Care Coordinator - Boston - Floating/Travel

Bond Vet; Lynnfield (MA); On-site; USD 23,419 - 30,307; Full time

Benefits offered by this job

Team-Based Profit Sharing Bonus

$0 monthly premiums for qualified individuals

401(k) with partial employer match

Paid Parental Leave

Commuter Benefits

Pet Bereavement Leave

Up to 100% tuition reimbursement

Flexible scheduling options

In-clinic pet care discount

Generous employee referral bonus

Job summary

Bond Vet in Lynnfield, MA is looking for a compassionate Care Coordinator to join our team. As the first and last point of contact for clients, your role ensures a welcoming and supportive experience for both pets and their owners. You will manage appointment flows, provide exceptional customer service, and collaborate closely with our veterinary team.

We offer competitive pay of $17–$22/hour along with a variety of perks including flexible scheduling, tuition reimbursement for LVT/CVT, and a unique team-based profit-sharing bonus.

Qualifications

• 1+ years of experience in customer service or client-facing roles.
• Veterinary industry experience preferred.
• Strong verbal and written communication skills.

Responsibilities

• Create a welcoming experience for clients and their pets.
• Manage daily appointment flow in a fast-paced environment.
• Support clinic operations and collaborate with the veterinary team.

Skills

Customer service experience

Strong verbal communication

Organizational skills

Multitasking ability

Job description

Bond Vet is on a mission to strengthen the human‑animal bond through better pet care. We offer primary and urgent care, so we’re there for pets when they need us most. Our clinics are designed with pets and people in mind: warm, friendly, and highly sniffable. We balance this design with a strong focus on technology, all built in‑house, which means we can easily innovate our systems to improve the veterinary team, pet, and client experience.

$17 - $22/hour | Flexible Schedules

Why Join Bond Vet?

Bond Vet is building the next generation of veterinary clinics from the ground up — and we’re looking for a compassionate Care Coordinator to join our team.

Our Care Coordinators provide an amazing experience to both clients and pets when they visit our clinics for care. You’re the first and last touchpoint for our patients, so you’ll use hospitality and tact to ensure our clients are welcomed, comfortable, and supported throughout their time at our locations.

What You’ll Get

Competitive Pay: $17–$22 per hour (based on experience)

• Additional Compensation:
  • Team‑Based Profit Sharing Bonus
    • When the clinic exceeds its daily revenue goal, the extra earnings go into a shared bonus pool distributed among the team. Team members have earned up to an additional $250/month or more!
• $0 monthly premiums for qualified individuals and mental health support programs
• 401(k) with partial employer match
• Paid Parental Leave
• Commuter Benefits
• Pet Bereavement Leave

Professional Growth

• Up to 100% tuition reimbursement for team members pursuing LVT/CVT

Work‑Life Balance

• Schedules released at least one month in advance
• Flexible scheduling options
• In‑clinic pet care discount
• Generous employee referral bonus (up to $8,000)

Other Perks

• A Fur‑ever Home Feeling: A welcoming, supportive culture where people—and their pets—truly belong.
• FIGS scrubs provided: Premium FIGS scrubs supplied by us and laundered in‑clinic so you can focus on patients, not laundry.
• Stocked pantries: Snacks, drinks, and essentials always available to keep you fueled during shifts.
• Weekend team lunch: Free lunch provided for clinic teams on weekends.
• Stocked bathrooms: Thoughtful essentials like pads, tampons, deodorant, hair ties, and other toiletries available when you need them.
• Bond swag credit: Credit to the Bond swag shop so you can represent the brand you’re proud to be part of.
• Pet & chosen family bereavement leave: Time to grieve and care for what matters most.
• Leadership that sets us apart: Our leaders are hands‑on, supportive, and invested in your growth.

What You'll Do

• Create a welcoming, supportive experience for pet parents and their pets from check‑in through check‑out.
• Manage daily appointment flow, scheduling, and walk‑in coordination in a fast‑paced clinical environment.
• Communicate with clients, referral partners, and veterinary teams via phone, email, and in person.
• Maintain organized, clean, and well‑stocked client‑facing spaces.
• Provide exceptional hospitality, answer questions, and help educate pet parents throughout their visit.
• Support clinic operations and collaborate closely with the veterinary team to ensure a smooth client and patient experience.
• Assist with administrative and operational tasks as needed to support the hospital team.

What We’re Looking For

• 1+ years of experience in customer service, hospitality, veterinary reception, or other client‑facing roles.
• Veterinary industry experience preferred.
• Strong verbal and written communication skills with a warm, professional demeanor.
• Ability to multitask, stay organized, and maintain attention to detail in a fast‑paced environment.
• Comfortable learning and navigating multiple computer systems and technology platforms.
• Passion for delivering outstanding client experiences and working collaboratively as part of a team.
• Prior experience in veterinary medicine or animal care is preferred.

Work Authorization

Bond Vet is only considering applicants who have independent, unrestricted authorization to work in the U.S. for any employer. Bond Vet does not sponsor employment‑based visas for this role and cannot facilitate F‑1 visa STEM OPT for this position.