Responsibilities

• Empower families through education and support for care planning.
• Coordinate member-specific care plans and follow-up needs.
• Establish relationships with community agencies for service access.

Skills

Case Management

Communication Skills

Problem-Solving Skills

Analytical Skills

Facilitation Skills

Education

High School Diploma

BS/BA in Human Services or related field

Tools

EHR Systems

Job description

• Seeking a Care Coordinator in Connecticut with expertise in case management, human services, family and/or community resources.

Location: This is a field-based role where the majority of time is working out in the field/community. Candidates must live in Connecticut to be considered. Seeking candidates in the following areas: Willimantic, Danbury, Waterbury, Torrington, Norwalk and Manchester.

Work Schedule: Monday - Friday 8:30am - 5pm. To accommodate the needs of families that you're supporting, flexibility to work outside these hours is expected.

The Care Coordinator Family Support position provides individual and family support to ensure members are connected to community services, resources and the necessary care coordination. Also responsible for promoting clear communication among a care team and treating clinicians to support the members and families. Coordinates member-specific care plans within the network of care. Works collaboratively with ICC staff, families, consumers, community collaborative members, stakeholders and providers to assure the appropriate services are available to designated members. The goal is to achieve the greatest possible independence and quality of life by assessing individual needs and facilitating access to appropriate community services and supports.

How you will make an impact

• Empowers families through education and support to enable them to take a lead role in planning for and responding to their family's needs.
• Maintains direct contact with families through telephone and face-to-face visits as often as determined by the family's Plan of Care and based on the individual/family specific needs.
• Assists the family in accessing programs/services to address their needs, including but not limited to: mental health, substance use, domestic violence, basic needs, and parenting.
• Coordinates follow-up care plan needs for members by scheduling appointments or enrolling members in programs.
• Identifies barriers to plan compliance and coordinates resolutions.
• Identifies opportunities that impact quality goals and recommends process improvements.
• Recommends treatment plan modifications and determines need for additional services, in conjunction with case management and provider.
• Coordinates identification of and referral to local, state or federally funded programs.
• Coaches members on ways to reduce health risks.
• Prepares reports to document case and compliance updates.
• Establishes and maintains relationships with agencies identified in appropriate contract.
• Other duties as assigned.

Minimum Requirements:

• Requires a high school diploma and a minimum of 1 year related experience; or any combination of education and experience which would provide an equivalent background.

Preferred Skills, Capabilities and Experiences:

• Experience and familiarity with community resources.
• BS/BA degree in a related field (Human Services, Social Work, Psychology, Substance Abuse, etc.) preferred.
• Experience with EHR (electronic health records) systems.
• For URAC accredited areas, the following professional competencies apply: Associates in this role are expected to have strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills.