Care Coordinator – DME & Referrals (Onsite)

Ennoblecare; Marlton (NJ); On-site; USD 20,664 - 28,929; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid Time Off

Job summary

Ennoble Care, a home-based primary and palliative care provider, seeks a full-time Care Coordinator in Marlton, NJ to manage referrals, DME, medical documentation, and insurance workflows. This role ensures timely services and HIPAA-compliant records while coordinating between patients, providers, vendors, and facilities.

You will handle physician orders, scheduling, and documentation with a focus on seamless care coordination and patient satisfaction.

Qualifications

• Previous experience in healthcare, care coordination, medical office administration, referrals, DME, medical records, or customer service preferred.
• Working knowledge of electronic medical records (EMR), HIPAA, medical terminology, and healthcare documentation.
• Strong organizational, multitasking, communication, and problem-solving skills.
• Ability to manage multiple priorities while maintaining accuracy in a fast-paced healthcare environment.
• Comfortable spending a significant portion of the workday on the telephone.
• Proficient with Microsoft Office and standard office equipment.
• Positive attitude, adaptability, professionalism, and strong customer service skills.

Responsibilities

• Coordinate all aspects of patient care, including referrals, durable medical equipment (DME), medical documentation, and related administrative workflows.
• Receive, review, and process physician orders to ensure all required clinical documentation, prescriptions, signatures, and insurance information are complete before submission.
• Communicate with patients, caregivers, clinicians, specialists, referral offices, healthcare facilities, insurance representatives, and DME vendors to coordinate services and resolve issues.
• Submit referrals, medical documentation, and DME orders through the EMR and applicable portals.
• Request, obtain, review, upload, organize, and maintain medical records and supporting documentation within the EMR, ensuring accuracy and HIPAA compliance.
• Monitor referral, documentation, and DME orders from initiation through completion, following up on outstanding requests and denials.
• Assist with insurance verification and prior authorizations to facilitate patient services.
• Schedule and coordinate patient appointments with specialists and imaging centers while ensuring reports are received.
• Maintain accurate documentation of communications and tasks within the EMR.
• Identify urgent patient needs and escalate to the Team Lead or clinician.
• Collaborate with interdisciplinary teams to ensure seamless care coordination.
• Follow departmental workflows, policies, HIPAA regulations, and documentation standards.
• Support department operations and perform additional care coordination duties as assigned.

Skills

Healthcare experience

EMR knowledge

Organizational skills

Communication skills

Phone etiquette

Tools

EMR systems

Microsoft Office

Job description

Ennoble Care, a home-based primary and palliative care provider, seeks a full-time Care Coordinator in Marlton, NJ to manage referrals, DME, medical documentation, and insurance workflows. This role ensures timely services and HIPAA-compliant records while coordinating between patients, providers, vendors, and facilities.

You will handle physician orders, scheduling, and documentation with a focus on seamless care coordination and patient satisfaction.