Veterinary Assistant Hybrid Role - Brooklyn - Clinton Hill

Bond Vet; New York (NY); On-site; USD 23,419 - 30,307; Full time

Benefits offered by this job

Competitive pay

Tuition assistance

Team-based profit sharing

Health and wellness plans

Flexible scheduling

401(k) with employer match

Job summary

A veterinary clinic in New York seeks a Care Coordinator to enhance client experiences and manage appointment schedules. Candidates should have customer service experience, strong communication skills, and attention to detail. This full-time role offers a rotating schedule with competitive pay, benefits including tuition assistance, and a supportive team culture.

Qualifications

• Minimum of 1 year experience in customer service or hospitality roles.
• Veterinary industry experience preferred.
• Excellent written and verbal communication skills required.
• Ability to multitask and manage various duties efficiently.

Responsibilities

• Greet clients and their pets, ensuring a pleasant check-in/check-out process.
• Manage the daily appointment schedule for the clinic.
• Handle communication with clients and other veterinary practices.
• Maintain cleanliness in common areas and provide hospitality.

Skills

Customer service experience

Communication skills

Attention to detail

Multitasking abilities

Job description

Care Coordinator – Brooklyn – Clinton Hill

Bond Vet is on a mission to strengthen the human‑animal bond through better pet care. We offer primary and urgent care and create a welcoming environment for pets and clients.

The Opportunity

We are looking for a compassionate Care Coordinator to provide an outstanding experience for clients and pets. This full‑time (40 hrs/week) position runs on a rotating schedule of four 10‑hr shifts per week.

What You’ll Do

• Greet pet parents and their animals, ensuring a smooth check‑in and check‑out experience.
• Manage the daily appointment and walk‑in schedule.
• Handle calls and emails to other veterinary practices and clients.
• Maintain cleanliness and stocking of common areas.
• Provide hospitality, answer questions, and offer education to pet parents.
• Perform other duties as assigned by team leaders.

Qualifications

• At least 1 year of customer‑service, hospitality, or client‑facing receptionist experience.
• Experience in the veterinary industry preferred.
• Excellent written and verbal communication skills.
• High attention to detail and the ability to multitask accurately.
• Comfort typing and using multiple computer systems.
• Prior experience in veterinary practices or animal care is a plus.

Benefits

• Competitive pay $17‑$22/hr based on experience.
• Tuition assistance for LVT/CVT education with partners.
• Team‑based profit sharing.
• Strong team culture.
• Discounts on in‑clinic pet services.
• Flexible scheduling with releases at least a month in advance.
• Paid parental leave.
• Commuter benefits.
• 401(k) with partial employer match.
• Health and wellness plans (medical, dental, vision, mental health support).
• Learning and development opportunities, mentorship, and career pathing.

Join Bond Vet for a rewarding career where we work happy, feel empowered, and are obsessed with pets.