Care Coordinator - Clinical

Healthfirst; Myrtle Point (OR); Remote; USD 53,000 - 63,000; Full time

Job summary

A leading healthcare organization is seeking a dedicated professional for a remote position focused on member care coordination. This role involves managing incoming calls, documenting inquiries, and collaborating with a care team. Ideal candidates have a medical certification and strong communication skills. Offering a comprehensive benefits package and a competitive salary up to $62,400.

Benefits

Comprehensive benefits package including medical, dental, and vision

401(k) contributions

Incentive and recognition programs

Qualifications

• Certification as a Medical Assistant (CMA), Nursing Assistant (CNA), or Registered Medical Assistant (RMA), or relevant medical training/experience.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Receive and manage incoming calls from members regarding benefit inquiries.
• Document calls in the designated PHI system.
• Manage a caseload of members requiring care coordination.

Skills

Effective verbal and written communication

Organizational skills

Attention to detail

Education

High School Diploma or GED

Associate’s degree

Job description

Why consider this job opportunity

• Salary up to $62,400 for Greater New York City Area residents
• Comprehensive benefits package including medical, dental, and vision coverage
• Incentive and recognition programs to reward employee contributions
• 401(k) contributions to help you save for retirement
• 100% remote work opportunity, offering flexibility
• Chance to make a significant impact on member care and coordination

What to Expect (Job Responsibilities)

• Receive and manage incoming calls from members regarding benefit inquiries and care coordination
• Accurately document calls in the designated PHI system
• Manage an assigned caseload of members requiring short-term care coordination
• Collaborate with the interdisciplinary care team to address member needs and improve outcomes
• Perform outreach calls to ensure services are effectively in place

What is Required (Qualifications)

• Certification as a Medical Assistant (CMA), Nursing Assistant (CNA), or Registered Medical Assistant (RMA), or relevant medical training/experience
• High School Diploma or GED
• Experience in effective verbal and written communication, demonstrating good grammar and punctuation
• Ability to work in a fast-paced environment and manage multiple priorities
• Strong organizational skills and attention to detail

How to Stand Out (Preferred Qualifications)

• Associate’s degree
• Prior experience in a call center, care management, or healthcare setting
• Familiarity with medical terminology and Medicaid & Child Health Plus benefit products
• Excellent telephone and customer service skills

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