Care Coordinator - Boston - Somerville

Bond Vet; Cambridge (MA); On-site; USD 23,419 - 30,307; Full time

Benefits offered by this job

Tuition assistance for staff

Team-Based Profit Sharing

Paid Parental Leave

401(k) contribution with match

Medical, dental & vision plan options

Job summary

Bond Vet in Cambridge, MA is seeking a compassionate Care Coordinator to provide outstanding service to clients and their pets. This full-time position involves managing appointments, ensuring a welcoming atmosphere, and representing the clinic as the first and last point of contact.

Ideal candidates have experience in customer service, preferably in the veterinary field, and strong communication skills. They will ensure clients and pets feel comfortable during their visit. Bond Vet offers competitive pay between $17-$22/hr based on experience and various benefits.

Qualifications

• At least 1 year of experience in customer service or reception.
• Experience in the veterinary industry preferred.
• Excellent written and verbal communication skills.

Responsibilities

• Greet clients and pets to ensure a smooth check-in and check-out experience.
• Manage daily appointment schedules and walk-ins.
• Provide high-level hospitality to pet parents and answer their questions.

Skills

Customer service

Communication skills

Attention to detail

Multitasking

Job description

Overview

Bond Vet is on a mission to strengthen the human-animal bond through better pet care. We offer primary and urgent care, so we’re there for pets when they need us most. Our clinics are designed with pets and people in mind: warm, friendly, and highly sniffable. We balance this design with a strong focus on technology, all built in-house, which means we can easily innovate our systems to improve the veterinary team, pet, and client experience. Bond Vet is building the next generation of veterinary clinics from the ground up — and we’re looking for a compassionate Care Coordinator to join our team.

The Opportunity:

Our Care Coordinators provide an amazing experience to both clients and pets when they visit our clinics for care. You’re the first and last touchpoint for our patients, so you’ll use hospitality and tact to ensure our clients are welcomed, comfortable, and supported throughout their time at our locations. This is a full time (40 hrs/week) position with a rotating schedule of four 10hr shifts per week.

Responsibilities

• Greet pet parents and their four-legged friends and ensure a smooth check in and check out experience
• Manage the schedule of daily appointments and walk-ins
• Take and make calls and communicate via email to other Vet Practices and clients as necessary
• Keep our common areas clean and well stocked
• Provide a high level of hospitality for our pet parents, answer questions and provide information and education as needed
• Perform other duties as assigned by your team leaders

Qualifications

• At least 1 year of experience in customer service, hospitality, or client facing receptionist positions
• Experience in the veterinary industry preferred
• Excellent written and verbal communication skills
• High attention to detail and ability to multitask with accuracy and efficiency
• A high comfort level typing and utilizing multiple computer systems
• Prior experience in veterinary practices or animal care is a plus

We Offer

• Competitive Pay | $17-$22/hr | Based on Experience
• Opportunities for tuition assistance for staff pursuing LVT/CVT with our education partners
• Team-Based Profit Sharing
• Strong Team Culture
• Discount on In-Clinic Services for Pets
• Flexible Scheduling Models with scheduled released at least a month in advance
• Paid Parental Leave
• Commuter Benefits
• 401(k) contribution with partial employer match
• Support for your physical and mental wellness: medical, dental & vision plan options and access to mental health support programs
• A place to grow: culture that is centered in learning and development, career pathing, mentorships, empowerment and trust

Work authorization: Bond Vet is only considering applicants who have independent unrestricted valid authorization to work in the U.S. for any employer and accept new employment for this position. Bond Vet does not sponsor employment-based visas for this position and cannot facilitate F-1 visa STEM OPT for this role.

Bond Vet is proud to be vet founded and vet led. We are on a mission to enhance the human-animal bond through innovative urgent and primary care combined with seasoned expertise, friendliness, and compassion. Our clinics combine modern design, seamless technology, and a collaborative culture. We believe veterinary professionals deserve a career they love, not just a job. Our offerings include work-life flexibility, competitive pay, and the chance to shape your own path. With industry-leading NPS scores, our approach resonates. Join us for a rewarding career where we work happy, feel empowered and are obsessed with pets.

By submitting an application, you agree to receive SMS messages from Bond Vet regarding your application and interview process. Opt out anytime by messaging STOP. Text HELP for help. Find more information in our privacy policy. Employment with Bond Vet is contingent upon the Company's completion of a satisfactory investigation of your background.