Care Coordinator - Boston, MA

Tend; Boston (MA); On-site; USD 27,552 - 38,572; Full time

Benefits offered by this job

Competitive pay

Health insurance

Free dental care

401(k) with company match

Generous paid time off

Company-paid life and disability insurance

Job summary

A dental care company in Boston seeks a Patient Coordinator to ensure a welcoming environment and smooth operations. The ideal candidate has 1–2 years of healthcare experience, especially dental, and is passionate about providing thoughtful service. Responsibilities include managing patient check-ins, guiding financial conversations, and supporting clinical teams. Competitive pay and great benefits are offered.

Qualifications

• Experience in healthcare with strong preferences for dental.
• Ability to discuss procedures and insurance coverage comfortably.
• Self-starter with ownership in tasks and responsibilities.

Responsibilities

• Be the warm face of the studio for patients.
• Guide financial conversations and resolve patient concerns.
• Collaborate with dental staff to ensure cohesive experience.

Skills

1–2 years of experience in healthcare

Comfortable discussing procedures

Confident in presenting treatment plans

Experience with Dentrix or similar software

Knowledge of insurance claims and billing practices

Highly organized and detail-oriented

Calm, clear communicator

Team-oriented and adaptable

Self-starter with strong follow-through

Passion for human-centered service

Tools

Dentrix

Job description

Tend was founded to make going to the dentist something people actually look forward to. We blend thoughtfully designed studios, top‑tier clinical care, advanced technology, and a hospitality‑driven mindset to create a dental experience that’s human, personalized, and exceptional from start to finish. Since launching in 2019, we’ve delivered care to over 100,000 patients across New York, Washington DC, Boston, Atlanta, and Nashville, with over 650 passionate team members and thousands of five‑star reviews. Whether you’re delivering care in our studios or supporting our growth behind the scenes, every role at Tend contributes to reimagining the future of dental health— for patients and for the people who care for them.

Schedule: Full‑time | 4 days/week + 2 Saturdays/month

What You’ll Do:

• Be the warm and welcoming face of the studio from the moment a patient arrives
• Own the full check‑in and check‑out process with professionalism and kindness
• Partner with the Studio Manager to support daily operations— from opening/closing duties to schedule coordination
• Present treatment plans with clarity and confidence, ensuring patients understand their options and feel empowered to move forward
• Guide financial conversations—from insurance breakdowns to patient responsibility and payment solutions
• Use sound judgment and Tend tools to resolve patient concerns in real time
• Collaborate with dentists, hygienists, and clinical support teams to deliver a cohesive experience
• Participate in daily huddles to align on same‑day treatments, scheduling needs, and member satisfaction goals
• Keep patient information organized and updated, helping the team stay one step ahead
• Coordinate referrals and follow‑ups with other Tend studios or specialists
• Maintain a tidy, safe, and compliant studio environment
• Support studio goals by preparing for upcoming schedules and case completions
• Respond to inquiries with accuracy and warmth— no matter how big or small the question
• Contribute to a team culture that’s positive, respectful, and always patient‑first

What You Have:

• 1–2 years of experience in healthcare (dental experience strongly preferred)
• Comfortable discussing procedures, timelines, and insurance coverage with patients
• Confident in presenting treatment plans and securing case acceptance
• Experience with Dentrix or similar dental software is a plus
• Knowledge of insurance claims, benefits coordination, and billing practices
• Highly organized, detail‑oriented, and polished in presentation
• A calm, clear communicator—both written and verbal
• Team‑oriented, adaptable, and thrives in a fast‑paced environment
• Self‑starter with a strong sense of ownership and follow‑through
• Passion for delivering thoughtful, human‑centered service

What We Offer:

• Compensation: Competitive pay and opportunity to grow
• Health Benefits: Medical, dental, vision, and telemedicine options— with Tend covering a significant portion of premiums
• Wellness Perks: Free dental care for you and discounted care for family; cosmetic and orthodontic discounts included
• Financial Benefits: 401(k) with company match, HSA/FSA options
• Paid Time Off: Generous PTO that grows with your tenure + paid holidays
• Extra Coverage: Company‑paid life and disability insurance, with voluntary add‑ons like accident and critical illness protection
• Resources: Access to our Employee Assistance Program and additional discounts

Pay Range: $20 USD - $28 USD

Tend is an Equal Opportunity Employer.

We’re committed to fostering a workplace where everyone feels seen, heard, and supported. Tend does not discriminate based on race, color, religion, sex, national origin, age, disability, genetics, gender identity or expression, sexual orientation, veteran status, or any other protected status in accordance with applicable federal, state, and local laws. This policy applies to all aspects of employment— recruitment, hiring, promotion, compensation, benefits, and termination.

Legal and Compliance Notice. Tend complies with all applicable federal, state, and local laws governing nondiscrimination, equal employment opportunity, pay transparency, and other employment‑related requirements. Where specific state disclosures or postings are required by law, we provide this information as part of our hiring process or upon request.

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