Care Coordinator (Child Welfare Services) - Residential Program

HealthRIGHT 360; San Diego (CA); On-site; USD 42,000 - 66,000; Full time

Job summary

HealthRIGHT 360, including North County Serenity House (NCSH), seeks a Care Coordinator II, Special Projects, to provide comprehensive support and advocacy for clients in recovery from substance use disorders. The role conducts case management, delivers curricula, and serves as a liaison with Child Welfare Services to ensure holistic care for families.

Responsibilities include direct client interaction, development of treatment and transition plans, and collaboration with internal and external

Qualifications

• Education: High school diploma or equivalent required; bachelor's degree preferred in related field.
• Registration or Certification as a Substance Use Disorder Counselor from a California agency (CCAPP, CAADE, CADTP).
• Valid First Aid and CPR certification or ability to obtain within 30 days of hire.
• Valid California Driver’s License and access to transportation.

Responsibilities

• Direct Client Interaction and Support: Facilitate sessions with clients involved with Child Welfare Services (CWS); provide learning experiences and clinical support; crisis intervention as needed; facilitate groups and treatment plans.
• Documentation and Compliance: Document updates, incidents, and changes; ensure timely discharge paperwork and assessments; maintain records in electronic systems per agency and HIPAA standards; ensure gold standard documentation throughout chart.
• Administrative: Report to referring agencies weekly; attend meetings; plan client celebrations and events; complete trainings; respond to emails; may work weekends/holidays.

Skills

Caseload management

Crisis intervention

Client advocacy

Education

High school diploma or equivalent

Bachelor’s degree in Health and Human Services / Social Work / Psychology

Job description

This is a union eligible position.

JOB SUMMARY

HealthRIGHT 360, a family of programs, operates in 11 counties throughout California. Offering a comprehensive range of medical and behavioral health services, HealthRIGHT 360 serves marginalized communities, including primary care, mental health support, detoxification, residential and outpatient substance use disorder treatment, and transitional services tailored to individuals involved in the criminal justice system.

North County Serenity House (NCSH), a residential program of HealthRIGHT 360, was founded in 1966 to provide substance use disorder services in the community. NCSH provides a gender-responsive and trauma-informed environment, using evidence-based and best practices that recognize and account for the role that trauma frequently plays in substance use and criminal histories of women. For clients with co-occurring mental illness, we provide integrated substance use and mental health services which treat both conditions as primary. Our residential facility serves up to 120 women (with capacity for up to 20 children under 5 years of age) seeking recovery from substance use disorders.

The Care Coordinator II, Special Projects (SP) provides comprehensive support and advocacy for our clients at NCSH. They assess the needs and strengths of our clients and their children to promote family health and recovery. They provide case management in both individual and group settings, deliver program-specific curricula, and assist clients with children in navigating systems of care within a supportive environment. Care Coordinator II, SP acts as a liaison between the program and Child Welfare Services to ensure comprehensive care for our clients.

KEY RESPONSIBILITIES

Direct Client Interaction and Support:

• Facilitate individual sessions with each caseload client who is involved with Child Welfare Services (CWS).
• Provide learning experience opportunities and offers clinical support to assist clients in meeting their treatment goals.
• Perform crisis intervention and communicate with the treatment team as unforeseen situations arise.
• Facilitate groups, assessments, and treatment plans.
• Collaborate with each caseload client and other available internal and external resources to develop and maintain treatment plans, transition plans, progress notes, and appropriate updates in support of the health and recovery needs of the client.
• Proactively link clients to both internal and external resources based on their treatment needs and follows up on the progress/status.
• Attend Team Decision Making Meetings when invited by Child Welfare Services and maintain regular contact with CWS workers to allow for advocacy for each client.
• Facilitate monthly case conferences for clients who are involved with Child Welfare Services which include all parties involved in the client’s case.
• Attend collaborative effort meetings such as with Child, Family, Team sessions. These sessions can include members of the child’s school district, CWS Social Workers, caregivers, noncustodial parents.

Documentation and Compliance:

• Document client updates, incidents, changes in visitations, and placement in the clients’ file.
• Properly document all individual and group counseling sessions and complete the discharge paperwork/process and required agency assessments in a timely manner.
• Maintain accurate records by entering data into various electronic systems for all caseload clients in accordance with guidelines established by HealthRIGHT 360 to satisfy internal and external evaluating requirements.
• Ensure that documentation complies with agency, HIPAA, 42CFR, and funder standards.
• Properly document all services provided and any other documentation needed in the client’s record and ensure that the "golden thread" is documented throughout the chart.

Administrative:

• Report to other referring agencies weekly, including CWS and Dependency Drug Court.
• Attend and participate in meetings.
• Plan and facilitate client celebrations and special events.
• Attend and complete assigned training in a timely manner.
• Read and respond to email when appropriate.
• May work weekends and holidays as needed.

And perform other duties as assigned.

QUALIFICATIONS

Education, Certification, or Licensure

• High school diploma or equivalent required. Bachelor’s degree in Health and Human Services, Social Work, Psychology, or other related field preferred.
• Registration or Certification as a Substance Use Disorder Counselor from an accredited California agency (CCAPP, CAADE, CADTP).
• Valid First Aid and CPR certification or ability to obtain within 30 days of hire.
• Valid California Driver’s License and access to registered and insured transportation.

Experience

• At least one year case management experience, preferably with similar populations.
• Experience carrying a caseload.