Care Coordinator/Case Manager - Phoenix, AZ (Phoenix Clinic)

Intermountain Centers; Phoenix (AZ); On-site; USD 42,000 - 62,000; Full time

Job summary

Intermountain Centers seeks a Care Coordinator to implement an integrated case management model, coordinating assessments, planning, implementation, and monitoring for members within the EHR system. This role emphasizes whole-health management and service access through collaborative care teams.

The position requires a behavioral health or related field degree with related experience, strong documentation skills, and adherence to regulatory guidelines.

Qualifications

• Bachelor’s degree in a field related to behavioral health or social work required.
• Associate’s degree plus 2 years related experience required.
• High School diploma and 4+ years behavioral health related experience required.

Responsibilities

• Observe members and document observations in clinical records.
• Monitor health and safety of members and report concerns per policies.
• Provide services and coordination based on member needs/requests.
• Develop individual service plans with time-specific actions.
• Maintain member records, assessments and treatment plans.
• Collaborate with care team to improve and maintain quality member care.
• Adhere to HIPAA policies and maintain required training.

Education

Bachelor’s degree in behavioral health/related field

Associate’s degree in behavioral health/related field with 2+ years related experience

High School diploma with 4+ years behavioral health related experience

Job description

GENERAL SUMMARY: In this role, the Care Coordinator will be responsible for utilizing an integrated case management model that includes assessment, planning, implementation, and monitoring. The Care Coordinator is responsible for the management of the member’s whole health and will provide the services and coordination that are needed/requested. The Care Coordinator will be responsible for encountering services within the Electronic Health Record.

JOB RESPONSIBILITIES:

• Observe members, listen to concerns, and record the observations.
• Document and/or report any areas of concerns related to the member’s behaviors/interactions in clinical records per policy.
• Supports agency’s mission, goals, and management decisions.
• Monitor the health and safety of members, the signs, and symptoms of their mental illness, reporting any concerns to the appropriate staff in accordance with reporting policies.
• Exhibits professionalism and positive role modeling for members, peers, and outside groups/visitors.
• Ability to accurately read, record and interpret information, including assessments, measures, and diagnostic criteria.
• Provide services and coordination based on member needs/requests.
• Work effectively with the member’s support system, and clinical/therapeutic groups.
• Act as an advocate and liaison for member’s access to resources to support service plan goals.
• Participates in individual and team supervisions as required by licensing, agency, funding source or as requested by supervisor.
• May be required to transport members in personal or company vehicles.
• Identify appropriate providers and facilities through the continuum of care and communicate with an interdisciplinary team to develop and maintain positive working relationships with members, families, and providers.
• Work collaboratively with primary care health care professionals and interdisciplinary team to offer individualized assistance with improving and maintaining quality member care.
• Maintain and update member records, including assessments and treatment plans.
• Develop “individual” service plans that are time specific and action oriented.
• Completes progress notes using the appropriate covered service billing codes and meets engagement/unit expectations.
• Completes all training required by licensing, agency, and funding source or as requested by supervisor.
• Explore community resources to seek alternative options.
• Monitor and evaluate the effectiveness of the individual service plan.
• Responsible for following any policies, procedures, and controls established by the organization, the HIPAA Privacy Officer, and/or the HIPAA Security Officer regarding access to, protection of, and the use of the PHI.
• Maintains an approved schedule, and acceptable level of attendance.
• This position requires the ability and mobility to perform physical de-escalation techniques as necessary, and to take and pass a physical de-escalation exam. This includes the ability to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist: to lift, carry, push, and/or pull a moderate amount of weight.
• Performs other related duties as assigned or necessary as they relate to the general nature of the position.

QUALIFICATIONS:

• Bachelor’s degree in a field related to behavioral health, social work etc. OR
• Associate’s degree in a field related to behavioral health, social work etc. AND 2-years related experience OR
• H.S diploma and 4 -years behavioral health related experience

REGULATORY:

• Minimum 18 years of age.
• DPS Level I fingerprint clearance (must possess upon hire and maintain throughout employment).
• CPR, First Aid, AED certification, if required (must possess upon hire and maintain throughout employment).
• Current, valid Arizona Driver’s License and 39-month Motor Vehicle Report and proof of vehicle registration liability insurance to meet insurance requirements, if required.
• Initial current negative TB test result, if required (Employer provides).