Care Coordinator (Contract)

Northpoint-Recovery-Holdings,-LL; Seattle (WA); On-site; USD 31,684 - 38,572; Full time

Job summary

Northpoint Recovery Holdings, LLC, a leading behavioral health provider, seeks a Care Coordinator for Imagine Seattle (Adolescent outpatient in Northgate). You will support clients and families in securing resources, co-facilitate group sessions, and assist with educational needs within the adolescent program.

Based in Seattle, the role requires a Bachelor’s degree or commensurate experience, 21+ years of age, and 1+ year of related work.

Qualifications

• Bachelor’s degree or commensurate experience required.
• Must be at least twenty-one (21) years of age.
• Minimum 1+ year of relevant work experience.

Responsibilities

• Interact routinely with clients, observe behaviors and share observations with clinical staff.
• Follow reporting guidelines when interacting with staff, clients and guardians.
• Monitor progress on goals and adjust programming as needed.
• Assist with scheduling community appointments and transportation when needed.
• Co-facilitate approved group sessions and support educational activities.
• Maintain confidentiality and adhere to HIPAA guidelines; document care activities.

Skills

Client communication

Group facilitation

De-escalation

Microsoft Office

Multitasking

Education

Bachelor's Degree or commensurate experience

Job description

Location: Imagine Seattle (Adolescent outpatient in Northgate)

Schedule: Monday-Friday 8:30-5pm; After 9/1, Monday-Friday 3-4 days 8:30-5pm AND 1-2 days 11-7:30pm

Compensation: $23-28/hour

Northpoint Recovery Holdings, LLC began 2009 as Ashwood Outpatient and officially launched the Northpoint platform in 2015. Now celebrating 10 years of growth in 2025, Northpoint is a leading behavioral healthcare provider offering evidence-based treatment for adults with substance use and co-occurring disorders through the Northpoint Recovery brand, and mental health treatment for adolescents through Imagine by Northpoint. Operating under an in-network, commercial insurance model, Northpoint has grown exclusively through de novo expansion—from two facilities to seventeen across the Western U.S.—with more planned in both existing and new markets. We’re guided by core values of humility, heart, inspiration, and conviction. Our mission is simple: saving lives and restoring relationships by helping people get their lives back, and treating every individual with empathy and respect.

POSITION SUMMARY: As a member of the Imagine Team, the Care Coordinator is responsible for helping clients and families secure resources and community services, co-facilitating group, and assisting with educational needs. This position is expected to supervise clients at all times which includes maintaining programming schedule, and utilizing de-escalation skills as needed. This position works under the direction of counseling staff, facility leadership, and the multidisciplinary team to coordinate care for all clients within the adolescent program. The Care Coordinator works in a variety of settings throughout the week, including onsite at the facility and other community activities.

ESSENTIAL RESPONSIBILITIES AND DUTIES INCLUDE:

• Interact routinely with clients, observe behaviors and communicate significant observations to clinical staff
• Follow reporting and communication guidelines when interacting with staff, clients, and parents/guardians
• Monitor progress on goals for assigned clients and bring observations to counseling and educational staff so that programming can be revised as necessary
• Ensure facility cleanliness and upkeep under direction of leadership
• Assist clients with scheduling community appointments
• Assist clients with educational needs and collaborate with onsite educators and school appointed resources
• Provide facilitation and co-facilitation of approved group sessions
• Oversee and manage the safe and efficient transport of clients to and from our facilities if necessary
• Maintain route and maintenance records to provide accurate and reliable information to leadership
• Assist in orientation of new admissions
• Be a role model for clients and create a positive culture with staff by emulating professional attitude, language, and communication
• Utilize therapeutic communication skills and maintain professional boundaries with patients and their families
• Assist with treatment planning and discharge planning
• Assist with the required documentation of group sessions
• Document information regarding client care and behavior as required in established policies and procedures
• Utilize de-escalation skills when exposed to volatile clients in an effort to maintain personal safety while also ensuring safety for the clients, and other individuals in the program
• Assist counseling and administrative staff in responding to emergency situations
• Maintain confidentiality in accordance with established policies and procedures and standards of care
• Adhere to all Company policies and procedures
• Perform other job-related duties as assigned

QUALIFICATIONS/REQUIREMENTS FOR POSITION:

• Bachelor’s Degree in relevant field or commensurate experience required
• Must be at least twenty-one (21) years of age
• 1+ year of relevant work experience required

  PREFERRED KNOWLEDGE AND SKILLS:

  • Excellent organizational abilities
  • Excellent written and oral communication skills
  • Attention to detail and accuracy
  • Client service oriented (both internal and external)
  • Creative and persistent problem solver
  • Able to handle confidential material in a reliable manner
  • Ability to interact and communicate with individuals at all levels of organization
  • Strong interpersonal skills to handle sensitive situations and confidential information
  • Ability to multi-task and prioritize workload in a fast-paced environment
  • Proficiency with Microsoft Office Suite

  This job description is not intended, and should not be construed, to be exhaustive lists of all responsibilities, skills, efforts or working conditions associated with this job. It is meant to be an accurate reflection of the principal job elements essential for making fair pay decisions about jobs.

  Employees with potential access to protected health information must comply with all procedures and guidelines governed by HIPAA.

  Northpoint is an Equal Opportunity Employer and is an At-Will employer. Employment may be terminated at any time by employee, or employer with or without notice.

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