Care Coordinator - Brooklyn/Queens - Forest Hills

Bond Vet; New York (NY); On-site; USD 57,308,000 - 65,904,000; Full time

Benefits offered by this job

Profit sharing bonus

Zero healthcare for qualified

Mental health support

401(k) with employer match

Tuition reimbursement

Flexible scheduling

In-Clinic pet care discount

Weekend team lunch

Stocked pantries

Stocked bathrooms

Swag shop credit

Bereavement leave

Leadership development

Job summary

Bond Vet is seeking a Care Coordinator in New York to deliver an inviting experience for pet parents from check-in to check-out. You will manage daily appointment flow, coordinate walk-ins, and communicate with clients and teams to ensure smooth visits.

This role emphasizes hospitality, strong communication, and multitasking in a fast-paced clinic. Flexible schedules, paid training, and a supportive environment help Pets and people we serve thrive daily.

Qualifications

• 1+ years of experience in customer service, hospitality, veterinary reception, or other client-facing roles.
• Veterinary industry experience preferred.
• Strong verbal and written communication skills with a warm, professional demeanor.
• Ability to multitask, stay organized, and maintain attention to detail in a fast-paced environment.
• Comfortable learning and navigating multiple computer systems and technology platforms.
• Passion for delivering outstanding client experiences and working collaboratively as part of a team.
• Prior experience in veterinary medicine or animal care is preferred.

Responsibilities

• Create a welcoming, supportive experience for pet parents and their pets from check-in through check-out
• Manage daily appointment flow, scheduling, and walk‑in coordination in a fast‑paced clinical environment
• Communicate with clients, referral partners, and veterinary teams via phone, email, and in person
• Maintain organized, clean, and well‑stocked client‑facing spaces
• Provide exceptional hospitality, answer questions, and help educate pet parents throughout their visit
• Support clinic operations and collaborate closely with the veterinary team to ensure a smooth client and patient experience
• Assist with administrative and operational tasks as needed to support the hospital team

Skills

Customer service

Hospitality mindset

Verbal communication

Written communication

Multitasking

Tech savvy

Team collaboration

Job description

Bond Vet is on a mission to strengthen the human-animal bond through better pet care. We offer primary and urgent care, so we’re there for pets when they need us most. Our clinics are designed with pets and people in mind: warm, friendly, and highly sniffable. We balance this design with a strong focus on technology, all built in-house, which means we can easily innovate our systems to improve the veterinary team, pet, and client experience.

In July 2026, Bond Vet and Small Door Veterinary merged to build a more connected, accessible, and compassionate veterinary care experience across routine, primary, and urgent care. The combined organization will span more than 55 clinics across major Northeast, Mid-Atlantic, and Midwest markets, serving over half a million pets.

This role will play an important part in shaping the next chapter of our combined organization and advancing our shared mission to transform veterinary care.

$20-$23/hour | Flexible Schedules

Why Join Bond Vet?

Bond Vet is building the next generation of veterinary clinics from the ground up — and we’re looking for a compassionate Care Coordinator to join our team.

Our Care Coordinators provide an amazing experience to both clients and pets when they visit our clinics for care. You’re the first and last touchpoint for our patients, so you’ll use hospitality and tact to ensure our clients are welcomed, comfortable, and supported throughout their time at our locations.

What You’ll Get

• Competitive Pay: $20-$23/hour (based on experience)
• Additional Compensation:
  • Team-Based Profit Sharing Bonus
    • When your clinic exceeds its daily revenue goal, the extra earnings go into a shared bonus pool that is distributed among the team. Team members have earned up to an additional $250/month or more!
• $0 healthcare for qualified individualsMental health support programs
• 401(k) with partial employer match

Professional Growth

• Up to 100% Tuition Reimbursement for team members pursuing LVT/CVT

Work-Life Balance

• Schedules released at least one month in advance
• Flexible Scheduling Options
• In-Clinic Pet Care Discount
• Generous Employee Referral Bonus (up to $8,000)

Other Perks

At Bond Vet, we believe the little things matter. We’ve designed our clinics and team experience to make everyday work life more comfortable, supportive, and fun.

• A Fur-ever Home Feeling: A welcoming, supportive culture where people—and their pets—truly belong.
• Stocked Pantries: Snacks, drinks, and essentials always available to keep you fueled during shifts.
• Weekend Team Lunch: Free lunch provided for clinic teams on weekends.
• Stocked Bathrooms: Thoughtful essentials like pads, tampons, deodorant, hair ties, and other toiletries available when you need them.
• Bond Swag Credit: Credit to the Bond swag shop so you can rep the brand you’re proud to be part of.
• Pet & Chosen Family Bereavement Leave: Time to grieve and care for what matters most.
• Leadership That Sets Us Apart: Our leaders are hands-on, supportive, and invested in your growth.

What You'll Do:

• Create a welcoming, supportive experience for pet parents and their pets from check-in through check-out
• Manage daily appointment flow, scheduling, and walk‑in coordination in a fast‑paced clinical environment
• Communicate with clients, referral partners, and veterinary teams via phone, email, and in person
• Maintain organized, clean, and well‑stocked client‑facing spaces
• Provide exceptional hospitality, answer questions, and help educate pet parents throughout their visit
• Support clinic operations and collaborate closely with the veterinary team to ensure a smooth client and patient experience
• Assist with administrative and operational tasks as needed to support the hospital team

What We’re Looking For

• 1+ years of experience in customer service, hospitality, veterinary reception, or other client‑facing roles
• Veterinary industry experience preferred
• Strong verbal and written communication skills with a warm, professional demeanor
• Ability to multitask, stay organized, and maintain attention to detail in a fast‑paced environment
• Comfortable learning and navigating multiple computer systems and technology platforms
• Passion for delivering outstanding client experiences and working collaboratively as part of a team
• Prior experience in veterinary medicine or animal care is preferred

Work Authorization

Bond Vet is only considering applicants who have independent, unrestricted authorization to work in the U.S. for any employer. Bond Vet does not sponsor employment‑based visas for this role and cannot facilitate F-1 visa STEM OPT for this position.

At Bond Vet, we’re proud to be vet founded and vet led. We are on a mission to enhance the human‑animal bond through innovative urgent and primary care combined with seasoned expertise, friendliness, and compassion. Our clinics combine modern design, seamless technology, and a collaborative culture. We believe veterinary professionals deserve a career they love, not just a job. Our unique offerings include work‑life flexibility, competitive pay and the chance to shape your own path. With industry‑leading NPS scores, our approach resonates. Join us for a rewarding career where we work happy,feel empoweredand areobsessed with pets.bondvet.com

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Employment with Bond Vet is contingent upon the Company's completion of a satisfactory investigation of your background.